Team Leader Training Coordinator
Resume:
PERSONAL PROFILE
● A natural born leader coming from a family of educators andchurch leaders
● An effective communicatorwith continuous experience in managing and hosting events and delivering speeches orpublic speaking
● Has numerous years of teachingexperience in the academe and in the BPO industry
● A certified fast learner, being able to excel in different industries, proven by the various awards received at work
PROFESSIONAL EXPERIENCE
Team Leader (LOB POC)
Concentrix February 2022 - Present
- Coaches agents at least once a week oras necessary
- Answers escalation calls from customers looking for a supervisor
- Scrubs calls to identify opportunities
- Manages reports and other adhoc tasks
- Participates in call calibration andothermeetings
- Provides real-time support to the agents
Training Coordinator/EventsManagement Coordinator
ANZ January 2021 – November 2021
- Assists stakeholders in the set up and administration of events through the ANZ Learning Management System
- Communicateswith the course key contacts, facilitators, learners and other stakeholders regarding their courses
- Managing and resolving training event issues and escalating them if needed
- Ensuring the events are delivered successfully andmark learners as completed or not Senior Trainer
Tech Mahindra February 2020 - March 2020
- Performs training needs analysis in the different business units of the company upon request
- Schedules training as requested by the business units of the company
- Facilitates classroom and online training to employees globally
- Builds good working relationship with all the stakeholders of the company Trainer - Performance Support
FPS Tech Philippines, Inc September 2018 – February 2020
- Manages the trainers by supporting them in their roles and providing behavioral training for their development
- Facilitates newhiretraining if trainer is notavailable- Foundations Skills Training & Product Training
- Creates curriculum and behavioral modules for the trainers andothersupportgroup
- Works togetherwith the Instructional Designer in creating effectivematerials fortraining Online English Trainer
Freelancer May 2017 – July 2019
- Teaches English to professionals fromdifferentindustriesinEuropeandAsia,especially Japanese
- Reviews the learners for TOEIC, IELTS and EIKEN examination AIMEE VANIA S. GREGORIO
Blk 10 Lot 9 Orchids St. Antipolo Hills Subd. Antipolo City
**********@*****.***/**********@*****.***
- Focuses on conversational and business English
- Customizes the lessons according to the present needs of the learners Go FLUENT Philippines, Inc.
Corporate Trainer March 2016 - May 2017
- Teaches business and conversational English to professionals fromdifferentindustriesinEurope, Africa and Asia
- Handles workshops and behavioral training about leadership,management, customer service, etc.
- Focuses on conversational and business English, which are primarily about function and vocabulary
- Assists the learners in editing and practicing their business presentations ADP Philippines
Payroll Analyst July 2014 - Dec 2015
- Inputs accurate payroll information for small businesses in the US
- Resolves minor payroll disputes through investigation and follow-up with other departments
- Endorses to Client Services Team or Retirement Team for other concerns
- Answers calls and emails fromsmallbusinessownersintheUSregardingtheirpayrollconcerns Sitel Philippines
Team Leader May 2011 - March 2014
- Coaches agents at least once a week oras necessary
- Answers escalation calls from irate customers
- Facilitates upskills training of agents when necessary
- Manages reports on a daily and monthly basis
- Participates in call calibrationwith the Quality Analysts EDUCATIONAL BACKGROUND
PhilippineNormalUniversity (undergraduate)
Master of Arts in Teaching English Language Arts (MAT-ELA) Harris Memorial College (2002)
Bachelor in Secondary Educationmajor in Social Studies (BSED) LICENSESOBTAINED
Licensure Examination forTeacher (LET) 2002
Series 63 State LawExamination2015
Series 7 General Securities Examination 2015
LEAN Six SigmaYellowBelt2022
OTHERAFFILIATIONS
Light Center and The Full Measure of Jesus ChristChristianMinistries Praise and Worship Leader
Youth Leader
Seventh Joy Events Management
Events Host
Co-manager
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