Customer Service Administrative Assistant

Crystal Comer C: 832-***-**** E: *******.*******@*****.***

PERSONAL SUMMARY

A reliable, capable, Customer service specialist that can take on the management and coordinating duties of any Customer service role. Possessing extensive experience of supporting, developing, and motivating teams to do better and to drive continuous improvements across a range of work activities. Also having a track record of coming up with practical improvement initiatives which enhance a company’s overall effectiveness and harnesses the latent potential of its workers. Currently looking to join a suitable organization that rewards hard work and offers good opportunities for career development.

AREAS OF EXPERTISE

•SAP (Super User)

•Webtop

•Documentum

•MS Word

•Excel

•CCure

•CASS Freight

•Iron Mountain

EXPERIENCE

EXECUTIVE ADMINISTRATIVE ASSISTANT & CLIENT SUPPORT 4/202 – 12/2024 JR PERMITS

•Assisted with general request and worked closely with CEO

•Research, process and approve invoices for payment

•Provide customer support to all vendors and employee's

•Managed records retention program

•Maintained and ordered office supplies

•Ordered and arranged lunches for meetings

•Creation and maintenance of client files for annual audits

•Created billing invoices and processed payments

MAINTENANCE & TURNAROUND ADMINISTRATIVE ASSISTANT 08/2019 – 01/2024 KELLY SERVICES, (BASF Pasadena)

•Administrative assistant for Reliability Maintenance and Turnaround Site Managers.

•Create and updated purchase requisitions for product, materials or services.

•Researched and processed invoices for payment creating goods receipts, service entries, ensuring billable hours and rates are accurate via site gate logs.

•Assisted with Month-end-closings.

•Performed routine administrative duties such as:

Coordinate lunch orders for training classes and meetings

Pickup and distribute mail

Create contractor and employee badges granting access to secured locations. Order badging materials, and issued parking stickers

Purchased supplies for employees and Janitorial staff

Set up and prepared offices for new employees

•Ran accountability monitoring report during emergency and test alarms ensuring all onsite personal were accounted for.

•Created and reformatted outdated Turnaround procedures, issuing procedures for review and incorporate edits after review. (using Webtop & Documentum)

•Created administrative closet to help maintain and cut cost on inventory of Coffee, Ink, Covid and Office Supplies.

•Warehouse – Created new sign-out form, assisted with purchasing supplies, material accuracy and maintaining safety supplies for Free-Bin area.

OPERATIONS, QC LAB, MATERIAL HANDLING, AND MAINTENANCE ADMINISTRATIVE ASSISTANT 08/2015 - 12/2018 COMPUTECH, (BASF Pasadena)

•Administrative assistant to Operations, QC Lab, Material Handling, &Maintenance Site Managers.

•Reformatted outdated procedures, issuing procedures for review and incorporate edits after review for *Project Back*. (Using Webtop & Documentum)

•Create and updated purchase requisitions for product, materials or services.

•Researched and processed invoices for payment creating goods receipts or service entries, ensuring billable hours and rates are accurate via site gate logs.

•Assisted with Month-end-closings.

•Process Technician Testing – Used Google forms to develop mandatory job proficiency and annual safety tests. Coordinated and proctored the testing process.

•Performed routine administrative duties such as:

Coordinate lunch orders for training classes and meetings

Pickup and distribute mail

Create contractor and employee badges granting access to secured locations. Order badging materials, and issued parking stickers

Purchased supplies for employees and Janitorial staff

•Ran accountability monitoring report during emergency and test alarms ensuring all onsite personal were accounted for.

•Weekend Inventory – Obtained supply lists from supervisors, create purchase orders and ordered supplies for Operations.

•QC Lab – Created inventory list to ensure chemical supply levels and expectancy dates stayed current.

ADMINSTRATION ASSISTANT/RECEPTIONIST 6/2012 TO 6/2015 BAYOU CITY INDUSTRIAL CONTRACTORS

•Answered multi-line switchboard.

•Resolving customer issues

•Hiring and on-boarding of new contractors

Drug Screening

Physicals

Safety Council Training

•Responsible for maintaining company filing system and reports

CUSTOMER SERVICE SUPERVISOR 7/2007-2/2012 CITICOURIERS

•Answered multi-line switchboard

•Resolving customer issues

•Processed payroll (using Mass90)

•Collections

•Hiring and on-boarding of new contractors

Drug Screening

Physicals

Safety Council Training

•Responsible for maintaining company filing system and reports

•Inventory control for onsite vendor storage

SKILLS & ABILITIES

•Having a responsible attitude, remaining calm under pressure, and possessing superb decision- making skills.

•Promoting good work practices.

•Able to build a positive rapport with coworkers

•Able to introduce new processes to a team and organization

•Calmly responding to accident and emergency situations

•Promoting good work practices.

•Ability to present to senior levels of management

•Can quickly grasp and master new concepts.

•Can work independently, multi-task, and take ownership of various parts of a project or initiative.

•Driver’s License with good standing record.

•TWIC (Transportation Worker Identification Credential)

ACTIVITIES AND INTERESTS

An enthusiastic, confident and reliable professional on the job and at home, as a responsible sister and aunt. Fun to be with, good with teaching children and running a tight household. Enjoys comedy clubs, cook outs, organizing children’s charity events.

REFERENCES:

•Gabby Lugo – 713-***-**** Global Turnaround Director @ BASF

•Phyllis Stephens – 713-***-**** Site Service Coordinator @ BASF

•Jasmine Rios – 832-***-**** CEO @ JR Permits Houston

•Andrew Nguyen – 409-***-**** Maintenance Planner/Scheduler @ BASF Port Arthur

Contact this candidate