Customer Service Marketing Specialist

Dorothea Burke

513-***-**** *********@*****.*** www.linkedin.com/in/dorothea-burke

Professional Experience

SECONDARY MARKETING SPECIALIST SEPTEMBER 2022 – PRESENT SIBCY CLINE MORTGAGE SERVICES, CINCINNATI, OH AUG 2016 – JUNE 2021

· Oversee daily operation of loan products, pricing and procedures including locking and updating loans with investors in the loan processing platform.

· Drive efficiencies and update loan products and procedure matrixes for loan officers, underwriting and processors.

· Strategically provide pricing variations and options for managers and loan officers.

· Generate risk log for loans that are being held for lock, volume reports, closing and price expirations log.

· Effectively balance funding of executed loans and work with accounting to balance any discrepancies on loan funding.

· Facilitate and complete updated indices and web rates daily. MORTGAGE CLOSING MANAGER

GENERAL ELECTRIC CREDIT UNION, CINCINNATI, OH JUNE 2021– SEPTEMBER 2022

· Manage the Mortgage Closing Specialist Team, which includes both retail and broker.

· Monitor the daily workflow of the Mortgage Closing Specialist Team.

· Provide decision-making skills, analytical thinking, communication, interpersonal abilities, and leadership.

· Review and analyze daily, weekly, monthly, and annual reports pertaining to Retail and Broker closing.

· Effectively handle discipline of employees in accordance with policy and ensure the attendance policy is adhered to by personnel

CLUB MEMBERSHIP MANAGER

CABELA’S, LIBERTY TOWNSHIP, OH MAY 2015 – AUG 2016

· Governed superior customer service to customers to ensure accurate and efficient outcomes.

· Mobilized benefits of CLUB Membership to clients ensuring account goals and objectives were met and exceeded.

· Improved and leveraged confidence levels to improve promotion of the CLUB and profitability levels for the company by adding more accounts and increasing activation.

· Directed daily activities of Retail CLUB Associates by providing job performance counseling, scheduling, managing payroll budget, assigning projects, monitoring accuracy and compliance with policies and procedures.

· Acted as liaison between retail management and the World’s Foremost Bank (WFB) fostering a positive working relationship between Retail and WFB operations.

· Coordinated and executed employee incentive programs, special events and marketing program providing regular progress reports to management.

CLIENT SERVICES MANAGER

RED DOG PET RESORT AND SPA, CINCINNATI, OH AUG 2014 – MAY 2015

· Managed daily operation of front desk and supporting staff members.

· Identified and resolved customer issues in collaboration with company and clients and dogs.

· Supervised the care of animals in daycare and overnight boarding.

· Prepared and monitored accounting practices and payroll issues for staff members.

· Coordinated creative events for the public at the facility.

· Efficiently scheduled grooming and swimming activities for facility.

· Oversaw meetings, training, interviews, conducted facility tours. COMMERCIAL SUPPORT SPECIALIST

MAINSOURCE BANK, GREENSBURG, IN NOV 2013 – AUG 2014

· Assisted in managing past due and maturing loans.

· Accurately reviewed loan documents prior to loan closings.

· Coordinated ordering of information from various vendors regarding real estate collateral.

· Reviewed and facilitated daily overdrafts on Business and Commercial banking accounts.

· Monitored documentation and financial exceptions reports, completed administrative sections and updates to forms and reports, systemized special projects as assigned by Bankers and Directors. COTTAGE SAVINGS BANK, CINCINNATI, OH MAY 2009 – SEP 2013 ASSISTANT VICE PRESIDENT, BRANCH MANAGER DEC 2012 – SEP 2013 MORTGAGE LOAN PROCESSOR MAY 2009 – DEC 2012

· Administered efficient daily operations of branch, including product sales, customer service, and security and safety in accordance with the Bank's objectives.

· Developed new deposit and loan business providing a superior level of customer relations while promoting a strong sales and service culture through coaching, guidance, and staff motivation; achieved individual and branch sales goals through new business sales, referrals, and retention of account relationships.

· Provided leadership, training, and supervision to delegates for day-to-day operations.

· Established and attained Bank and branch goals through active participation in sales management and officer call programs.

· Successfully participated in community affairs to increase visibility and to enhance new and existing business opportunities.

· Gathered critical information and facilitated each file from pre-approval to closing.

· Ensured loan documentation was complete, accurate and verified in compliance with company policy.

· Verified loan documents including income credit appraisal and title insurance to prepare application for submittal to underwriting.

· Reviewed file documentation to ensure all data required was collected.

· Met crucial deadlines requested, prepared mortgage loan release forms, release letters and submitted for recording.

Professional Affiliations and Community Service

Queen City Dog Training Club, Obedience Trainer

Morrow Area Chamber of Commerce, Vice President (2005 – 2006) Hamilton Township Dog Park, Fundraising Chairperson Dorothea Burke Page 2

Contact this candidate