Customer Service Data Entry
Resume:
George Philip
***************@*****.***
Trivandrum, Kerala, India
Arabic Speaking Customer Service Professional and Translator Back - end Support Accounting Administration & Operations Storekeeping & Hospital Management
• Fluent Arabic speaker with UAE, Saudi Arabia and Malaysia experience.
• A friendly, calm and patient individual with a proven ability to help customers resolve their problems.
• Possess experience in providing customer service, building relationships with customers & incorporating communication skill to effectively interact with a vast team of people.
• Possesses a track record of performance and commitment as well as being able to deliver business value to customers. Holder of accounts and office management capacity.
• Over the course of my professional life, I have worked at diversified roles which have helped me understand the business operations in a holistic manner. I possess an ability to work closely with various stakeholders to produce timely and efficient results.
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I.T. Skills -MS-Office/Excel/Tally ERP 9.0
EXPERIENCE
M5 Media Channel – Unit of BLM Group, Chennai, India Mar2023 onwards Accountant and Admin Officer
• Oversee daily accounting operations: accounts payable, receivable, and general ledger.
• Manage payroll and ensure timely payments.
• Coordinate with external auditors and internal audit teams.
• Supervise and mentor junior accounting staff.
• Handle administrative tasks: filing, data entry, record-keeping, and office management.
• Maintain accurate financial records and documentation.
• Provide financial analysis to support decision-making.
• Check suppliers’ payments and employees’ reimbursements/petty cash.
• Check GST, and VAT filings.
• Assist in compiling month-end reports for Regional/HQ.
• Liaise with banks, tax office, and auditors.
• Operate and manage accounting software, primarily Tally and Excel.
• Oversee office supplies and inventory management.
• Organize a filing system for important and confidential company documents.
• Procurement working i.e. issuing PR/PO.
• Office equipment/supplies management i.e. Customer Lounge, Stationary, and other office facility needs, etc.
• Manage the company's travel arrangements and accommodations. BKZZ Enginnering Tech LLC, Dubai, UAE Apr 2021 – Feb 2023 Senior Officer - HR and Admin
• Oversee daily accounting operations: accounts payable, receivable, and general ledger.
• Prepare and analyze financial statements, budgets, and forecasts.
• Manage payroll and ensure timely payments.
• Coordinate with external auditors and internal audit teams.
• Supervise and mentor junior accounting staff.
• Handle administrative tasks: filing, data entry, record-keeping, and office management.
• Maintain accurate financial records and documentation.
• Provide financial analysis to support decision-making.
• Ensure compliance with financial regulations and standards.
• Liaise with banks, tax office, and auditors.
• Operate and manage accounting software, primarily Tally and Excel.
• Oversee office supplies and inventory management.
• Manage correspondence and communication with stakeholders.
• Coordinate meetings and manage calendars.
• Ensure office compliance with safety and security protocols.
. Pasifika Terak Sdn Bhd, Johor, Malaysia Jan 2017 – Dec 2020 Supervisor –Operations and Administration
• Supervise daily administrative operations, including data entry, record-keeping, and correspondence management.
• Monitor and improve office workflows and processes.
• Oversee the performance and development of administrative and accounting staff.
• Coordinate with various departments to ensure smooth operations.
• Handle inventory management and office supplies.
• Ensure compliance with regulatory requirements and company policies.
• Manage accounts payable and receivable operations.
• Prepare and analyze financial statements, budgets, and forecasts.
• Assist in payroll processing and ensure timely payments.
• Liaise with external auditors and tax offices.
• Provide financial analysis to support decision-making.
• Prepare and manage budgets for administrative and accounting operations.
• Assist in the preparation of operational and financial reports.
• Conduct regular audits to ensure accuracy and efficiency in administrative and accounting processes.
• Staff onboarding and coordinating for visa and travel documentation with various embassies. Right Track Consulting Services, Bangalore May 2015 – Dec 2016 Officer - Back Office Operations (Trivandrum location)
• Coordinate with back-office operations, ensure compliance and work as per guidelines.
• Segregate CVs and profiles based on occupation, skills, work experience and destination.
• Prepare summary sheet for each profile with all details required for the visa process.
• Contact clients and advise them on specific documents, applications forms, and affidavits etc. that are required for the process.
• Develop reports to apprise management of operations and facilitate critical decision-making process.
• Ensure documentation, files, and plans are preserved in line with company policies and key index filing system.
• Obtain and disburse all necessary documents from legal, accounts, and finance departments.
• Maintain relationships with key stakeholders with respect to updating relevant data and producing reports.
• Accurately follow up, collect, and transfer documents to main office with remarks on status.
• Monitor applications in process at various stages.
• Monitor documents approaching expiry dates and advice renewals (passports, police report, language reports).
• Provide utmost quality of customer service while simultaneously and tactfully searching for solutions to customer’s enquiries and problems.
Lulu Medical Centre, Jubail, Saudi Arabia Mar 2009 - Mar 2015 Out Patient Front Office Administrator and Store keeper
• Oversee daily accounting operations: accounts payable, receivable, and general ledger.
• Ensure compliance with financial regulations and standards.
• Schedule and manage patient appointments.
• Maintain accurate patient records and update databases.
• Coordinate with medical staff to ensure timely patient care and handle patient admissions, billing, and discharge processes.
• Manage communication with patients, including appointment reminders and follow-up calls.
• Ensure compliance with hospital policies and patient confidentiality regulations.
• Handle administrative tasks: filing, data entry, and record-keeping.
• Oversee the inventory management of medical supplies and equipment.
• Monitor stock levels and order supplies as needed.
• Maintain accurate records of stock movement and inventory.
• Ensure proper storage and handling of medical supplies.
• Conduct regular inventory audits to prevent discrepancies.
• Coordinate with suppliers and manage procurement processes.
• Implement and maintain safety and hygiene standards in the storage area.
• Supervise and mentor administrative, accounting, and storekeeping staff.
• Ensure seamless operations across all functional areas. Trans-Talk Communication, Cochin, India Mar2005 - Feb2009 Client Operations Executive
• Managed direct sales of prepaid and postpaid sim-cards and computer hardware. Provided exceptional overall shopping experience to customers and ensured to retain them for future purchases.
• Maximized selling opportunities and highlight promotions.
• After sales service request handling.
• Stock procuring and warehouse management.
• Handled walk-in customers in the showroom.
• Served as a Trainer to orient new staff - was accountable for the replenishing of stocks.
• Exceeded sales and profit budgets and successfully elevated the productivity goals for self, team and store to maximize customer conversion and add on selling results. 360 Degree Creativity and Events, Bangalore, India Jun2002 - Feb2005 Office Executive – Administration and Front office
• Coordinated details of events - conferences, charity events, trade shows, sales meetings, business meetings.
• Visited venue to plan layout of seating and decorations.
• Coordinated and monitored event timelines and ensured deadlines were met.
• Was accountable for logistics and maintenance of warehouse and stores. CRITICAL AND DEVELOPMENTAL COMPETENCES
• Customer focused & Strategic Thinking.
• Professionalism & Problem Solving
• Decision Making & Initiative and Commitment.
• Organizing for Results.
• Situational Awareness and Self-Development.
• Interpersonal Ability and Effective Communication. KEY SKILLS
• Leadership skills and ability to work under pressure.
• Problem solving skills and ability to motivate and negotiation skills.
• Experience in stock broking, computer hardware and electrical. QUALIFICATIONS / PROFESSIONAL DEVELOPMENT
Master in Business Administration in Human Resources (MBA) – NIBM
Bachelor in Commerce - Kerala University.
Certificate in ERP TALLY 9.0 - Keltron, Trivandrum.
Certificate in MS-Office - Keltron, Trivandrum.
Certificate in Customer Service – Management Institute, Dubai.
Certificate in Business Management – Zabeel Management Institute, Dubai.
Certificate in Human Resource Management, Dubai. ADDITIONAL INFORMATION
Languages Spoken: Arabic, English, Hindi, Malayalam
Driving License: Valid – Indian.
Nationality: Indian.
Passport Details: Valid Indian passport
REFERENCES AVAILABLE ON REQUEST
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