Senior Executive Technology, CIO/CTO/SVP IT

DARRIN R. PINKHAM

**** ***** ***, **** *-*** Cell: 281-***-****

Sunrise, FL 33323-6329 Email: ******.*******@*****.*** EXECUTIVE SUMMARY

Broad Hospitality Industry Expertise for 30+ years

Strategic IT planning and execution

Advanced knowledge of hospitality technology systems and infrastructure

Strong leadership and team-building capabilities

Expertise in cybersecurity and data privacy protection

Excellent vendor/partner and stakeholder management

Project management and operational optimization

PROFESSIONAL EXPERIENCE

Atlantis Bahamas Paradise Island, Bahamas / Ft. Lauderdale, FL Chief Information Officer 2022 - 2024

Responsible driving force behind the resort's technological advancements and strategic IT Roadmap to replace 15+ year old technology hardware & systems. Located on Paradise Island, Atlantis Bahamas spans over 141 acres, featuring more than 3,805 guest rooms across 5 unique towers (The Royal, The Cove, The Reef, The Coral & Harborside) and all catering to family & luxury travelers alike, with many accommodation styles. For food & beverage offerings, the resort included over 40 fine dining, casual dining, and bars. Including iconic ones like Nobu, Paranza, Fish, Sea Fire, Silan, Shake Shack & Field Trip with several Michelin starred chef’s contributors to these restaurant venues. Aquaventure Waterpark spans the entire luxury resort with 11 swimming pools, including lazy & rapid rivers throughout, and high-speed water slides, multiple kids’ specific water features, the world's largest open-air marine habitat with 14 lagoons and 8M gallons, a huge living aquarium indoors and outdoors with 50,000 marine animals from more than 250 species.

Included 60,000 square-foot Casino with 700 slots & 85 table games, and 500,000 square-feet of flexible indoor & outdoor convention & meeting spaces. As CIO, Darrin ensured that this iconic resort operates with cutting-edge technology that enhances guest experiences and streamlines operations in one of the world's most luxurious destinations. Key Responsibilities:

Strategic Leadership: Craft and implement IT strategies that align business goals with Atlantis Bahamas, enhancing the guest experience and operational efficiency in a complex and vibrant environment that truly operates 24 hours a day, 7 days a week, and 365 days a year.

Technology Management: Oversee the integration and maintenance of a vast array of technology solutions, including applications, Wi-Fi access points, network switches, servers, and data centers. Manage critical systems such as IPTV, RFID door lock systems, property management system, F&B, retail, activities point of sale systems, waterpark operations, finance, procurement, supply chain, payroll systems, and cloud solutions.

Budget Oversight: Manage an extensive IT budget, balancing operational (OpEx) and capital expenditures

(CapEx) to optimize cost efficiency and support the resort's expansive IT infrastructure, at $15M+ per year.

Team Leadership: Lead and mentor a diverse IT team across multiple departments, fostering innovation and ensuring high performance to support the resort's extensive facilities and services. Leader for Team of 80 IT Professionals between four offices and three call centers. Including critical data centers strategically located in the Bahamas and United States for resiliency, disaster recovery & business continuity.

Operational Efficiency: Streamline IT operations to enhance service delivery, reduce costs, and support the resort’s strategic objectives. This includes overseeing the help desk, Network Operations Center (NOC), and DARRIN R. PINKHAM

telecommunications platforms. Saving more than $2M+ per year in IT services & costs per year with the implementation of these efficiencies & streamlined IT operations.

Vendor/Partner and Stakeholder Management: Establish and nurture relationships with key technology partners to integrate state-of-the-art solutions and keep the resort at the forefront of technological innovation, which include 130+ enterprise applications.

Project Management: Direct major IT projects, from system upgrades to the implementation of new technologies, ensuring they are delivered on time, within scope, and on budget, which includes a dedicated PMO

(Project Management Office) Team.

Achievements:

Infrastructure Modernization: Upgraded Atlantis’ IT infrastructure, including enhancing the Wi-Fi network that includes 10,000+ access points to cover 141 acres, and optimizing the use of data centers and cloud solutions, with 2,500+ network switches, firewalls & routers, and 400+ network closets.

Cybersecurity Enhancement: Established advanced Cybersecurity and Data Privacy measures, significantly reducing vulnerability to threats and ensuring the protection of sensitive corporate data.

Support Systems: Implemented robust support systems including a help desk and NOC, providing round-the- clock IT support and ensuring seamless operations across all resort amenities and services.

Capital Projects: Led the IT integration for Atlantis Bahamas recent multi-million-dollar new development & renovations projects, including restaurants, bars, guest room towers, convention center, lobby’s and many heart- of-house areas, ensuring technology enhancements were seamlessly incorporated into the resort’s expansion projects over $5M+ per year.

DPHTC / D2HTC Hospitality Technology Consulting Firms New York, NY Founder & President / Managing Principal 2016 - Current Specializing in Executive Level Technology Implementation & Project Management for the Design and Construction of New Build Hotel & Resort Projects. Implementation of Low Voltage Construction & Design Plans, IT Project Budget & Cash Flow Timeline Analysis, Application Implementations, Business Intelligence/Dashboarding, Vendor Partner Management, IT Out-Sourcing Support, and Staff Training. Some client references include: Relevant Group; Owner/Operator Hotels & Restaurants Hollywood, CA IT Consultant (D2HTC) 2021 - 2022

Project description: provide overall technology 360-degree assessment for ownership group. Assist with their existing new build Lifestyle Hotel project openings (Thompson & tommie hotels, and Citizen News, 350 seat restaurant and huge entertainment music venue). They also own the Dream Hotel Hollywood, and other projects in Florida, New York City, and Los Angeles. Their ownership group controls interest and manages other hotels, entertainment and music venues, restaurants, bars, lounges, and meeting spaces. New build hotels openings in late 2021 into early 2022.

Distinctive Hospitality Group; Owner/Operator Hotels & Restaurants Natick, MA IT Consultant (DPHTC) 2019 - 2021

Project description: provide overall technology assessment and create 5-year tech roadmap. Assist with their existing new build Lifestyle Hotel projects (in MA-2 & VT-1). Currently, they have 9 branded properties (Hilton, IHG & Independents), which include hotels, custom music venues, multiple restaurants, bars, lounges, ballrooms, and meeting spaces. Determined IT Support and Help Desk outsource model for this ownership group, saving them $50k+ annually. New build hotels opening mid to late 2022 and early 2023. DARRIN R. PINKHAM

W Nashville; Magellan Developer/Owner & Marriott International Manager Nashville, TN IT Consultant for Ownership Group (D2HTC) 2019 - 2021 Project description: new build 346 room Lifestyle Hotel; with 40 suites, full amenity hotel, speak-easy music venue, multiple restaurants, bars, lounges, rooftop pool, and ballroom/meeting spaces. Opened November 2021. West Hollywood EDITION; Witkoff Developer/Owner & Marriott Int’l Operator West Hollywood, CA IT Consultant & Vendor Management (D2HTC) 2016 - 2019 Project description: new build 190 room Lifestyle Hotel; with 20 Owner Residential Condos, full amenity hotel, spa, nightclub, restaurants, bars, helipad, 2 rooftop pools & screening room. Opened December 2019. Shinola Hotel; Bedrock Detroit Developer Detroit, MI IT Consultant & Vendor Management (D2HTC) 2016 - 2018 Project description: new build 128 room Lifestyle Hotel independent brand; full amenity hotel, spa, several restaurants, bars, beer garden, meeting rooms that was their first Branded Hotel for the Shinola watch and leather goods company. A division of the Bedrock Family of companies owned by Dan Gilbert. Opened December 2018. Life Hotel; Mitchell Holdings Developer New York, NY IT Consultant & Vendor Management (DPHTC) 2016 - 2017 Project description: new build 100 room Lifestyle Hotel independent brand; full amenity hotel, lobby restaurant & bar, and downstairs speakeasy. Converting the old Life Magazine office building owned by David Mitchell. Opened February 2018.

PUBLIC by Ian Schrager; Witkoff Developer/Owner & Ian Schrager Co. Operator New York, NY IT Consultant & Vendor Management (DPHTC) 2016 - 2017 Project description: new build 367 room Lifestyle Hotel independent brand; with 10 Owner Residential Condos, full amenity hotel, spa, nightclub, signature restaurants, grab-n-go, bars, rooftop, public theater & gardens. Opened June 2017.

TTI Technologies International New York, NY

Chief Operations Officer 2015 - 2016

Responsible for providing hospitality technology expertise, industry knowledge and contacts to the team. Provides experience with leading-edge solutions for hoteliers and after being on the Hotel side for many years, he adds immediate value to this rapidly growing TTI organization and their Salesforce application tool, which is utilized for all sales leads and customer management. He feels passionate about their technology solutions and systems that hotel owners, REIT's and property management companies are investing in. By focusing on their existing TTI's products and solutions, which made him confident in their ability to remain a market leader and having previously implemented many of their technology solutions in his past IT roles, these personal first- hand experiences with their sense of urgency in making things happen for their clients, made his decision to join their Executive Management Team an easy one.

TTI Technologies International has been delivering innovative solutions since 1991, serving hotels, resorts, government agencies, nightclubs, and other venues all over the globe. TTI’s solutions include Business Centers and Boarding Pass Stations, Flight Information Systems with Interactive Displays; and ID/Passport Scanners., ID Verification, and In Room Tablets. With an international headquarters in New York City and satellite offices across the United States, Europe and Mumbai, TTI is well equipped to anticipate and deliver exceptional service. For more information, visit us www.ttitel.com.

Highgate New York, NY

Chief Technology Officer 2013 - 2015

Responsible for Global IT, enterprise applications (i.e. ADP Payroll, Salesforce, Microsoft 365), IT infrastructure, data center, property applications, telecommunications, compliance requirements, network security, operations, sales & marketing and guest room technology. Highgate Hotels owned, operated, managed and developed over 60+ branded & independent hotel properties, making up 15,000+ guest rooms throughout the United States and Europe, but primarily centralized in NYC.

DARRIN R. PINKHAM

Serving in a senior leadership role as a company's executive IT officer with 15 corporate and 20 property-based IT team members globally. Major project accomplishments: Outsourcing all property-based IT Support & Help Desk functions, which saved the firm $1.7M+ annually. Converted entire enterprise email to MS Office 365, from 5 different and disparate MS Exchange local and cloud-based solutions, for over 3,000 users, saving firm $600,000+ annually. Implemented an outsourced PBX/Operator/Reservations department call center, which saved the firm $1.2M+ annually. Created better IT project management processes and budget analysis for all new hotel development projects and system implementations for 15+ new projects in NYC, FL, CA, HI and DC areas, saving hundreds of man-hours and dollars per project.

Highgate is a leading independent and fully integrated international hospitality investment and management company. The firm and their select service sister company, Inn Ventures, presently invest in and operate more than 80 hotels representing over 25,000 rooms, the majority located in major gateway markets including New York City, San Francisco, Washington D.C., Boston, Miami, Honolulu, and Rome. Highgate’s Lifestyle Division focuses on luxury and lifestyle properties, including The Quin, WestHouse, and The Knickerbocker hotels in New York City and The Gates Hotel in Key West, Florida. Over the past 25 years, Highgate sister companies have owned with partners, over 100 hotels throughout the U.S. and Europe, as well as numerous commercial, mixed use and residential properties. Benchmark Hospitality International The Woodland / Houston, TX Vice President, Information Technology 2010 - 2013 Responsibilities include the design, development and implementation of organizational information systems, software applications, and IT support and infrastructure systems. Direct and manage IT plans, schedules, policies and programs for the company's data processing, network communications, business operations, computer services and management information systems, according to established goals and objectives. Serving in a leadership role as a company's executive IT officer with 7 corporate and 32 property-based IT team members globally. Some high-level tasks include identifying emerging information technologies to be analyzed, assimilated and integrated within the organization, oversee IT resource allocation, project prioritization, research and make recommendation of new systems, software products and services. Benchmark Hospitality International is a recognized global leader in the management and marketing of resorts, hotels and conference centers. The company’s two distinctive portfolios of properties, Benchmark Resorts & Hotels™ and Personal Luxury Resorts & Hotels™, represent the finest in guest-dedicated hospitality in unique destinations across the United States, in the Caribbean and Japan. Manages and operates 38 properties with 7,000+ team members globally with a "Be the Difference" philosophy.

Major accomplishments include managing combined annual operational and capital IT budgets of $25M+. In 2012, saved

$350,000 in overall Corporate IT expenses (35%), and created an additional $210,000 IT revenue stream for new transition projects and IT due diligence process for 15 new properties/projects BHI added to their management portfolio between 2010-2013. Created a $400,000 PCI compliance due diligence allocation model that all properties pay into. Designed a Data Center Co-Lo facility with 180+ virtualized servers and the overall IT cost recovery charging analysis matrix for the best allocation of these enterprise related IT expenses and their costs by property to show profitability based on their individual consumption of IT services, licensing, and hardware. Outsourced several core call centers and network operations to strategic IT partners.

DP & Associates Hospitality Technology Consulting Orlando, FL President / Executive Technology Consultant 2008 - 2010 Specializing in Executive Level Technology Implementation & Project Management for the Design and Construction of New Build Hotel & Resort Projects. Implementation of CAD Construction Documents & Low Voltage Design Plans, IT Project Analysis, and Application Implementations. Vendor Partner Management, IT Out-Sourcing Support, Staff Augmentation and Re-Training. Created business requirements documentation, user guides and training materials. Some client references:

DARRIN R. PINKHAM

Amber Dune Resort & Spa Cabarete, Dominican Republic Executive Technology Consultant 2010

Project description: new 350 Key Luxury/Lifestyle, full amenity condo hotel resort & spa. Scheduled to open the first of three phases during the summer of 2012.

ECD Company / theWitHotel Chicago, IL

Executive Technology Consultant / Chief Technology Officer 2008 - 2010 Project description: new 298 room luxury hip hotel theWit “More Experience than Hotel” www.thewithotel.com, located in downtown Chicago at State & Lake. Opened July 15, 2009, with incredible guest centric technology solutions throughout.

Diamond Resort International Las Vegas, NV

Executive Technology Consultant 2008

Setup PMO (Project Management Office) Methodology, Documentation, and IT Project Team. Trained IT staff on efficiency and inter-working for their new PMO and setup framework for several major IT projects. Senior Project Manager for their Corporate Office move in Vegas and their two call centers and all related Avaya telephony technology. Created PMO documentation for moving them into new Data Center Co-Lo facility in Las Vegas Super NAP, a Switch Communications Co-Lo facility. Included elements of Server Virtualization for 150+ servers. Investigated creating a Disaster Recover “Hot Site” located over 100+ miles outside of Vegas. Ginn Resorts - Ginn Development Company LLC Celebration, FL Vice President, Hospitality Technology 2005 - 2008 Responsibilities included directing the overall global technology enterprise, strategic goals and objectives for Ginn. Managing the combined annual operational and capital technology budget of $15M+ annually. Directed the entire technology team of 65 members in the disciplines of Help Desk Client Services, Field Support, Project Management, Application Services and Training. Streamlined the technology team and outsourced many of the previously organized central technology services. Negotiations and managed technology outsourced partnerships, service level agreements, and maintenance agreements.

Ginn Resorts, a private company with a collection of resorts and private club communities throughout North America, Bahamas, and the Virgin Islands comprising whole owned condos and luxury family homes with 4,500 units completed and a projected total of 45,000 density units when fully developed over the next 10 years. Ginn Company had 2,400+ associates.

Loews Hotels at Universal Orlando, FL

Chief Technology Officer / Director of Technology 2002 - 2005 Loews Hotels is a collection of 18 Luxury Class Hotels throughout North America and their Universal Orlando Resort consists of; Portofino Bay Hotel, Hard Rock Hotel Orlando, and the Royal Pacific Resort. Total combined annual revenues of $230M+. Net Average Daily Rate +$252. Each property achieved #1 in their competitive sets by Smith Travel Research for the last 3+ years, month after month in all three categories; ADR, Occupancy, and RevPar, and resort campus consists of 2,400+ associates.

Responsible for directing and managing the strategic technology enterprise for the Universal Orlando Resort, which consists of 2,400 hotel rooms and a regional central support facility campus environment (Lakewood Offices). Managed the combined annual operational and capital technology budgets of $10M designed to exceed operational goals and objectives. Directed technology team of 15 professionals, which included these disciplines; Network & Security Management, Help Desk, Point of Sale, Applications Systems and Operations, and High-Speed Internet. Negotiated and managed out-sourced technology resources, service level agreements, commitments and maintenance agreements. DARRIN R. PINKHAM

Boca Resorts Inc. Naples, FL

Regional Director of Technology, West Coast 2001 - 2002 Boca Resorts Inc. consisted of: Boca Raton Resort & Club, Bahia Mar Beach Resort & Yachting Center, Grande Oaks Golf Club, Hyatt Regency Pier 66 & Marina all on the East Coast of Florida and on the West Coast; the Registry Resort & Club, Edgewater Beach Hotel & Club, and Naples Grande Golf Club. Total combined annual revenues of $250M+. Net Average Daily Rate +$275, and resort campus consisted of 1,200+ employees. Hired as an independent industry technology consultant to direct and manage all technology related to the West Coast Florida properties, consisting of 550 rooms, 100 suites, and a private championship golf club. Also, designed and implemented a 5-year strategic technology plan for the entire Boca Resorts portfolio of properties for their executive management team. Managed the combined annual operational and capital technology budgets of $5M designed to exceed operational goals and objectives. Lead a technology staff of 6-10 people to achieve their budgeted operational goals and objectives. Negotiated and controlled out-sourced IT agreements, commitments and service contracts. Hershey Entertainment & Resorts Company Hershey, PA Director of Information Technology, Hershey Resorts 1993 - 2000 Hershey Resorts consists of: The Hotel Hershey, The Hershey Lodge & Convention Center, Hershey High Meadow Campground, Hershey Nursery, Hershey Laundry and Hershey Textiles, Hershey Central Reservation and The Chocolate Town Café Restaurant. 900 rooms & suites, 20 F&B outlets, 72 holes of championship golf, 200,000 sq. ft. of meeting, conference and conventions space. Total combined annual revenues of $125M+. Net Average Daily Room Rate +$185, and resort campus consists of 1,650 employees.

Responsible for the resort and commercial division’s IT strategic and operational plans, which met their guest centric goals and objectives. Managed a combined annual IT operating and capital budgets of $2M per year. Managed 9 in-house IT Professionals, which included Network Engineers, Applications Support, Help Desk, Telecommunications, and Internet Development. Negotiated and controlled all out-sourced IT agreements, commitments and service contracts. INDUSTRY INVOLVEMENT

Hospitality Financial and Technology Professionals Inc (member since 1995): Member, HITEC Advisory Council (1999-2003 & 2004-2008) Board of Directors, HFTP (October 2001-October 2003) Member, CHTP Certification Advisory Council (1999-2006) Member, Appeals Council (2007)

Member, Web Content Advisory Council (2000-2005)

Speaker, Educational Sessions: HITEC Annual Conference (1998-2024) American Hotel and Lodging Association:

Member, Technology Advisory Committee (2000-2015)

Chairman, Technology Advisory Committee (2002-2003) University of Delaware - Hotel, Restaurant & Institutional Management: Member, Technology Board Visionary Committee (1999-2015) Hospitality Technology Magazine, Edgell Communications: Member, Editorial Advisory Board (1999-2016)

Cover, Technology of the Hippest “theWit Hotel” (October 2009) Cover, Hotel Visionary Award for Overall Technology Innovation at Ginn Resorts (June 2007) Speaker, General Session: Hospitality Technology Forum (2005-2012) Speaker, Breakout Session: Multi-Unit Lodging Technology Conference (2000) International Hotel/Motel & Restaurant Show, Educational Institute: Speaker, Educational Sessions: NY Hotel Show (between 1999-2015) Attendee: NY Hotel Show/NY Hotel Experience Show (between 1999-2019) DARRIN R. PINKHAM

EDUCATION AND PROFESSIONAL DEVELOPMENT

University of Colorado at Denver, Business Administration & Finance Program Extensive Professional Management Training & Information Technology Programs:

HITEC Attendee - Hospitality Industry Technology & Educational Conference (1995-2024)

Hotel Technology Forum & HT-Next Conference Attendee (2005-2019)

Oracle’s Hospitality Connect Americas (2014-2020)

Hospitality Upgrade – CIO Summit (2007, 2010-2015, 2022-2023)

Hospitality Upgrade – Executive Vendor Summit (2011 & 2015)

HFTP Annual Convention Attendee (1998-2015)

360 Management/Executive Review Program (1999-2005)

The 7 Habits of Highly Effective People, Stephen Covey & Franklin Covey Institute (January 2003)

Executive Talent+, Talent Card Evaluation and Analysis (October 2002)

KOLBE Certification Program (1997-2000)

Attended numerous business & IT training classes: Agilysys LMS, InfoGenesis POS, UniFocus & Schedule Ease Time Keeping, ACSC Gaming/Light & Wonder Casino Systems, Oracle Fusion SaaS Cloud, Oracle Cloud Infrastructure, Cisco UC & UCS, VMware virtualization. EMC & Veeam backup. Websense Triton. Microsoft Office 365. Salesforce. ADP Enterprise. Oracle Opera & Opera Cloud, Northwind Maestro, SMS Host, Visual One Property Management Systems. Oracle MICROS Simphony, Toast, InfoGenesis, Squirrel and Aloha POS & Retail Systems. PAR Springer-Miller POS and Jonas Golf Club Systems. Ideas and Opus2 Revenue Management Systems. SiriusWare Ski/Ticketing System. SDD-Jazz Call Accounting. ADP Enterprise HRiMS, Paycom, Aptech, Duetto, Datavisions, Compeat, MS Active Directory. MS Exchange Server & Lotus Notes Email Systems, and many individual MCSE certification classes for Continuing Professional Educational (CPE) credits.

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