General Manager Team Leader
Resume:
Professional Summary
Dynamic and results-driven management professional with over 20 years of experience in leading operations across the restaurant, retail, and business sectors. Proven track record of overseeing high-performing teams, optimizing customer experiences, and driving revenue growth in fast-paced environments. Known for a hands- on approach to leadership, focusing on operational efficiency, staff development, and delivering exceptional service. A self-motivated team leader who excels both independently and within teams, with a proven ability to inspire and motivate others to exceed goals and surpass corporate and operational objectives. Professional Experience
General Manager
Popeyes - Monroe, LA
November 18, 2020 – Present
• Oversee all aspects of daily restaurant operations, including inventory control, staff management, budgeting, and financial reporting.
• Lead a team of 20+ employees, providing training, coaching, and performance evaluations.
• Ensure adherence to food safety standards, cleanliness, and health code regulations.
• Drive sales through effective marketing, promotions, and efficient operations, resulting in increased profitability.
• Handle cash management and daily deposits while maintaining accurate financial records.
• Resolve customer complaints and concerns to ensure a positive dining experience.
• Promote team morale and productivity through leadership and clear communication.
• Facilitate communication with parents for meal benefits applications and special event coordination.
• Lead and manage a team of staff, including hiring, training, scheduling, and providing ongoing performance feedback.
• Analyze sales reports and operational data to identify areas of improvement and implement corrective actions as needed
Food and Nutrition Manager
Wellstar Kennestone Hospital - Marietta, GA
May 2016 – October 2019
• Managed a staff of 100+ employees, preparing meals for patients with special dietary needs.
• Trained new staff in patient care procedures and safe food handling practices.
• Managed state and local health regulations, cleanliness standards, and inventory controls.
• Handled patient complaints and provided personalized meal solutions. Lead and manage daily operations of the hospital's food and nutrition services department, ensuring high-quality food service delivery to patients, staff, and visitors.
• Supervise and mentor a team of dietary staff, including chefs, nutritionists, and kitchen personnel, ensuring adherence to all hospital policies and health standards.
• Collaborate with clinical dietitians to provide tailored nutrition plans for patients with specific dietary needs, including those with chronic illnesses, allergies, or food sensitivities.
• Develop and oversee menu planning for patient meals, ensuring nutritional balance, patient satisfaction, and compliance with hospital regulations.
• Ensure compliance with all safety, sanitation, and food safety regulations, including food handling, storage, and preparation practices.
• Monitor food budget and control food and labor costs while maintaining quality and efficiency in service delivery.
• Conduct regular inspections of kitchen and dining areas to ensure cleanliness, safety, and organization.
• Oversee food inventory management, ensuring stock levels are maintained and orders are placed in a timely and cost-effective manner.
Sherry Jones
Monroe, LA 71202 +1-318-***-**** ******@*****.*** Assistant Manager
Walmart - Atlanta, GA
June 2014 – May 2016
• Assist in the daily management and operations of the store, ensuring smooth and efficient functioning of all departments.
• Collaborate with the Store Manager to manage inventory levels, monitor stock levels, and place orders to meet customer demand.
• Ensure compliance with company policies and procedures, including health and safety regulations, loss prevention protocols, and company standards.
• Monitor and track store performance, analyze sales data, and implement strategies to achieve revenue and profitability goals.
• Assist in the execution of promotions, sales campaigns, and seasonal merchandising strategies to drive foot traffic and sales.
• Conduct regular store walkthroughs to identify and address any operational or maintenance issues, ensuring a clean and safe environment for both customers and associates.
• Managed a team of 20+ customer service associates, ensuring excellent customer experience
• Trained new hires and received multiple "Team Member of the Month" awards.
• Assisted with store opening and closing procedures, including cash handling. Food/Guest Service Team Leader
Target Corporation - Atlanta, GA
October 2005 – May 2014
• Supervised 20-50 associates across customer service and food service departments.
• Managed staff reviews, coaching, and scheduling.
• Act as a trainer for new team members and assisted in problem resolution. Education
High School Diploma
Grambling State University, Grambling, LA
Northeast University, Monroe, LA
Skills
• Leadership & Staff Development
• Budgeting & Financial Management
• Sales & Profitability Growth
• Inventory Control & Procurement
• Health & Safety Compliance
• Training & Employee Development
• Customer Service & Conflict Resolution
• Microsoft Office Suite & Excel
Certifications
• ServSafe Certified
• Food Handler Certification
• Sam Walton Leadership Certificate
Jones 2 of 2
Contact this candidate