Systems Engineer Customer Service

Location:

Buford, GA

Posted:

February 02, 2025

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Resume:

Anthony C. Edwards

**** ***** **** **.

Buford, GA 30519

404-***-**** mobile

Email: *******@*****.***

Career Objective

To pursue a career with an organization that offers stability, flexibility and ultimately a rewarding opportunity that will benefit my professional growth.

Networking, PC Support/Server Support/ Technical Support/ Helpdesk Support

Key Skills Experience

PC/Server Support 20 years

Citrix MetaFrame XP 8 years

Citrix Presentation Server 3.0, 4.0 8 years

Citrix Virtual Apps and Desktops 7 years

XenDesktop 5 years

Windows NT 5 years

Windows 2000 8 years

Windows 10 5 years

Windows 11 1 year

Windows XP 7 years

Windows Vista 3 years

Windows 2000 Server 15 years

Windows 2003 Server 10 years

Windows 2008 Server 8 years

Windows 2012 Server 6 years

Windows 2016 Server 6 years

Windows 2019 Server 2 years

Windows 2022 Server 2 years

Active Directory 15 years

Active Directory Migrations 4 years

Linux Red Hat 10 years

Fedora 8 years

UNIX SCO 4 years

UNIX Solaris 4 years

Novell 3 years

Exchange 2003 8 years

Exchange 2007 4 years

Exchange 2012 2 years

MS Outlook 13 years

Lotus Notes 4 years

Blackberry Enterprise Server 4 years

3.5, 3.6, 4.0, 4.1

Helpdesk 8 years

Microsoft Office Suite 20 years

Microsoft Office 2007 - 2021 15 years

Microsoft Office 365 8 years

Corel Office Suite 6 years

PeopleSoft 6 years

Explorer 4.0, 5.0 6 years

Explorer 5.5 5 years

Explorer 6.0 4 years

Explorer 7.0 3 years

Explorer 8.0 2 years

Explorer 9.0 1 year

IIS 6.0 6 years

IIS 7.0 3 years

SharePoint Portal 2.5 & 3.0 4 years

SharePoint 2005 3 year

ECM (Enterprise Content Management) 10 years

TCP/IP 10 years

DNS 10 years

DHCP 10 years

WINS 10 years

Networking 10 years

VMware GSX/ESX/ESXi 18 years

4.0, 5.0, 5.5, 6.0, 6.5, 6.7

VMware vCenter Server 10 years

4.0, 5.0, 5.5, 6.0, 6.5, 6.7, 7.0, 8.0

VMware Horizon 6 years

5.0, 6.0, 7.0

VMware SRM (Site Recovery Manager)

5.0 -8.0 8 years

VMware Airwatch/Workspace One 5 years

AWS 6 years

Azure 5 years

GCP 8 years

Microsoft SMS 6 years

Microsoft WSUS 10 years

SCCM 8 years

MOM 4 years

NETAPP SAN 15 years

EMC 10 years

Pillar Data 6 years

3 Par 8 years

Powershell 1.0, 2.0, 3.0, 4.0, 5.0 10 years

Hardware

Servers, HP Blade and standalone, Dell Blade and standalone, Dell Powerflex, IBM, Cisco UCS, PC’s, Laptops, HP and Lexmark Laser Jet/Inkjet printers, Hubs, Modems, VPN’s, Toshiba PDA’s, Servers, Tape Backup Units, Hardware Deployment.

Operating Systems

Windows NT 3.51/NT 4.0, 2000, 2003, 2008, 2012, 2016,2019, 2022, Windows 10, Windows 11, Windows WFW, 95/98, NetWare 3x, DOS, UNIX, Linux, Tandem, AS400

Software

MS-DOS, Microsoft Windows 3.x/95/NT, GroupWise, Microsoft Mail, cc:Mail, WordPerfect, WordPro (AmiPro), Excel, Quattro Pro, Lotus 1-2-3, PeopleSoft, Microsoft Access, Paradox dBase 3+, FoxPro, MS Office 95/97/2000, MS Outlook 98/2000, MS FrontPage 2000, Lotus Notes, COLORADO BACKUP, Norton Antivirus, McAfee Virus Scan, WAN, Adobe Acrobat/Reader, pcAnywhere, Software Deployment

Programming Skills

Basic, Pascal, COBOL, Micro Focus COBOL, SQL, OS/MVS/JCL, Clipper, FoxPro, Visual Basic, Delphi, Visio, FORTRAN, and Assembly Language

Experience

1 Premier Technology, Inc.

Atlanta, Ga.

10/2023 to current

Lead Principal Infrastructure Engineer/VMware

Setting Responsible for operational excellence of the Server and Storage infrastructure of Managed Service.

and achieving service level targets.

Coordinating and contributing to SOC, PCI/DSS certification process.

Using Qualys Vulnerability Management to identify vulnerabilities in their IT systems to internet threats. We also used it to scan and assess any device with an IP address, including servers, network devices, peripherals, and workstations. This also helped us to secure IT infrastructure, comply with regulations, learn how to protect against threats, automatically discover assets, inventory hardware and software, classify and tag critical assets, measure risk, prioritize and communicate risk, patch devices and detect vulnerabilities and misconfigurations.

Responsible for ECM (Enterprise Content Management), managing the companies documents, content, documentation, contracts, and any saved scanned images as well.

Coordinating and helps prioritize enhancements to assure a sound overall architecture and uninterrupted operations.

Used ServiceNow, Jira and Confluence for service management.

Used OpenText Project and Portfolio Management (PPM)

Monitoring tools Solarwinds, Whatsup Gold, Azure Monitor and Datadog

Understand the customers technical/business requirements gathered from their business units.

Analyse, design, and document platforms/systems to meet enterprise requirements.

Install, customize, maintain, test, and troubleshoot operating systems and other systems software.

Principal Infrastructure Engineer responsible for routine architectural design, maintenance, support, and troubleshooting of the ESXi 7.0, 8.0 vSphere 7.0, 8.0 vCenter, Lab Manager, vCloud Director, SRM (Site Recovery Manager 8.4– 8.7), vROPs, VDI Horizon 6.5, 7.0, VMware NSX T Datacenter 1.1 – 3.2 and VMware NSX Datacenter 4.0 - 4.1. Network and Storage frastructures (EMC, NetApp, 3 Par, Pure and Dell PowerFlex, vxRail), Server infrastructure includes HP Blad -HP Servers, Dell Blades, Dell Servers and Cisco UCS Servers.

Using IBM's Operational Decision Management (ODM) to help businesses create, manage, and deploy decision services.

Used VMware Smart Assurance to provide real-time intelligence for hybrid physical cloud environments. I also use it for automation to help reduce operational expenses and service impact and to maintain a stable configuration to prevent network incidents and detect abnormal patterns.

Used VMware Smart Assurance Watch4net to monitor infrastructure, applications, and networks in real time.

Using Zerto with SRM and VMware for disaster recovery. Primary responsibility is design, build implement and deploy the various solutions for disaster recovery.

Powershell 3.0, 4.0, 5.0 and PowerCLI Scripting

Using Layer7 API Gateway as a central point of control for managing and securing API access between client applications and backend services.

Used Opsware for automation

Used Terraform build, change, and version infrastructure. I also used it to generate plans to reach the end-state and run the plan to provision the infrastructure. I also use it for Multi-cloud management: Deploying applications to multiple cloud providers to prevent outages, Self-service infrastructure: which was automating the request process for infrastructure components, Creating and removing environments: like parameterizing infrastructure to support multiple environments, and Application infrastructure deployment, scaling, and monitoring tools: for deploying, releasing, scaling, and monitoring infrastructure for multi-tier applications.

Installed and supported Windows 10 and Windows 11

Installed and supported Windows Server 2019 and Server 2022

Administered and supported AD and GPO for the environment.

Manage 6 direct reports Used SCCM and WSUS for patch management.

oManage a large number of Windows based computers.

oUsed SCCM and WSUS for remote control, and operating system deployment.

oUsed Microsoft Configuration Manager to Secure and scalable deployment of applications, software updates, and operating systems.

Support Microsot Office 365 via Admin Center

Managed, administered and supported Proofpoint Advanced BEC Defense. We used this tool to stop a wide variety of email fraud. This includes payment redirect and supplier invoicing fraud from compromised accounts. We also used proofpoint to scan incoming emails for known security threats like spam, phishing, and malware. When suspicious code is spotted in an incoming email, it quarantines that email giving us control over whether or not to deliver the email to the enduser inbox.

Support Microsoft Office 365 with Exchange ActiveSync.

Exchange 2016 and 2019 support.

Support 6,000 ESXi Host and approximately 250,000 virtual guests.

Support 60 Petabytes of storage space.

Support Unix-Solaris, Linux, Windows

Administration of Active Directory for Windows and LDAP for Linux

Implemented and supported GPO environments

Subject matter expert for cloud computing environments.

Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures.

Office 365 management, administration and support.

Created Windows images, AWS images and VDI images.

Installed and Upgraded Dell PowerFlex manager.

Citrix Virtual Apps and Desktops – routine design, maintenance, support and troubleshooting. (Versions 2212, 2303 and 2305)

AWS building and support – Moving servers from on premises to the cloud infrastructure. Creating new virtual machines via AWS EUC. Created groups, organizational units. Managed groups and organizational units with adding and removing users, giving access rights and removing the rights as well.

Azure Admin VDI support – Supporting OS and building new VDI via the console.

Azure Active Directory support and management.

GCP Support – Created groups, organizational units and created virtual machines. Managed groups and organizational units with adding and removing users, giving access rights and removing the rights as well.

Backup and Recovery – Starfish, Veaam and Commvault

Replication – Used and supported Zerto

Liquidware Flex App – Deploying applications to Windows desktops.

Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems.

Research, evaluate, and recommend emerging technologies for enterprise use to consistently drive down total cost of ownership.

Solves complex, critical problems related to significant and unique issues. Uses extensive research and interpretative thinking. Utilizes innovative methods in developing solutions and works on abstract problems requiring evaluation of intangible variables.

Have direct impact on creation of technical products/services and serves as a role model and a mentor.

Lead contributor on critical projects and technology initiatives. Develops integrated solutions across the organization. Contributes to complex and innovative business solutions to achieve strategic objectives.

FanDuel, Inc

Atlanta, Ga.

12/2021 to 9/2023

Principal Infrastructure Engineer/VMware

Responsible for operational excellence of the Server and Storage infrastructure of Managed Service.

Setting and achieving service level targets.

Coordinating and contributing to SOC, PCI/DSS certification process.

Responsible for ECM (Enterprise Content Management), managing the companies documents, content, documentation, contracts, and any saved scanned images as well.

Coordinating and helps prioritize enhancements to assure a sound overall architecture and uninterrupted operations.

Used ServiceNow, Jira and Confluence for service management.

Used OpenText Project and Portfolio Management (PPM)

Monitoring tools Solarwinds, Whatsup Gold, Azure Monitor and Datadog

Designed and Supported AWS Outpost – V3 (Data center in a box) mini cloud on prem.

Supported Openstack – V2

Worked directly with Computer Center VergeOne – VMware

Used IBM's Operational Decision Management (ODM) to help businesses create, manage, and deploy decision services.

Work directly with Continent 8 – Datacenter Reseller

Used VMware Smart Assurance Watch4net to monitor infrastructure, applications, and networks in real time.

Using Zerto with SRM and VMware for disaster recovery. Primary responsibility is design, build implement and deploy the various solutions for disaster recovery.

Used Veeam Software in some states (Chicago, New Jersey, and Canada) for a disaster recovery solution as well. Primary responsibility was design, build, implement and deploy this solution in the following states.

Office 365 management, administration and support.

Created Windows images, AWS images and VDI images.

Installed and Upgraded Dell PowerFlex manager.

Citrix Virtual Apps and Desktops – routine design, maintenance, support and troubleshooting. (Versions 2212, 2303 and 2305)

Used Enterprise API Gateway as a central point of control for managing and securing API access between client applications and backend services.

Azure Admin VDI support – Supporting OS and building new VDI via the console.

Azure Active Directory management and support.

Backup and Recovery – Starfish, Veaam and Commvault

Replication – Used and supported Zerto

Liquidware Flex App – Deploying applications to Windows desktops.

VMware Airwatch – Workspace One deploy and setup mobile devices for use and support.

Building servers and monitoring servers via HPE OneView all in HP C7000 Blade Chassis.

Building servers via Nutanix in our Nutanix environment.

Powershell 3.0, 4.0, 5.0 and PowerCLI Scripting

Used Opsware for automation

Installed and supported Windows 10 and Windows 11

Installed and supported Windows Server 2019 and Server 2022

Administered and supported AD and GPO for the environment.

Manage 6 direct reports Used SCCM and WSUS for patch management.

oManage a large number of Windows based computers.

oUsed SCCM and WSUS for remote control, and operating system deployment.

oUsed Microsoft Configuration Manager to Secure and scalable deployment of applications, software updates, and operating systems.

Support Microsot Office 365 via Admin Center

Support Microsoft Office 365 with Exchange ActiveSync.

Exchange 2016 and 2019 support.

Support 6,000 ESXi Host and approximately 200,000 virtual guests.

Support 60 Petabytes of storage space.

Support Unix-Solaris, Linux, Windows

Administration of Active Directory for Windows and LDAP for Linux

Implemented and supported GPO environments

Subject matter expert for cloud computing environments.

Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures.

The external discrete GPUs are a separate part that gets plugged into your PC. These GPUs are larger than integrated GPUs and use more power, these were used for heavy processing tasks like intense photo and video editing, design work.

Show extensive specialized technical expertise and apply expert knowledge and broad understanding of multiple disciplines.

Have direct impact on creation of technical products/services and serves as a role model and a mentor.

Provides technical expertise to peers across the company.

Wipro Limited/Change HealthCare

Atlanta, Ga

05/19 to 12/2021

Vmware Technical Lead

VMware Technical Lead responsible for routine architectural design, maintenance, support, and troubleshooting of the ESXi 6.5, 6.7, 7.0, 8.0 vSphere 4.1, and vSphere 6.5, 6.7, 7.0, 8.0 vCenter, Lab Manager, vCloud Director, SRM (Site Recovery Manager 5.0 – 5.8), vROPs, VDI Horizon 6.5, 7.0, Network and Storage infrastructures (EMC, NetApp, 3 Par, VxRail and Dell Power flex), Server infrastructure includes HP Blades, HP Servers, Dell Blades, Dell Servers and Cisco UCS Servers.

Used VMware Smart Assurance Watch4net to monitor infrastructure, applications, and networks in real time.

Installed and Upgraded Dell PowerFlex Manager.

Managed and supported EMC and Pillar Data Storage.

Citrix Virtual Apps and Desktops – routine design, maintenance, support and troubleshooting. (Versions 2212, 2303 and 2305)

Created Windows images, AWS images and VDI images.

For Backup and Recovery we used Veaam, Commvault and Starfish. These tools were already in place but I was the lead and making sure everything was being tested and working properly.

Replication – Used and supported Zerto

Monitoring tools Solarwinds, Whatsup Gold and Datadog

Used OpenText Project and Portfolio Management (PPM)

Azure Admin VDI support – Supporting OS and building new VDI via the console.

Azure Active Directory management and support.

Liquidware Flex App – Deploying applications to Windows desktops.

Responsible for operational excellence of the Server and Storage infrastructure of Managed Service.

Setting and achieving service level targets.

Coordinating and contributing to SOC, PCI/DSS certification process.

Coordinating and helps prioritize enhancements to assure a sound overall architecture and uninterrupted operations.

VMware Airwatch – Workspace One deploy and setup mobile devices for use and support.

Used ServiceNow, Jira and Confluence for service management.

Building servers, setting up and monitoring servers via HPE OneView all in HP C7000 Blade Chasis.

Building servers via Nutanix in our Nutanix environment.

Powershell 3.0, 4.0, 5.0 and PowerCLI Scripting

Used Opsware for automation

Office 365 management, administration and support.

Installed and supported Windows 10 and Windows 11

Installed and supported Windows Server 2019 and Server 2022

Administered and supported AD and GPO for the environment.

Manage 10 direct reports Used SCCM and WSUS for patch management

oManage a large number of Windows based computers

oUsed SCCM and WSUS for remote control, and operating system deployment

oUsed Microsoft Configuration Manager to Secure and scalable deployment of applications, software updates, and operating systems

Support Microsot Office 365 via Admin Center

Suppoet Microsoft Office 365 with Exchange ActiveSync.

Exchange 2016 support.

Support 4,000 ESXi Host and approximately 200,000 virtual guests.

Support 30 Petabytes of storage space.

Support Unix-Solaris, Linux, Windows

Responsible for ECM (Enterprise Content Management), managing the companies documents, content, documentation, contracts and any saved scanned images as well.

Administration of Active Directory for Windows and LDAP for Linux

Subject matter expert for cloud computing environments.

Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures.

Show extensive specialized technical expertise and apply expert knowledge and broad understanding of multiple disciplines.

Have direct impact on creation of technical products/services and serves as a role model and a mentor.

Provides technical expertise to peers across the company.

Verifone, Inc.

Alpharetta, Ga.2017

10/17 to 03/19

Infrastructure Technical Lead/Manager

Infrastructure Technical Lead/Manager responsible for routine architectural design, maintenance, support, and troubleshooting of the VMware ESX 3.5, 4.0, 4.1 ESXi 4.0, 4.1, 5.0, 5.1, 5.5, 6.0, 6.5, 6.7 vSphere 4.1, and vSphere 5, 5.1, 5.5, 6.0, 6.5, 6.7 vCenter, Lab Manager, vCloud Director, SRM (Site Recovery Manager 5.0 – 5.8), VMware Horizon View 5.0, 6.0, 7.0, Network and Storage infrastructures (EMC, NetApp, Dell Power flex, VxRail and 3 Par), Server infrastructure includes HP Blades, HP Servers, Dell Blades, Dell Servers and Cisco UCS Servers.

Installed and Upgraded Dell PowerFlex Manager.

Managaed and Supported EMC storage.

XenDesktop Citrix Virtual Apps and Desktops – routine design, maintenance, support and troubleshooting. (Versions 7.15)

Created Windows images, AWS images and VDI images.

Backup and Recovery we used Veaam, and Commvault. Veaam was already in the environment, however I added Commvault. This architecture was designed and implemented by me and my team along with the Commvault Engineers did the actual installation.

Replication – Used and supported Zerto

Monitoring tools Whatsup Gold, Solarwinds and Datadog

Building servers, setting up and monitoring servers via HPE OneView all in HP C7000 Blade Chasis.

Responsible for operational excellence of the Server and Storage infrastructure of Managed Service.

Responsible for the New Design of Active Directory 2016 and the migration from Active Directory 2008R2 to 2016.

Setting and achieving service level targets.

Coordinating and contributing to SOC, PCI/DSS certification process.

Coordinating and helps prioritize enhancements to assure a sound overall architecture and uninterrupted operations.

Provides System Monitoring, Alerting, Capacity, Availability management. Alignment to strict Change Control processes.

Builds process for rapid problem detection and resolution, including critical issue policies.

Powershell 3.0, 4.0, 5.0 and PowerCLI Scripting

Used Opsware for automation.

Manage 5 direct reports.

Used ServiceNow, Jira and Confluence for service management.

Azure Admin VDI support – Supporting OS and building new VDI via the console.

Azure Active Directory management and support.

Liquidware Flex App – Deploying applications to Windows desktops.

Office 365 management, administration, and support.

Support Microsoft Office 365 with Exchange ActiveSync

Support 10,000 ESX Host and approximately 100,000 virtual guests.

VMware Airwatch – Workspace One deploy and setup mobile devices for use and support.

Support 60 Petabytes of storage space.

Support Unix-Solaris, AIX, HPUX, Linux, Windows

Used SCCM and WSUS for patch management

oManage a large number of Windows based computers.

oUsed SCCM and WSUS for remote control, and operating system deployment.

oUsed Microsoft Configuration Manager to Secure and scalable deployment of applications, software updates, and operating systems.

Administration of Active Directory for Windows and LDAP for Linux

Creating Group Policies for the Windows security

Coordinate routine patching, upgrades, and participate in a 24x7x365 on-call rotation.

Knowledge and understanding of the interactions between all components of the infrastructure so that the ITL can identify performance tuning opportunities and isolate problems.

Responsible for

Contact this candidate