Business Analyst
Resume:
Grace Davenport
Plano, TX
*****************@*****.***
Business Analyst and UiPath Developer leveraging ten years of healthcare experience and two years of UiPath expertise to deliver 20+ automated healthcare processes, with proven success in business analysis, system integrations, technical analysis, and EHR implementations.
PROFESSIONAL EXPERIENCE
Jun 2022 – Oct 2024 MPower Health, Addison, TX
Business Analyst
• Successfully automated 20+ business processes using UiPath, conducting business analysis to gather requirements and identify automation opportunities, managing the full lifecycle from requirements gathering through deployment and maintenance
• Led complex integrations between EHRs, Salesforce, SharePoint, and internal applications using UiPath's REFramework, API automation, and Integration Services, analyzing business needs to ensure seamless data flow and process alignment
• Specialized in healthcare automations, including insurance card OCR, patient demographics processing, and claims management
• Implemented document processing solutions using UiPath Document Understanding and OCR for contracts, CMS-1500 forms, and financial documents
• Portfolio: 60% high-complexity (healthcare integrations, multi-system financial processes), 20% medium- complexity (data transfers, file management), 20% low-complexity (routine operations)
• Demonstrated expertise in UiPath Orchestrator, Cloud Admin, and attended/unattended automation design Oct 2015 – May 2022 Catalyst Health Group, Plano, TX Senior Analyst (Nov 2019 – May 2022)
• Collaborated with stakeholders and SMEs to document workflows, identify business needs, and create comprehensive requirements documentation for software developers
• Facilitated Scrum events and resolved impediments as the Scrum Master within the DevOps framework
• Conducted post-release software testing to validate that solutions met stakeholder requirements, adhered to business rules, and maintained high quality
• Identified, documented, and communicated bugs, errors, and data issues to the development team, providing detailed business context to support effective resolution
• Provided guidance and support to colleagues in understanding product functionality and resolving tickets
• Analyzed and validated requirements through data queries, pinpointing root causes of data discrepancies Credentialing Coordinator (Jan 2019 – Oct 2019)
• Maintained an accurate provider directory by inputting and updating applications, contracting, and credentialing data in a database
• Collaborated with hospital staff and healthcare practitioners to facilitate the privileging process, ensuring completion of all necessary documentation, verification, references, and client-specific applications Applications Analyst (Aug 2016 – Dec 2018), Receptionist/Executive Assistant (Oct 2015 – Aug 2016)
• Led configuration, testing, deployment, and maintenance of Centricity and eClinicalWorks EHR systems
• Executed data migration from legacy EHR platforms to new systems
• Authored comprehensive eClinicalWorks training documentation and user guides Feb 2015 – Oct 2015 Maximus, Folsom, CA
Administrator III
• Performed administrative tasks in support of the Board of Registered Nursing's Diversion Program Grace Davenport 2 of 2
EDUCATION & OTHER TRAINING
• BA, Humanities, Thomas Edison State University, Trenton, NJ, expected June 2025
• AA, Social & Behavioral Sciences, Folsom Lake College, Folsom, CA
• UiPath Certified Professional Associate RPA Developer Certification TOOLS & SKILLS
• Technical Skills: Microsoft Office, UiPath, DevOps, Adobe Photoshop/Illustrator/InDesign/Acrobat Pro
• Programming Languages (Lite): Visual Basic, HTML, JSON, SQL, Python, Regex
• Additional RPA tools: Power Automate
• Process Modeling Tools: Visio, Lucidchart
• Project Management: Azure Boards, Monday.com, Microsoft Project
• Version Control Systems: Azure Repos, GitHub
• Business Intelligence & Data Visualization: Power BI, Tableau
• Customer Relationship Management: Salesforce
• Database Management Systems: Oracle, SAP
• Web Technologies: REST APIs
• Automation Frameworks: Robotic Enterprise (RE) Framework in UiPath
• Exception Handling: UiPath, Python
• API Development & Testing: Postman
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