Desktop Support Technical

Summary

Dedicated and solutions-focused Desktop Support/ AV Technician with 7 years of experience providing technical support and troubleshooting for desktop systems, networks, and audiovisual equipment. Adept at diagnosing and resolving hardware and software issues, with strong focus on user satisfaction and seamless operations. Seeking to leverage expertise in Mobile devices, audio visual and strong communication skilss to support IT infastructure Experience

Desktop support/ AV technician

Hudson Cook, LLP • Washington, DC

05/2022 - Present

Provided technical support for desktop systems, applications, and peripherals for 2,000 end-users across various offices.

Installed, configured, and maintained audiovisual systems, including projectors, sound sytems, and video conferencing equipment.

Diagnosed and resolved hardware and software issues related to desktops, laptops, and AV systems, ensuring minimal downtime.

Managed user accounts, permissions, and email systems through Active Directory and Exchange. Coordinated and provided onsite support for events and meetings, ensuring seamless AV functionality. Created and updated technical documentation for end-user training and troubleshooting guides. IT Support Specialist

Bowie State University • Bowie, MD

02/2017 - 05/2022

Handled day-to-day desktop support for internal and external clients, responding to technical inquiries and troubleshooting software, hardware, and network issues. Maintained and supported AV systems used for virtual meetings, webinars, and corporate events. Performed system imaging, installation of software patches, and antivirus updates to ensure secure and optimized performance.

Collaborated with IT team to execute large-scale hardware rollouts and system upgrades across multiple offices. Provided remote support using tools such as TeamViewer and Remote Desktop to assist users in various locations. Skills

Microsoft word, Microsoft excel, Windows OS, Mac OS, Microsoft office 365, Active Directory, exchange, zoom, Cisco Webex, AV conferencing systems, TCP/IP, DNS, DHCP, SCCM, Remote Desktop, teamviewer, Troubleshooting desktops, laptops, printers, AV equipment, Basic network troubleshooting, VPN support, WI-FI Configuration, LAN/WAN troubleshooting, Customer service, Communication skills, Problem solving Education

Largo High School • Largo, MD

05/2006

Brandon Squire

**********@*****.*** / 301-***-**** / Bowie, MD

Certificates

Comptia Security +, Modern Desktop Administrator Associate, Certified Technology Specialist

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