Service Desk Information Technology

John R. Bealer, Jr.

**** ****** ***** **. • Pasco WA 99301 • 509-***-**** • ******.****@*****.***

HIGHLIGHT OF QUALICATIONS

Outstanding 27 year track record of solution-focused experience to 485+ users with professional computers, network systems, portable devices and copier/printer/scanners in business class environments

Exceptional ability to quickly master new software and apply its full range of capabilities

Proficient in BMC Track-It! Service Desk Application, MS Windows OS, Windows OOBE Imaging, MS Office, IE & Firefox, Chrome, Eden, GIS Online Maps, Liquide Office, DV-Tel, Dell Support Services.

Accurately interpret individual problems and offer the best resolution

Superb interpersonal, communication and leadership skills

Outstanding telephone communications; patient, personable and receptive

EDUCATION

Columbia Basin College, Pasco WA – Major in Computer Science

Associate of Art Degree – Associate of Art & Science Degree (December 1996)

PROFESSIONAL EXPERIENCE

City of Kennewick, Kennewick WA

Information Technology Technician II – Information Services Dept. (November 2011 – July 2024)

Service Desk Specialist, BMC Track-It!, Active-Net, Eden, Liquide Office, GIS Online, Cisco AnyConnect, Windows OS, I-phone & I-Pad, Microsoft Office Pro, Symantec AV, Ghost Imaging, Disk Maintenance, Ultra Mon, Polycom & Cisco Systems, Adobe Pro, Procurement, Inventory, I-Leads, Citrix, Symantec Backup, Network installation and configurations, Hardware Diagnostics and Repair/Replacement, Wireless configurations

Columbia Basin College, Pasco WA

Information Technology Specialist III – Information Services (March 1997 – September 2011)

HP3000, Administrative Computing Services, Windows OS, Microsoft Office Pro, Visio, HP Jet-Admin, Symantec AV, Ghost, Disk Maintenance, Ultra Mon, Polycom systems, Network installation and configurations, Hardware Diagnostics and Repair/Replacement, Wireless configurations

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