Operations Agent Air Traffic
Resume:
Rowena Grant
Miami, FL *****
*************@*****.***
I am seeking a position in a fast-paced organization, where I can apply my extensive experience and leadership skills to achieve the company's goals.
Authorized to work in the US for any employer
Work Experience
Airport Operations Agent United Airlines, G2 - Miami, FL November 2022 to Present Maintain records of aircraft activities such as passenger count, crew, fuel, cleaning, luggage, catering and ramp. As an operations agent, I looked after both air traffic and ground operations control. I coordinated responses to airside incidents, accidents, and emergencies. Allocation of aircraft parking and aircraft escorts. Strong communication skills for receiving and transmitting information from pilots, ground crew, flight schedulers, air traffic control, and fuelers. I have developed time management skills as I am responsible for monitoring aircrafts to make sure they run on time. Arranging for aircraft to undergo maintenance and when necessary repair. This involves liaising with engineering centers and others in operations control. Making sure each flight has the number of suitable, qualified crew members. I prepared weight and balance forms, cargo forms and delay reports, as well as being in charge of scheduling. Fellowship House Per Diem DCF - Miami, FL November 2022 to Present I provide support and supervision, fostering a positive environment for facility members. With initiative and creativity, I maximize member success and exercise judgment in emergencies. I maintain logs, documentation, and assist in acquiring basic skills, personal hygiene, and medication monitoring. PCT (Patient Care Technician) HCA Healthcare Kendall Regional Hospital IMC - Miami, FL October 2021 to Nov 2023
As a PCT for the IMC, I would check patients’ blood pressure, heartbeat and pulse regularly. Provide compassionate care by listening to patients’ concerns and guiding them by answering any questions or concerns. Monitoring patients’ conditions and providing updates to healthcare team. Turning, repositioning and move patients between beds, wheelchairs and seats. Helping patients use the bathroom and dress. Monitoring patients’ food and liquid intake. Escort patients to get X-rays and other imaging tests. Followed health system guidelines at all times to ensure accurate care. Adhered to HIPAA requirements and maintained all confidentiality. Efficiently transported specimens to different facilities and labs. Assisted care team leaders in completing various care tasks. Floated between hospital departments to provide needed support. Check patient's glucose. BLS Certified. Project Manager Lignum Custom Design -Miami, FL September 2019 to Nov 2023 Provide complete project management for commercial, residential and institutional applications with project scopes from $150.00 to $500k Also in charge of accounting, payroll, insurance and social media. Owner / Laboratory Director Vapor Shark -Miami, FL August 2012 to November 2019 I managed and enforced the safety of the laboratory. I was in charge of securing the laboratory to OHSHA regulations as well as AME SEA regulations. I was in charge to distributing all the E-Liquid to over 75 locations as well as inventing new flavors. I handled Vegetable Glycerin, Propylene Glycol and Nicotine. Strict attention to detail was very important in this field. Ensured quality control of inventory. I also manage a staff of 8. Rental Agent E-Z Rent A Car - Miami, FL July 2011 to August 201 As a rental agent I made customers aware of insurance policies and guidelines regarding the item being rented. I had to be aware of the available cars on a lot, handle payments, phone calls, and sell rental insurance to customers. This job required me to be proficient in computers used to not only check on the availability of items, (Cars, GPS, Baby Seats), but data entry related to the customer (such as name, address and driver licenses information). I qualified customers to rent vehicles and help customers choose an appropriate car to rent. Office Manager, The Hand Multimedia -Miami, FL March 2006 to June 2011 Managed internal office operations. Handled all incoming calls, filing, and billing. In charge of inventory control and document management. I also had to make sure that, the calendar is properly maintained as well as coordinated. Bridge Operator Miami Dade County - Miami, FL September 2002 to February 2006 Duties include the safe operation of movable bridges on the Miami waterways, facilitating passage of vessels both private and commercial as well as maintaining a safe environment for pedestrians and motorist. Work in close proximity to many government agencies including, but not limited to; police department, US Coast Guard and home land security. Also supervised the maintenance of detailed documents, recording vessel traffic and stander bridge maintenance. Customer Service Representative Quality Inn South Hotel - Miami, FL January 2000 to August 2002 Accountable for the day-to-day office operations. I handled reservations, the check in / out of the guests, along with billing.
Customer Service Agent Stork Ave - Miami, FL May 1998 to January 2000 Managed online orders through point of sale. This position required strict attention to details and thorough knowledge of product line.
Education
High school diploma in Bilingual Robert Morgan Sr. High School - Miami, FL Certifications and Licenses
0215-Life Incl Var Annuity And Health January 2019 to January 2021 Basic Life Support (BLS) November 2021 to November 2024 CPR Certification
Red Cross Volunteer 2019 to Present
Skills • Marketing • budget • training • retail sales • Word • Powerpoint • Strategic Planning • Spanish • Customer Service • Hospitality Experience • Microsoft Outlook • Microsoft Word (10+ years) • Sales • Schedule Management • Project Scheduling • Microsoft Project • Budgeting • Project Planning • Document Management • Project Management
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