Customer Service Representative
Resume:
Omaira vargas
I'm an experienced customer service representative with a ton of
experience in staffing and managing .Passionate about learning new things and applying them to the necessary fields . 4549 165 ST
Flushing, NY 11358
**************@*****.***
EXPERIENCE
Juice Press— Long Island city -Manager
May 2014- PRESENT
- Improved order accuracy by 15% by introducing a new inventory tracking system.
- Successfully led a team of 30 employees, achieving a 98% on-time delivery rate.
- Managed daily warehouse operations, including inventory control, order fulfillment, and logistics.
- Developed and enforced safety protocols, resulting in a 25% decrease in workplace accidents.
Macys, queens center mall — customer service rep
December 2006-November 2013
- Increased customer satisfaction scores by 25% through personalized support and follow-up initiatives.
- Resolved 95% of customer issues on the first call, significantly reducing escalation rates.
- Trained 10 new hires, improving team performance and reducing onboarding time by 20%.
- Managed high-volume inbound calls, emails, and live chats, addressing customer inquiries and resolving issues promptly.
- Maintained detailed records of customer interactions and transactions using CRM software.
- Collaborated with cross-functional teams to improve service delivery and customer experience.
Sunny side home care, Queens NY — Home health Aide May 2004-November 2019
- Certified Home Health Aide (CHHA) by the National Association for Home Care & Hospice (NAHC)
- CPR and First Aid Certified by the American Red Cross
- Completed training in Alzheimer’s and Dementia Care
- Provided daily personal care, including bathing, dressing, grooming, SKILLS
- Inventory
Management
- Logistics
Coordination
- Team Leadership
- Process
Improvement
- Safety Compliance
- Data Analysis
- Warehouse
Management Systems
(WMS)
LANGUAGES
Fluent in Spanish and English
and toileting.
- Assisted clients with medication management, ensuring timely and accurate administration.
- Monitored clients' vital signs and reported any significant changes to healthcare professionals.
- Prepared nutritious meals and assisted with feeding as necessary.
- Offering emotional support and companionship, improving clients' mental and emotional well-being.
- Assisted with light housekeeping tasks to maintain a clean and safe living environment.
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