Customer Service Agent
Resume:
Natalia Restrepo
Orlando, FL *****
*************@*****.***
Professional Summary
To obtain a position in customer service where I could apply my knowledge and experience in the field. Having worked in customer-facing roles for 5+ years, I have developed a strong ability to handle diverse situations with grace and efficiency. My background in customer service has strengthened my communication skills, problem-solving abilities, and adaptability key traits for a successful worker. I am adept at creating a welcoming environment, managing customers needs, and maintaining composure under pressure.
Being someone who is customer-focused with a strong commitment to safety and exceptional service. Proven ability to manage high-pressure situations with calm and efficiency, delivering a positive experience for customers. Excellent communication and problem-solving skills, with a keen attention to detail and my passion for my work in customer service. I strive to give the best service possible even in difficult situations. My number one priority is to make sure all customers are well taken care of and feel comfortable and valued by my service. References
Juliana Kern
Compliance Manager for American Airlines
Cell - 321-***-****
Email - *******.****@**.***
Elijah Rosario
Supervisor for Swissport
Cell -689-***-****
Willing to relocate: Anywhere
Work Experience
Lead Passenger Service Agent
Swissport International Ltd.-Orlando, FL
August 2023 to Present
• Verifying travel documents and making sure they are up to date.
• Make sure any visas that are required and provided.
• Help passengers with any ticketing issues.
• Assist with boarding, ensuring passengers are aware of any changes that might happen on their flight.
• While on gate duty have everything ready to go from cabin crew and captains on board to make sure minor details are good for boarding.
• Check-in bags and confirm there are no dangerous goods to ensure everything is safe. Currently have been here for a year, I got offer a lead position job. I’ve been a lead for about 3 months as of today, 8/5/2024. And I’m excited to learn more about leadership.
•As a lead I make sure the team is confident and ready for the operation.
•I make sure all procedures on the aircraft are done correctly and safely.
•I send daily reports of the flight at the end of the day. A summary of what happened on each flight. References
Elijah Rosario - phone number : 689-***-****
Peter Robinson - 407-***-****
Customer Service Agent
Avelo Airlines, Inc.-Orlando, FL
October 2024 to December 2024
• Verifying travel documents and making sure they are up to date.
• Help passengers with any ticketing issues.
• Assist with boarding, ensuring passengers are aware of any changes that might happen on their flight.
• While on gate duty have everything ready to go from cabin crew and captains on board to make sure minor details are good for boarding.
• Check-in bags and confirm there are no dangerous goods to ensure everything is safe. Customer Service
El Cubanito Subs-Orlando, FL
January 2019 to August 2023
• Cashier
• Handling customer service
• Cooking
• Cleaning
• Food prep
Cashier/Sales Associate
Party City Corporation-Florida
October 2022 to May 2023
• Assisting customers with any questions or concerns.
• Multitasking while being up front and on the floor.
• Cleaning
• Cashier
Education
Associates degree in Valencia college
Valencia College
August 2023 to Present
High school diploma
Colonial High School - Orlando, FL
August 2019 to May 2023
Skills
• Fluent
• Microsoft Word
• Cooking
• Multilingual (10+ years)
• Food Service
• Spanish
• Leadership Experience
• Communication Skills
• Spanish
• Customer service (5 years)
• English
• Cashiering (5 years)
• Food Preparation
Languages
• Spanish - Fluent
• English - Fluent
Certifications and Licenses
Driver's License
August 2022 to September 2027
Additional Information
Currently I have been working for swissport for a year, I got offer a lead position job. I’ve been a lead for about 3 months as of today, 8/5/2024. As a lead I make sure the team is ready and confident for our operations for the day. I make sure every flight we are following the correct procedures and getting the job in time. As a new lead I’m excited to learn more about leadership and how I can form into a better team leader.
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