Customer Service Team Lead, Data Entry, Cashier, Hospital Manger
Resume:
S
Michelle Smith
Chellodello*@
gmail.com
Florence, AL, 35633
SUMMARY & OBJECTIVE
Diligent, dedicated individual seeking to obtain a full-time position utilizing my previous work skills and experiences, as well as to further my experiences, skills and provide me with stable enjoyable employment. I am highly motivated and enjoy learning new skills. I am a dependable worker with the ability to quickly learn new concepts and skills, backed by a solid work history with a reputation as a team player and a passion to work.
SKILLS
Years of veterinary office experience
History of handling animals
Years of medical office experience
EXPERIENCE
Team Lead/Cashier
Walmart - Florence, AL
July 2015 to Present
Responsibilities: Price changes, daily processes, lead team to be effective and productive, stocking, set mods, assist in other areas when needed, keep a neat and organized back room overstock and neat and organized floor plan. Be able to lead a team to get daily/weekly tasks completed accurately and in a neat, organized and timely manner. Assist with managerial duties related to the daily tasks of running a store. Recently stepped down as team lead and am now a cashier. Ring sales and assist customers with their purchases.
Accomplishment: Lead and maintain effective team of associates who are knowledgeable in their job duties. Meet expectations and work ethics on daily, weekly and monthly basis.
Skills Used: Absolute customer service skills, phone etiquette, leadership skills including teach to train and leading by example, ability to make ethically and morally correct decisions, abaility to get the job done, computer and mathmatical skills.
Communications Officer/Dispatch
Florence Police Dept-Florence, AL
Aug 2022-Nov 2022
Responsibilities: Answer multi-line emergency phone systems, evaluate urgency of calls, enter accurate and explanative information into the computer system for the law enforcement officers to be knowledgable about the call, disptach police to calls, monitor multiple radio frequencies, keep accurate records and status of each officer and call that comes through the emergecny line.
Accomplishments: Learned a better geographical outline of the area, learned and memorized the alpha-numerica codes and signals used by the officers, quickly answered phones, maintained a level head under stressful situations.
Skills used: Phone etiquette, customer service skills, decision making skills, excellent commication ans judgement skills, teamwork, emtional control and organiztion.
Substitute Teacher
Lauderdale County Board of Education - Florence, AL
January 2015 to April 2017
Responsibilities: Fill in when regular teachers are absent or on leave, taking over the class. Take attendance, explain school work and homework, maintain class cleanliness and managing behavior.
Skills used: Working with children, accountability-being responsible for a classroom of children, adapatability-knowing each child understands/learns differently, time management, instruction and problem solving.
Field Representative
US Census Bureau - Atlanta, GA
March 2014 to July 2016
Responsibilities: Field work, conduct interviews, verify vacancies. Work from home schedule, maintaining accurate records for hours and miles.
Accomplishments: I enjoy working with people, and complete my tasks in a timely efficient manner.
Skills Used: Ability to maintain neat and accurate records, completing my job efficiently and on time, great people skills and communicate on regular basis with field leader.
Bagger/Customer Service
Publix - Florence, AL
November 2013 to April 2014
Responsibilities: Bag grocery orders, carry out to vehicles, stock shelves, help set up store displays, assist in keeping store clean.
Accomplishments : Administered excellent customer service and followed instructions well, and completed my tasks in a timely manner.
Skills Used: Customer service, cleaning skills, excellent bagging skills and keep neat and accurate full shelves when working in grocery dept.
Sales Associate
Follett - Muscle Shoals, AL
August 2011 to January 2012
Responsibilities: Assisting students in purchasing their required materials, returning rented materials, purchasing buy-backs, ringing sales on a register while maintaining neat and accurate cash till, answering phones, assisting with ordering and restocking, maintaining a clean and safe work area.
Hospital Manager/Veterinary Assistant/Receptionist
Helton Plaza Veterinary Hospital - Florence, AL November 1998 to September 2008
Responsibilities: Assisting veterinarian or LVT in surgery, exam rooms or hospital setting when needed; answering multi-lined phone system; setting appointments; customer service; grooming, bathing and drying pets; caring for animals in boarding, hospital boarding and recovering from surgery; maintain clean, neat and organized hospital setting; ordering and stocking inventory for hospital; assisting clients; making and revising an employee work schedule; collecting veterinary charges while maintaining accurate cash draw; cashing out till and balancing credit cards at the end of day; other various office duties.
Packer
Tee Jays - Florence, AL
April 1999 to November 2000
Responsibilities: Inspecting t-shirts for visible defects fold, sticker, tag, count and pack shirts in correct boxes in preparation for shipment to stores.
Retail experience
Supervisory experience
Customer service experience
EDUCATION
High School Diploma 1993
Coventry High School
Coventry. RI
AA Criminal Justice 2007-2009
University of Phoenix
Phoenix, AZ
Business Administration
UMass Global 2019-current
Irvine, CA
REFERENCES
Ladonna Tillman 256-***-****
Hwy 17 Florence, AL 35633
Paula Burcham 256-***-****
Rasch Road Florence, AL 35633
Tonya Davis 810-***-****
Betsy Ross Lane Florence, AL 35633
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