Customer Service It Support

Syed Usman Nayyer

Woodbridge, VA

Phone: 571-***-**** Email: ********@*****.***

LinkedIn: [Optional, if available]

Professional Summary

Detail-oriented and results-driven professional with extensive experience in IT support, store management, sales, and customer service. Known for rapid progression and leadership abilities, having successfully managed teams and operations in multiple sectors, including food service, retail, and security. Proficient in various software tools, including Google Docs, QuickBooks, and Microsoft Office, with a strong track record of improving operational efficiency and customer satisfaction. Multilingual with fluency in English, Urdu, and Hindi. Work Experience

Unarmed Security Officer

AWS Data Center – Location

Dates of Employment (Month/Year – Present)

● Monitor and patrol AWS data center premises to ensure the safety and security of personnel, equipment, and property.

● Conduct routine inspections of security systems, respond to alarms, and report security breaches.

● Provide visible security presence and enforce facility rules and regulations to deter unauthorized access.

● Respond to emergencies and assist with emergency procedures while ensuring compliance with safety protocols.

● Collaborate with law enforcement and emergency services as necessary. Assistant Manager/Sales Associate

Shahab Shah – Woodbridge, VA

October 2021 – Present

● Oversee operations of four store locations, managing daily operations, sales, and inventory.

● Handle customer service, sales strategies, and performance to drive revenue and improve customer satisfaction.

● Supervise staff, assist with hiring/training, and ensure a productive work environment.

● Maintain accurate financial records, including cash handling, deposits, and sales tracking.

● Foster customer loyalty through excellent service and a commitment to high standards. Shift Leader/Manager

Pizza Hut – Springfield, VA

January 2018 – May 2022

● Promoted from cashier to Shift Leader/Manager within 8-9 months due to exceptional performance and leadership potential.

● Managed daily operations, including supervising staff, scheduling shifts, and ensuring smooth restaurant functions.

● Trained new employees and maintained consistent customer service and operational procedures.

● Handled inventory management, including ordering supplies and ensuring health and safety compliance.

● Addressed customer concerns and ensured a positive dining experience, resulting in consistent customer satisfaction.

Education

Associate's Degree in Information Technology

Northern Virginia Community College – Springfield, VA August 2022 – Expected August 2024

Skills

● Store Management

● IT Support (Google IT Support Certificate)

● Sales Management

● Time Management

● E-Commerce

● Customer Service & Sales

● Team Leadership & Management

● Shift Management

● Negotiation

● Telemarketing

● QuickBooks & Retail Math

● Business Development

● Project Scheduling

● Records Management

● Organizational Skills

● Phone Etiquette

● Communication Skills

● Cash Handling

Certifications

● Google IT Support Certificate

Google Date of Issue: [Month/Year]

Languages

● English (Fluent)

● Urdu (Fluent)

● Hindi (Fluent)

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