Customer Service
Resume:
CHRISTINE AMOUR HARRIS
**** ** **** ****** *** *-101 SUNRISE, FL.33351
***********@*****.***
PROFESSIONAL SKILLS SUMMARY
● Strong computer and organizational
skills
● Responsible, honest, engaging and
cooperative
● Works well under pressure in a fast
paced environment
● Excellent verbal and written
communication skills
● I also have the ability to train and
manage others
● Self-motivated and works well
individually, as well as on a team
● I also have the ability to train and
manage others
● Proficient in Word, Excel, Powerpoint,
Publisher and Access software.
● Over 15 years of Customer Service
● Patience
EDUCATION
2011-2015 B.A. Florida Atlantic University Davie, FL. Public Relations Communications/ Minor in Sociology 2001-2009 A.A. Broward Community College (BC) Fort Lauderdale, FL. Liberal Arts Degree/Business Administration
1999-2000 High School Diploma Boyd H. Anderson High School Lauderdale Lakes, FL. Accomplishments:
● State Certified Supported Employment Coach June 2010
● APD /State Certified Supported Living Coach May 2010
● Florida State Certified Notary Public since Nov. 2009
● Certified Bartender since May 2006
● Visual Director of the African-American Student Union 2004 (BCC)
● National Honor Society 2001-2002 (BCC)
WORK EXPERIENCE
10/10/2016 to 12/22/2017 Consolidated Credit 5701 W. Sunrise Blvd, Ft. Lauderdale, FL 33313 Account Manager
● Conducts Debt Management Services for various accounts
● Review accounts, update balances, make sure creditors are paid monthly
● Prepare/Accepted proposals to and from creditors
● Balance accounts, process payments, negotiated account pay offs
● Educate customers on debt management
● Created and Maintained great relationships with clients and creditors. 1
08/10/2016 to 10/10/2016 Campus Debt Solutions 6360 NW 5th Way, Fort Lauderdale, FL 33309 Client Services
● Customer Service for consolidating federal student loans.
● Processed payment, assisted customers with staggering payments
● Completed underwriting and Verifications
● Provided customer education regarding consolidation 11/2015-05/2016 Global Response 777 South State Road 7, Margate, FL 33068 Brand Ambassador for Rack Room Shoes/ Off Broadway Shoe Warehouse
● Considered the voice of the corporate office.
● Answered phone calls for customer care for both Rack Room Shoes and Off Broadway Shoe warehouse submitted request to corporate office for further review of situations out of my control.
● Reviewed Customer Requests/Complaints via (phone, chat, and emails), provided exceptional customer service and resolutions
● Provided assistance tracking customer orders
● Processed online orders, credit card, and or check payments
● Submitted and processed request for price adjustments.
● Processed refunds
● Set up loyalty Accounts. Educated customer on Loyalty/Rewards programs.
● Mediated escalated situations between store staff and customers.
● Providing solutions to disgruntled customers and store staff.
● Arranged accommodations for out of area(country and state to state) customers.
● Supervised Store Managers and Store employees and provided policy exceptions for special circumstances.
2/2005-4/2013 The Answer Group / Teleperformance 7562 Southgate Blvd Margate, FL Managed the following accounts over a eight year period Hughes net Billing Supervisor
Supervisor: Shanna Davis
● Reviewed Billing Complaints, provided solutions
● Provided appropriate debits or credits
● Processed credit card and or check payments
● Extended due dates for payments
● Provided refunds, Suspended or unsuspended services 2
● Providing Training to tier 1 billing support, for policy and procedures. Sprint Technician
Supervisor: Dwayne Tracey
● Provided technical assistance to mobile and broadband customers.
● Processed payments
● Troubleshoot all sprint products(e.g. tablets, cell phones, air raves, wireless cards) Performance Service Plan Guidance Agent/Case Management Supervisor: Rafael Dugas
● Reviewed claims for warranty submission
● Verified service orders that have be entitled and completed.
● Submitted reports for billing
● Sent feedback correspondence for training purposes Best Buy For Business Referral Agent
Supervisor: Rafael Dugas
● Processed billing for Best Buy for Business Services.
● Provided client account information.
● Scheduled field service appoints and /or consultations.
● Scheduled residential customers for in home service.
● Answered incoming coming calls from business owners that requested quotes for business pricing.
● Prepared leads for potential clients looking for contract options for business Servicing.
Geek squad 911 Scheduler
Supervisor: Rafael Dugas
● Assessed needs of customers who requested scheduling as soon as possible.
● Contacted geek squad agents to check willingness to work overtime to accommodate requested services.
● Coordinated scheduling of emergency service calls for clients who required same day computer repairs.
Geek Squad Guidance Engineer
Supervisor: Kervin Burroughs
● Processing and relaying information between the double agents and our clients.
● Assessing recalls and rescheduling of appointments. Geek Squad Mission Controller
Supervisor: Anthony Cardoza
● Scheduled computer repair appointments.
● Assessing computer repairs and quoting prices of service. Gateway Technician
Supervisor: Xavier Pierre
● Assisted customers with over the phone tech support for various computer issues. 3
● Including Virus/ Spyware Removal, reformats and memory installs 1/2007-4/2007 Victoria’s Secret Galleria Mall Ft. Lauderdale, FL. 954-***-**** Retail Sales Representative
● My duties included stocking merchandise, cashier, sales and returns. 10/2006-1/2007 Jackson Hewitt Taxes Inc. 1008 NW 10th Ave Ft. Lauderdale, FL 33311
Tax Preparer
Supervisor: Mr. Roberts
● As a tax preparer I answered phones, filing, and typing prepared taxes and dispersed income tax checks.
9/2002-2/2003 First Financial Mortgage Group 6965 West Commercial Blvd. Tamarac, FL. 954-***-****
Loan Surveyor
● Ιn this position Ι performed data entry, Excelled in customer service by surveying homeowners to prequalify for mortgage loans.
12/2001- 4/2002 Broward Community College 3501 Davie Rd, Davie, FL 33314 Student Secretary for Business Department
● Answered phones, took messages for teachers
● distributed mail
● copied, faxed as needed
● took care of general office needs
● scheduled appoints for students to meet with teachers
● prepared tests, handouts
5/2000-5/2001 Broward College 111 East Las Olas Blvd Fort Lauderdale, FL. Financial Aide Processor
● My duties included data entry, coding, preparing and verifying grants and loan applications and entries.
4/2001- 9/2001 5-7-9 Shops. Broward Mall Plantation, FL. 954-***-**** Sales Representative
● Cashier
● Inventory
● Answer Phones
● Merchandising/ stock
4
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