Product Manager

T.E.RAGUL

Product Manager

E-mail: *********@*****.***

Phone: +91-979*******/904-***-****

Address: Chennai, India

CAREER SUMMARY

A Seasoned Product Management professional with an overall of 8+ years of experience in FinTech Industry with a specific emphasis on the last five years in experience driving successful product lifecycles, from ideation to market launch. Proven track record of delivering innovative products that contribute to revenue growth and market expansion. Skilled in cross-functional collaboration, agile methodologies, and market research. A results-oriented leader focused on aligning business objectives with customer needs. Excels in managing stakeholder expectations and fostering a collaborative work environment. Ready to leverage expertise to drive continued success in product development and management. PRODUCT RELATED SKILLS

Product Management (Product Strategy, Product Roadmap, Product Backlog management, Requirement Gathering, Market Research, Design Thinking, UI/UX Wireframes, PRD, User stories, Agile Methodology, PDLC, A/B Testing, API Integration, Stakeholder management)

Tools (Figma, GitLab, JIRA, Confluence, Trello, Notion, Draw.io, Postman, Logrocket)

Domain (Card Payments, E-commerce, Capital Markets, NBFC - Non Banking Financial Company) INDUSTRY EXPERIENCE – SUMMARY

Company Katalyst Labs (July 2024 – Till date)

Designation Product Manager

Role Product Manager – Numero

Collaborated with cross-functional teams to develop AI-driven solutions, incorporating Generative AI, natural language processing, and LLM technologies into product offerings.

Led end-to-end product lifecycle management, from ideation, requirement gathering, prioritization, roadmap planning to product delivery and ongoing optimization.

Utilized agile methodologies, including sprint planning, backlog management, and user story development, to ensure timely and efficient product releases.

Drove data-driven decision-making by analysing market trends, customer feedback, and performance metrics, leading to the continuous improvement of product features.

Engaged with customers and stakeholders to gather requirements, understand pain points, and ensure alignment between product offerings and business objectives.

Demonstrated strong problem-solving skills by addressing challenges and providing innovative solutions to meet business and customer needs.

Built and maintained clear communication channels across diverse teams, ensuring effective collaboration with engineering (Including AI), design, marketing, and sales teams.

Achieved a 5% increase in SaaS product adoption among existing clients by introducing user- friendly features and enhancing data analytics capabilities. T.E.RAGUL

Product Manager

E-mail: *********@*****.***

Phone: +91-979*******/904-***-****

Address: Chennai, India

Company Mobile Programming (Sep 2023 – Feb 2024)

Designation Product Manager

Role Product Manager – Samsung Shop App

Orchestrated successful launch of product features, managing the entire product lifecycle from ideation to execution.

Developed compelling narratives and executive presentations. Defined and documented business use cases.

Engaged with stakeholders, shaping their vision and contributing to an improvement in product alignment with business goals.

Led and managed major integrations of payment service providers into Samsung Shop App.

Created a comprehensive product roadmap, resulting in a 10% improvement in timelines and deliverables.

Led cross-functional teams through the development and implementation of product strategies.

Defined precise product requirements and collaborated with engineering, design and marketing teams.

Monitored and analyzed product performance, driving data-driven decisions for improvements.

SDLC Model Used – Agile Methodology.

Company Euroland IR (Jan 2021 – Jun 2023) HQ – Gothenburg, Sweden Designation Product Manager

Role Product Manager – Investor Relation (IR), SaaS Applications

Worked with the Director of Products on defining the product strategy, product vision, planning, design, roadmap and usability for an innovative and first in its class SaaS based B2B Products for various Global Fortune 500 Companies.

Developed deep understanding of customer needs and business goals to build product/feature using Agile methodology.

Lead product planning, design prototyping (using Figma), product/feature development, testing and launch activities to ensure timely delivery.

Documented and created Epics, User Stories to voice user pain points using Gitlab, maintained Product Backlog and tracked Sprint Backlog along with development team.

Came up with Process Flow Diagrams and Wireframes for our new products and conducted User Acceptance Testing.

Organized internal meetings with Co-founder and other business stakeholders to strategize, define and refine the solution based on analysis of product metrics, critical KPIs and trends.

Gain a deep understanding of users/customers, identify and fill product gaps as well as generate new ideas that improve user experience and drive growth.

Monthly meetings with Sales and Support Teams to understand the customer feedback and discuss on the plans to implement those based on priority. T.E.RAGUL

Product Manager

E-mail: *********@*****.***

Phone: +91-979*******/904-***-****

Address: Chennai, India

Currently, leading a team of 12 members comprising of UI/UX designers, product analysts and APM

SDLC Model Used – Agile Methodology.

Company Cholamandalam Investment & Financial Services (Apr 2019 – Dec 2020) Designation Deputy Manager - IT

Role Product Owner – Loan Origination System (Vehicle Finance), Enterprise Application

Owned Product backlogs and prioritized the line items based on user value, market situation and regulatory mandates.

Had set up acceptance criteria as well as Definition of ready for sprints based on the increments.

Collaborated along with the team (including Business & Finance) and worked along in different phases (Sprint Planning, Review and Retrospectives) to guide the team as well as elevate their performance.

Bi-Weekly meet-up with the end-users, including the sales and marketing team to drive ideation and user journey mapping workshops to define, prioritize and enhance the product. Also, to discuss the upcoming product enhancements.

Worked on preparing Wireframes of high and low fidelity.

Lead cross functional teams of 42 members, comprising of Developers (Vendors), Quality and Business Analysts. Also monitored the team’s performance and reported to the management after each sprint’s completion.

Handled about 15 projects with an absolute adherence to timelines by aggressive planning and delivery.

Led the revamp of LOS (Loan origination system) which brought down the order creation time from 12 Mins to 5 Mins and led to a cost reduction of 15%.

Publish periodic reports of Product Increments to C-Suite executives with emphasis to milestone updates (based on the Product Roadmap).

Worked along with the Production support team to resolve production issues as well as track monitored the launched increments and the bugs reported after the launch were tracked in JIRA.

SDLC Model Used – Agile Methodology.

Company Accenture (June 2011 - Jan 2015)

Designation Software Engineering Analyst

Role Quality Analyst

Projects

TNS (Transaction Network Services) – Card Payment Gateway First Data Corporation - Card Payments

Quality Assured Functional and Regression testing in UAT environment along with Data Migration and Sanity Testing of payment gateway.

POC for providing Knowledge Transfer (KTs) and also the Offshore SME of the application.

Extensive experience of communication with Clients onsite and end users.

Prepared Knowledge transfer documents for training and reference purposes. T.E.RAGUL

Product Manager

E-mail: *********@*****.***

Phone: +91-979*******/904-***-****

Address: Chennai, India

Expertise in Test Planning, Estimation, Test Conditions, Defect Management and Status Reporting to Managers and Stakeholders.

SDLC Model Used – Agile Methodology.

AWARDS AND ACHIEVEMENTS

Successfully launched Samsung Shop App in 10 new countries with new features.

Identified market potential, by data analysis and market analysis thereby impacting 10% product market share in Japan. Increased revenue by 12% in the Middle East Market by revamping the core products.

Completed the New Revenue generating projects, (HDFC Life COVID Life Insurance integration, Maruti Suzuki Integration and Co-Lending) under stringent timelines. Thereby increasing the overall revenue by 5%.

Worked on critical projects which changed the landscape of the product. (CIBIL Migration and change in Credit Score Model Decision system).

Imperative projects (Suite CRM Integration and Responsive Web Design for Tabs used for customer sourcing) related to the growth and stability for business were ideated and catapulted.

Catalyst Award, Accenture Services Pvt. Ltd. (2013)

Nominated for the Prestigious ACE Award, Accenture Services Pvt. Ltd. (2012)

Recognition from Client Management for achieving “Zero Defects” for the longest period (25 Months) in the project’s history.

CERTIFICATIONS

SAFe Product Owner/ Product manager

Duke University, US – “AI Product Management”

IBM – “Enterprise Design Thinking Practitioner”

Udemy Certification - “The complete Product Manager Course”

Certificates: “Credit Card for Bankers” by Indian Institute for Banking and Finance ACADEMICS

Course Institute / University

Year of

passing

MBA (Marketing) Amrita School of Business, Coimbatore 2019 B.E Mechanical Sathyabama University, Chennai 2011

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