Behavioral Health Social Services
Resume:
Traci Medrano
Rio Rancho, NM
******@***.***
Professional Summary
Social Services Expertise
I have over 10 years experience in a social services role which includes executive level positions. I was in charge of the admissions department for a 48 bed inpatient psychiatric hospital which specialized in dual diagnosis treatment. I have many years of experience as a clinician/therapist as well as working as a behavioral health care coordinator for local managed care organizations (MCO)s. These roles included comprehensive needs assessments, psychosocial assessments, providing group therapy in an inpatient setting with both adults and adolescents, individual therapy sessions, treatment plans, treatment plan updates and closures as well as and discharge planning. My last role I oversaw the operations of an integrative behavioral health and substance abuse agency, which included overseeing the legal compliance of state funded contracts as well as working with multiple partners to ensure compliance of the program. I headed up audits from Department of Corrections, Behavioral Health Services Division with the State of New Mexico and MCOs, I was responsible for managerial duties that included completing annual competencies, continuously coaching as needed, implementing any corporate policies/procedures. I was responsible for recruiting, hiring and disciplinary actions as needed. Other duties in various roles include auditing of patient/client charts to ensure compliance with company and state requirements.
Strategic Planning and Clinic Operations
Responsible for co-facilitating strategic planning work sessions onsite with the clients for short and long term goals. This work consisted of assessing the needs of the Tribes and their clinic needs in the healthcare/behavioral health area. Clinic operations assessments included performing a variety of interviews, walk through of the healthcare clinics and reviewing patient and process flow then in turn developing and writing a final report on the strategic plan as well as the clinic operations report. Project Management and Executive Assistant Expertise Duties included preparing fee proposal templates, project schedules, project set up, reviewing contractual obligations, coordinating with subcontractors if necessary, preparing and distributing program management plans. In my executive assistant role, I was assigned to the Deputy Director
(Colonel) and the Chief Scientist of the Air Force Research Laboratory, I oversaw services such as protocol, public affairs, maintaining their calendars, assistant with briefings both classified and unclassified, booking travel and completing reimbursements as well as visitor control. Human Resources Expertise
Responsibilities included managing systems and processes associated with all HR issues including recruitment, hiring, training, performance, development, compensation, benefits programs, regulatory compliance, and employee terminations, assisted the HR Director with employee relations issues, implemented a new human resources information system along with a new performance appraisal system to include training of the new system. Other duties included working with universities to set up and attend career fairs for recruitment of staff, providing generalist support to employees and managers throughout the organization, managed HRI System, specifically the benefits area to include new hire orientation/training for benefits; assisted in preparation of compliance reporting, managed employee benefit programs, open enrollment which included self-insured medical and dental plans, life insurance, LTD/STD, 401(k) plans, and managed leave of absence programs. Authorized to work in the US for any employer
Work Experience
Operations/Recruiter
Krossroads Integrative Health and Recovery Solutions-Albuquerque, NM February 2023 to February 2025
Tribal Health Specialist
Blue Stone Strategy Partners
October 2022 to February 2023
Program Management/Clinician
Solutions Treatment Center – Program
August 2022 to October 2022
Director of Admissions
Haven Behavioral Health Hospital
March 2021 to August 2022
Clinician
Haven Behavioral Health Hospital – Social Services February 2020 to March 2021
Coordinator (Term)
Bernalillo County – Supportive Housing Intake
September 2019 to February 2020
Program Specialist, Facility Liaison
Western Sky Community Care
December 2018 to August 2019
Patient Care Coordinator
Magellan Health/Presbyterian Health Plan – Care
June 2016 to November 2018
Human Resource Generalist
Rinchem Company Inc.
July 2015 to June 2016
Therapist
State of New Mexico Sequoyah Adolescent Treatment Center March 2014 to March 2015
Education
Master of Arts in Counseling
Webster University
December 2013
Certificate in Human Resources
University of Phoenix
June 2005
Bachelor of Science in Business Management
University of Phoenix
June 2005
Skills
• Social work
• My Staffing Pro (includes implementation and training)
• ABRA
• Program management
• Relius Administration
• Interviewing
• Over 10 years in social services, over 5 years experience working as a Government Contractor, DoD Secret Clearance (inactive), and over 4 years working in a Human Resources capacity. Computer skills include proficiency in Microsoft Word, Outlook, Excel, PowerPoint and Google Docs. Working knowledge of the following computer systems
• SharePoint
• Employee Orientation
• Managed Care
• Strategic Planning
• Hospital experience
• Defense Travel System(DTS)
• Marketing
• Care Manager
• HCS
• Management
• Relationship management
• Microsoft Office
• TruCare
• Organizational skills
• BestNotes
• AVATAR
• Specs Intact
• Individual / Group Counseling
• Google Docs
• Case management
• Contracts
• Lawson (includes training)
• Microsoft Excel
• Mental Health Counseling
• ADP
• Computer skills
• AMSI
• Cost Point
• Leadership
• Joint Personnel Adjudication System (JPAS)
• Training & development
• Behavioral Health
• Recruiting
• Project management
• Human resources
• Budgeting
• Supervising experience
• Ascentis HR
• Communication skills
• Elite Production
• Ceridian
• Jiva
• Human Resources Management
Certifications and Licenses
CPR Certification
LSAA
Driver's License
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