Customer Service Support

Ronald Curtis LeBaron

Technical Support Specialist

*************@*****.*** • 385-***-****

LinkedIn Profile • Harrisville, UT

Proactive and results-driven IT professional with rich experience in managing complex IT operations, delivering exceptional customer support, and seamlessly integrating cutting-edge technologies to drive efficiency and enhance user experiences.

Skilled in leading installation and configuration of key infrastructure, including VMware ESXi, Microsoft Server 2022, and security camera systems. Solid history of delivering exceptional customer service by actively listening to client’s concerns and resolving issues. Competent at managing seamless integration of Windows 10, Office 365, and Google Suite, while ensuring smooth system upgrades and maintenance. Proficient at troubleshooting complex issues, collaborating with cross-functional teams, and fostering team cooperation in fast-paced environments. Known for quickly dealing with support issues and adopting new technologies.

Areas of Expertise

Customer Service Excellence

Network Configuration & Support

Technical Support & Troubleshooting

Data Backup & Security

IT Systems Implementation

Vendor Relationship Management

Team Leadership & Training

Cross-functional Collaboration

Time Management & Multitasking

Technical Proficiencies

Platforms:

Windows 7/XP, Windows 10 Professional, VMWARE ESXI/Microsoft Server 2022

Tools & Software:

Office 365, Google Suite, Zoom, Active Directory, WordPerfect

Hardware:

PCs & Laptops, Audio-Visual, Switches, Firewalls, Unifi Wireless

Networking:

TCP/IP, DHCP, DNS

Professional Experience

Walmart Corporation, Ogden, UT

Sporting Goods Associate

2023 — 2024

Engage with customers to provide top-tier service and assistance within Sporting Goods department. Ensure accurate pricing and effective stock management to maintain department efficiency. Operate cash registers with proficiency to facilitate smooth transactions. Foster positive relationships with team members and management to enhance store operations.

●Received recognition in organization for delivering excellent customer service, even under challenging circumstances.

●Boosted department efficiency by cultivating a cooperative work environment and networking with employees.

●Contributed to sales growth by maintaining a clean, well-stocked, and organized Sporting Goods section.

●Enhanced customer satisfaction by providing a calm and cheerful demeanor during cashier duties.

Kaibab Paiute Tribe, Hybrid/Remote, Fredonia, AZ

IT Director (Desktop Support Network Support)

2017 — 2023

Directed comprehensive IT operations, including desktop and network support for a dynamic tribal organization. Oversaw installation and configuration of vital infrastructure, such Office365, Google Suite, VMWARE ESXI, Microsoft Server 2022, and camera security systems. Spearheaded asset lifecycle management from procurement to disposal, while maintaining robust wired and wireless connectivity. Enhanced community engagement and information dissemination by coordinating design and launch of official tribal website.

●Managed all aspects of Server, desktop, storage and printer support.

●Supported PC’s remotely

●Secured critical data with weekly rotations to a bank vault security box by implementing a robust backup system.

●Bolstered security and surveillance capabilities by upgrading camera systems throughout tribal buildings.

●Improved internal customer service by expanding IT department through hiring and training additional staff.

●Ensured seamless integration of Windows 10 Professional, Office 365, and Google Suite across all workstations by managing system upgrades and maintenance.

●Generated substantial travel cost savings by facilitating a 100% transition to remote meetings through installation of Audio/Visual equipment and training of staff in Zoom Room operations.

Synaptics, Phoenix, AZ

Desktop Technician

2014 — 2017

Provided comprehensive customer service and technical support for computer hardware and software issues. Collaborated effectively with server, router, and firewall teams to troubleshoot and resolve complex network problems. Maintained and supported Windows 7/XP environments, and proprietary hardware software systems, contributing to seamless IT operations.

●Reduced system downtime for users by delivering robust laptop hardware and software support.

●Enhanced team dynamics and productivity as a dedicated member of a five-person technical team.

●Ensured optimal performance with minimum downtime by administering upgrades, repairs, and imaging for laptops.

●Upgraded operating systems on devices requiring hard drive replacements by streamlining computer imaging process.

●Fostered a collaborative work environment by staying late to partner with networking team on critical router and server issues.

Additional Experience

Technical Support Specialist II State of Utah, Provo, UT

Senior Technician Electric Aquagenics, Lindon, UT

Senior Technician Bridge Technologies, Provo, UT

GroupWise Technical Support Engineer Novell, Provo, UT

Desktop Support Engineer WordPerfect Magazine / WordPerfect / Novell, Provo, UT

Education

AAS Electronics & Computer Technology Utah Valley Community College, Orem, UT

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