Quality Control Customer Service

Wade Forfar

Battle Ground, WA *****

*****************@***********.***

+1-360-***-****

Authorized to work in the US for any employer

Work Experience

Shipping and Receiving

**** ***** **** ******ement store-Anchorage, AK

January 2024 to December 2024

• Implemented quality control measures to inspect incoming products for damages or defects, reducing return rates by XX%

• Managed shipping and receiving operations, ensuring accurate and timely processing of all incoming and outgoing shipments

• Maintained accurate inventory records through regular cycle counts and reconciliations, minimizing stock discrepancies by XX%

• Optimized warehouse layout and storage systems to maximize efficiency and minimize handling time

• Trained new employees on proper shipping procedures, safety protocols, and equipment operation

• Utilized barcode scanning technology to track inventory movement accurately throughout the warehouse

• Created standard operating procedures (SOPs) for shipping processes to ensure consistency and accuracy across the team

• Worked closely with customer service representatives to address customer inquiries regarding order status or shipment delays

• Performed root cause analysis on recurring shipping issues and implemented corrective actions to prevent future occurrences

• Improved order fulfillment accuracy rate from XX%to YY%, through implementation of enhanced picking methods

• Implemented a barcode scanning system that reduced picking errors by XX%

• Developed and maintained relationships with key suppliers to ensure timely delivery of goods

• Conducted regular audits of shipping documentation to ensure compliance with regulatory requirements

• Instituted safety protocols for handling hazardous materials, ensuring adherence to OSHA guidelines

• Mentored and coached team members on best practices for efficient shipping and receiving operations

• Implemented a cross-training program within the department, resulting in improved flexibility and productivity during peak periods

• Managed the resolution of customer complaints related to shipping delays or order inaccuracies

• Achieved an average turnaround time of XX hours for processing returns, exceeding company standards

• Drove process improvements through data analysis, identifying bottlenecks and implementing solutions for increased efficiency

Education

12th grade education in High school

Nechako Valley Secondary - Vanderhoof, BC

September 1992 to June 1997

Skills

• Load & Unload

• Heavy Equipment Operation (10+ years)

• Freight Experience

• Forklift

• Mechanical Knowledge

• Maintenance

• Pallet Jack

• Mechanic Experience

• Order Picking

• Welding

• Backhoe Operation

• Equipment Repair

• Automotive Repair

• Teaching

• Shipping & Receiving

• Delivery Driver Experience

• Warehouse Experience

• Lawn Care

• Reach Truck

• Logistics

• Landscape Maintenance

• Construction

• English

• Order Picker

• Loader Operation

• Supervising Experience

• Order Fulfillment

• Quality Assurance

• Packaging

• Facilities Maintenance

Certifications and Licenses

8048416 Alaska

September 2024 to March 2032

Driver's License

Additional Information

Plumbing apprentice

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