Quality Analyst Testing

Brian D. McDowell

*.************@*****.***

PROFESSIONAL EXPERIENCE

QA Testing Analyst - Lead July 2019- Present

Huntington National Bank/ Insight Global

I lead, mentor, and manage a team of QA Analyst, both manual and automated testers.

I design and develop automated API tests using Insomnia and SoapUI

Collaborate with cross-functional teams to identify testing requirements

Troubleshoot and debug API issues

Ensure high-quality software delivery through End User Testing

QA Testing Analyst – Release Coordinator March 2017- July 2019

Jonas Fitness

I developed and implemented software release plans in coordination with the development teams.

I oversee different phases of testing including unit, integration, and user acceptance testing

Identified any risks associated with release and testing processes

Maintain and updated release and testing documentation

Conducted regular meetings with stakeholders to provide demos, updates and gather feedback

Quality Analyst

Nationwide Financial / Modis October 2016- March 2017

I learned how to analyze the business requirements, system and risk associated with the change from both an end user and IT standpoint.

Developed testing scenarios and wrote clear test plans for both functional and regression testing.

Reviewed test plans written by others

Conducted manual test plans written by others within agile sprints

Documented test results and reported issues

Quality Analyst

Flairsoft Limited, LLC / Ventech Solutions October 2015- July 2016

I collaborated with other QA Analysts to establish test plans for all sprint work

Verified acceptance criteria and design requirements through manual test execution

Assisted the Developers Team in determining test cases for smoke and regression testing.

Created and executed test cases, maintaining test data and resources across all environments.

Analyze regression results to ensure no unintended loss of functionality

Recreate and validate defects reported by internal or external customers

Promptly document all defects in the tracking tool

Customer Marketing Sales Manager

Saks 5th Avenue, Columbus, OH July 2014 – August 2015

Managed Saks Men’s Department

Managed sale goals and scheduling

Worked directly with customers face to face in a store environment.

Helped with gathering direct feedback from customers.

Helped test and implement P-O-S System currently used.

Assisted vendor with testing CCC (Saks Personal Customer Care Catalog)

Quality Control Specialist

JP Morgan & Chase January 2010 – May 2014

Worked internally as a liaison with Quality Control Specialists and Information

Technology Specialist to provide problem-solving and reporting issues and/or

procedure.

Prepared foreclosure documents for execution through extensive research and data collection and solves challenges to workload drivers.

Prepared Line of Business specific weekly reports and analysis comparing actual performance to the forecast.

Prepared transparent standard reports and analyzed the data to support business needs.

Partnered with internal staff (Underwriter, Processor, Closer, Operations Management, etc.) of the mortgage origination companies and third party-vendors throughout review process.

Providing customer service regarding loss mitigation issues, accountable for reducing delinquency for assigned accounts.

Worked on special project to help translate Chase manual foreclosure process to automated process, which Chase still use current program to date. (BlackKnight)

Technician Consultant

Chase Works/ Insight Global September 2009- December 2009

Learned IS/IT policies, standards and procedures to support consistent solutions delivery and effective implementation.

Remotely troubleshot banker’s PC’s, scanners, printers, pin-pads and MICR’s to help branch sustain quality of business.

Ordered replacement parts for printers and assured devices were working properly before technicians left branches.

Reimaged PC’s using Radia and installed drivers associated with individual PC’s.

Assured seamless transition of conversion from WAMU to Chase by working remotely with field technicians, providing them with detailed plan of the day and making sure tasks were completed in a timely manner.

Project Coordinator/Consultant

Infinity Realtor Group of Ohio March 2007- August 2009

Analyze real estate data throughout Columbus and surrounding areas.

Responsibilities include preparing, editing, proofing, and issuing of detailed documents, coordinating construction project documentation such as submittals, contracts, lien waivers and certificates of insurance and interfacing with field superintendents, project managers and subcontractors.

Created project plans tracking all aspects of an initiative, including sub-projects, inter-dependencies, milestones, risks, contingency plans, and project resources, using MS Project Manager

Accountable for identifying needs, securing commitments and monitoring progress of deliverables from internal and external service provider teams.

Created and maintained project schedule in Microsoft Project, assisted in creating and maintaining project budget and financials.

Manager/Sales

T-Mobile, USA October 2003- February 2007

Attained or exceeded annual sales objectives as identified in the business plan. Develop sales goals and objectives for sales personnel within the store that meet corporate revenue objectives.

Trained & evaluated all sales representatives within store on an ongoing basis, including formal year-end reviews, to ensure they meet all stated objectives.

Developed and maintained relationships with all customers.

Researched, analyzed market opportunities.

Hired and terminated sales representative.

SKILLS

Excellent problem solving and analytical skills

Strong verbal and written communication skills, with the ability to present to all levels of management

Strong interpersonal relationship building skills: able to work with a variety of people and groups at multiple levels in a constructive and collaborative manner; including working across groups

Strong analytical ability with the capability to determine the root cause of problems and issues and provide solutions

Strong time management skills to achieve objectives and meet deadlines

Strong customer service orientation (responsive, consultative, collaborative and accurate)

Superior attention to detail

Ability to juggle multiple, competing, frequently changing time-sensitive deadlines and priorities

Ability to work effectively as part of a team

Demonstrated knowledge of Software Development Lifecycle (SDLC)

Experienced in Agile and Waterfall environments

QUALIFICATIONS

SQL – 7 yrs

TFS – 4yrs

Quality Center – 4yrs

POS- 7yrs

JIRA- 4yrs

Insomnia – 4 yrs

SoapUI- 7 yrs

Microsoft PM- 7 yrs

Test Manager Manual- 7 yrs

Test Manager- Automated- 5 yrs

Regressions Testing- 7yrs

Smoke Testing- 7 yrs

Software Release Management- 2 yrs

EDUCATION

Jackson State University Jackson, MS c/o 2003

Bachelor of Business Administration

Concentration Marketing

DeVry Keller Graduate Institute Columbus, OH c/o 2017

Master Management Information System

Concentration Project Management

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