Customer Service Social Media

References available upon request.

AARON BRADLEY LEE

*** ***** ***** **. *********, GA 30741 706-***-**** *********@*****.*** OBJECTIVE

Experienced technician seeking a new role allowing me to utilize the skills I have developed. Willing to expand talents to meet new challenges and requirements. Willing to relocate. EXPERIENCE

Technical Specialist

Appliance Parts Pros Cleveland, TN 2019 – Present Provide technical, parts and resource assistance to company’s customer service representatives; Technical training instructor for residential appliance repair; Respond to customer inquiries from company’s website, social media, and email; Proofread and edit blog posts and technical video scripts for technical accuracy.

Technician

Sears Holding Corp. Chattanooga, TN 2009-2019

In-home service repair for refrigeration, laundry, cooking and dish equipment; work independently to manage assigned daily calls; collect payments and fill invoices; in-home sales of products and service contracts; manage parts inventory.

Owner/Technician

Bradley Lee Service Company Silver Creek, GA 1983-2009 Own and operate an appliance and air conditioning service company; licensed by the state of Georgia as a conditioned air contractor; create and maintain relationships with leadership of external businesses; manage over 20 brand contracts for in-warranty and out-of-warranty technical service; conduct all parts ordering, customer service and business management. Lead Air Conditioning and Refrigeration Instructor Coosa Valley Technical College Rome, GA 1994-1996 Service and Parts Manager/Service Technician

Floyd Outlaw’s Appliance Rome, GA 1979-1983

Service Technician

White-Westinghouse/Frigidaire Atlanta, GA 1976-1979 EDUCATION

Electrical Appliance Servicing Certificate

Coosa Valley Technical College Rome, GA 1976

High School Diploma

Chattooga High School Summerville, GA 1975

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