Service Technician
Resume:
Miguel A. Clara Rivera
Las Vegas, NV 89148
*.*******@*******.***
Objective: To secure a position at a leading company, leveraging my technical expertise, problem-solving abilities, and commitment to delivering high-quality solutions in the technology industry. Eager to contribute to innovative projects and enhance guest experience through exceptional service and attention to detail.
Education:
High – Tech Institute Phoenix, AZ
Degree: Technical Degree in Electronics, advanced studies in Computer Information and Technology
Relevant Courses: Electronic Circuit Design, Computer Networking, Microcontroller Programming
Completion Date: September, 1998
Littlerock High School Palmdale, CA
Diploma: High School Diploma
GPA: 3.93
Honors: National Honor Society, Member of the Technology Club
Scholarship: Awarded Academic Scholarship for outstanding achievement
Graduation Date: June, 1996
Work Experience:
Station Casinos @ Durango Resort Las Vegas, NV
Position: Slot Tech
Dates: July 2023 – December 2024
Responsibilities:
Relocated, Installed, and verified game settings, Performed game conversions according to Type – Code. Diagnosed and Troubleshoot issues, performed necessary repairs, and conducted Preventive Maintenance on designated Electronic Gaming Machines (EGM’s). Installed the Player Tracking system (IGT Edition) and secured CAT5/CAT6 cabling leading to the switch. Fiber Optics with terminals and connectors, tested to ensure proper communication. Utilized CPI Software for Bill Validators (MEI) configuration, diagnostics, and performance monitoring of gaming machines, ensuring optimal functionality and minimal downtime.
Achievements:
Recognized for exceptional performance and technical skills leading to promotion. Assisted with the installation of the player tracking system for new machines, enhancing guest experience through seamless tracking and rewards. Successfully reduced machine downtime by implementing preventive maintenance, resulting in an increase in operational efficiency.
Saco Technologies Las Vegas, NV
Position: Quality Control (LEAD) Gate3 – Interior LED Lighting Technician
Dates: September 2022 – April 2023
Responsibilities:
Contributed to the Madison Square Garden (MSG) Sphere project at the Venetian Hotel and Casino, ensuring precise installation of Interior LED lighting. Established the Quality Inspection Department responsible for delivering Interior LED lighting which met and exceeded the highest quality standards. Initially hired as a Return Merchandise Authorization (RMA) Technician, assisting in the development of Standard Operating Procedures (S.O.P’s) for ISO9001 compliance. Trained and supervised new hires, ensuring they adhered to quality standards and best practices. Conducted meticulous daily inspections and reviewed all quality inspection reports to maintain high standards. Verified wiring diagrams and schematics for each LED panel and lighting fixture. Managed the project effectively despite workforce reductions, ensuring timely progress while maintaining quality.
Achievements:
Successfully established and led the Quality Inspection Department. Ensured compliance with ISO9001 standards through effective (SOP’s) implementation. Played a pivotal role in the ongoing MSG Sphere project, contributing to the successful installation of the Interior LED lighting.
O’Reilly’s Auto Parts Las Vegas, NV
Position: Bilingual Automotive Parts Specialist
Dates: March 2022 – August 2022
Responsibilities:
Pulled and prepared parts orders for customer pickup. Assisted guests with Point Of Sale (POS) purchases. Checked and assessed tires and tire pressures for safety. Tested batteries for proper amperage and voltage. Inspected and installed wiper blades. Provided multitasking support by assisting telephone customers simultaneously.
Achievements:
Successfully managed high customer satisfaction by efficiently handling multiple tasks and providing excellent service both in person and over the telephone. Contributed to a significant increase in sales by assisting Spanish speaking guests with accurate parts selection and purchase completion.
Affinity Gaming @ Primm Valley Resort Primm, NV
Position: Cage Cashier (Main Vault)
Dates: September 2020 – August 2021
Responsibilities:
Assisted guests with casino chips cash-outs. Maintained accurate records of multiple Money Transaction Ledgers (MTL’s). Kept precise counts of the front window bank. Title 31 compliance according to Gaming Control Board (GCB) guidelines and regulations. Performed Even Money Exchanges with internal departments, adhering to gaming policies and procedures. Notified surveillance for all transactions as needed, following GCB guidelines.
Position: Slot Technician
Dates: August 2021 – March 2022
Responsibilities:
Played a key role in the reopening of the Buffalo Bill’s Casino, ensuring all gaming machines were operational and compliant with regulations. Installed and relocated Electronic Gaming Machines (EGM’s) on and off the casino floor. Conducted repairs and conversions as directed by superiors. Diagnosed and Troubleshoot to the component level. Performed preventive maintenance on designated EGM’s. Executed E-Drops in accordance with GCB guidelines and Regulations. Enhanced guest satisfaction by efficiently resolving EGM issues and providing prompt assistance.
Golden Entertainment @ The Strat Las Vegas, NV
Position: Slot Technician
Dates: August 2019 – July 2020
Responsibilities:
Removed and installed slot machines from the casino floor or relocated existing machines. Diagnosed, troubleshoot, and repaired slot machines and gaming devices. Performed Preventive Maintenance (PM’s) on designated slot machines as directed by department superiors. Communicated effectively with team member and superiors, both verbally and in writing. Worked independently and as part of a team to ensure efficient operations.
Achievements:
Assisted in the Conversion of the Formerly Stratosphere into The Strat, ensuring a seamless transition and upgraded gaming experience. Collaborated with team members to enhance overall operational efficiency minimizing downtime through prompt and efficient resolution of slot machine issues. Contributed to maintaining a high level of machine uptime by implementing effective preventive maintenance strategies.
BigHorn Casino and LongHorn Casino Las Vegas, NV
Position: Slot Technician (Primary Job)
Dates: November 2017 – June 2019
Responsibilities:
Assisted guests with JackPot payouts. Cleared Bill Validator (BV) tilts, fixed printer paper jam tilts, refill of thermal paper for ticket printers. Performed minor repairs, including soft RAM clear to reassign asset numbers and bank location number. Conducted Preventive Maintenance (PM’s) on slot machines as required.
Achievements:
Enhanced guest satisfaction by efficiently resolving slot machine issues and providing prompt assistance. Successfully reduced machine downtime by implementing PM’s, resulting in increased operational efficiency.
Station Casinos @ Fiesta Rancho Las Vegas, NV
Position: Soft Count Supervisor (Secondary Job)
Dates: July 2018 – June 2019
Responsibilities:
Supervised Count Room Attendants. Performed daily “Drops” on the designated casino floor. Counted, Sorted, Verified, and Transferred funds to the casino main cage/ vault. Generated daily accounting reports for Accounting Department. Utilized 10-Key, computer, printer/fax machine, and sort Jet-Scan.
Achievements:
Successfully managed this position as a second job, demonstrating exceptional time management and multitasking skills. Ensured accuracy and compliance in daily financial operations, contributing to the overall efficiency of the count room. Maintained a high level of performance and reliability despite the demands of balancing multiple roles.
Boyd Gaming @ Eastside Cannery Las Vegas, NV
Position: Soft Count Supervisor
Dates: December 2016 – September 2017
Responsibilities:
Ensured Accuracy and compliance in handling large amounts of cash. Counted, Sorted, Verified, and Transferred money to the casino main bank. Performed daily “Drops” with count room attendants in accordance with Gaming Control Board (GCB) rules, regulations, and guidelines. Utilized 10-Key and Jet-Scan machine for efficient counting and sorting process. Generated daily accounting reports for the Accounting Department.
Achievements:
Maintained a high level of accuracy and compliance, contributing to the overall efficiency and integrity of financial operations. Effectively managed the soft count team, ensuring timely and accurate daily financial transactions.
MoonRaker Ranch and Wagon Wheel Excursions Mojave, CA
Position: Ranch Care Taker, Handyman, Horse Trainer (Domesticator)
Dates: May 2014 – January 2016
Responsibilities:
Assisted with daily feeding of all livestock and animals on the ranch/compound. Performed various repairs, including daily inspection of outside perimeter and fence, roofing, drywall repairs, plumbing, electrical, mechanical, painting, and framework construction. Trained and domesticated wild horses, ensuring their proper care and management. Operated John Deere tractors, and other equipment for maintenance tasks, use of chainsaw and axe, and wood splitter. Managed a crew and ranch team members, drive into town and haul bales of alfalfa and hay while ensuring smooth daily operations.
Skills:
Bilingual: Fluent in English and Spanish
Certifications: OSHA-10 Certified, Scissor Lift Certified, Forklift Certified
Technical Skills: Low Voltage cabling, CAT5 & CAT6 Splice/ Terminals, Reading electrical diagrams, schematics, electronic assembly. Soldering & DE-Soldering skills.
Tool Handling: Knowledge and handling of hand tools and power tools.
Cash Handling: Experienced in handling large amounts of cash with proper security clearance.
Leadership and Teamwork: Team Player, management training, leadership skills, willing to lead by example.
Multitasking: Ability to multitask efficiently
Animal Training: Equestrian and Dog Trainer
References:
Available Upon Request
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