Customer Service Coordinator

Amalia Rosas

562-***-****. **************@*****.*** Long Beach,CA

Professional with 15 years of experience in Sales, with a strong focus on teamwork, staff development, and standing out in customer service. Extensive experience in maintaining a high standard service, goal oriented, team training, and maintaining optimal attention areas presentation. Excellent interpersonal skills, vision to implement sales strategies, competitiveness and discipline to maintain the quality standard of the company.

SKILLS

•Inspiring leadership

•Goal oriented

•Teamwork

•Service attitude

•People development

•Innovation

PROFESSIONAL EXPERIENCE

MARSHALLS - LONG BEACH, CALIFORNIA, U.S.A.

SHOE AND BEAUTY COORDINATING ASSOCIATE 2019 - Current

•Responsible for, and organization of Shoes, Beauty and Travel area

•Customer assistance with prices and new products

•Inventory, price verification and labeling maintenance

•Coordination of exhibitions by season.

•Increase, maintenance of sales and reduction of losses.

•Promote cleanliness and security measures in the area and store in general.

•Promote the benefits of subscription and use of the company's credit card

•Help the Cashiers staff to reduce the waiting time for customers in line.

•Constant communication with the team to monitor processes.

•Motivation of the team to maintain optimum quality of work.

HOME DEPARTMENT ASSOCIATE 2018 - 2019

•Updated display of new products, according to season and trends.

•Organization and inventory of the Home department.

•Customer assistance to locate specific merchandise

•Price verification for customers and cashiers.

•Promote the benefits of subscription and use of the company's credit card.

•Provide an excellent customer service experience.

ASSOCIATE HOUSEHOLD DEPARTMENT AND STOCK AREA 2017 - 2018

•Organize new shipments in category by department

•Price verification and adjustment on display on the floor.

•Keep the warehouse area organized.

•Verify company security protocols

•Provide display furniture to put new products on sale in all departments

•Process and select merchandise from all departments for display

AMALIA TREND - HUNTINGTON BEACH, CALIFORNIA, U.S.A.

OWNER 2015 - 2017

•Purchase of accessories for women wholesale, for retail sale.

•Identification of new fashion trends.

•Updated inventory, customer service, and financial documentation.

•Planning and estimating the number of sales.

•Follow-up to exploration of new locations for sales.

VIMODA - MEXICO

OWNER 2006 - 2009

•Assortment and display of new trends in footwear for women, comfort and girls.

•Inventory maintenance for regional and international distribution, through a catalog for Chiapas and Guatemala

•Customer service by providing accessible, quality footwear in leather and in current trend

•Financial documentation

•Expansion to new locations, diffusion to new markets.

•Follow the guidelines of the brand as a distributor, to maintain its prestige.

INDEPENDENT LAWYER - MEXICO 2005 - 2007

•Professional performance as an independent Lawyer, including advice to companies and individuals.

SERVICE TAX ADMINISTRATION - MEXICO

HEAD OF DILIGENCING UNIT 2002 - 2003

•Representative of a team of 13 lawyers in charge of collecting fines or taxes assigned to the SAT for their monetization in a

•regional area.

•Documentation periodically monitoring and results of the department.

•Team motivation to obtain the monthly goals.

•Protect and guarantee the safety of the personnel in my charge.

ACADEMIC EXPERIENCE

•Master in Criminal Law - Technological University of Mexico, Mexico.

•Specialty in Labor Law - Technological University of Mexico, Mexico.

•Law Degree - Center for Higher Studies of Tapachula, Chiapas.

•Computer Programmer - Institute of Computing and Informatics of Soconusco, Mexico,

•Comprehension and interpretation of texts in English - Technological University of Mexico, Mexico.

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