Customer Service Team Member

Rockville, Maryland *****

929-***-****

****************@*****.***

Latima Latouche

SKILLS

●Leadership

●Communication

●Problem-solving

●Technical skills

●Creativity

●Adaptability

Work Experience

01/2023-04/2023

Banana Republic, Bethesda, MD - Team Member

●Customer service

●Assist with inventory count/ stocking merchandise

●Assist customers by helping them select merchandise

●Monitor and verify that all merchandise was tagged and labeled correctly

●Maintain sales floor

●Cashier

06/2022 - 11/2022

Bowlero Lane, Gaithersburg, MD - Server

●Worked with the POS System to place orders

●Cultivated warm relationships with customers

●Reset tables to keep the dining room and work area clean

●Resolved customer's concerns/inquiries

01/2021- 03/2022

Nordstrom, Bethesda, MD - Sales associate

●Assist customers with locating merchandise

●Organize racks and shelves to maintain store visual

●Restock the racks and shelves

●Manage returns, exchanges, and refunds in accordance with store policy

03/2019-05/2020

Badlands Playspace Rockville, MD 20852 - multiple positions

●front desk transactions

●Provide a fun and safe environment

●Host activities and events in a workshop

●Prepare food/drinks for guests in the cafe

EDUCATION

Graduated from Col. Zadok Magruder High School - Rockville, MD

Certifications

CPR/AED/Basic first aid certified

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