Customer Service Political Science

Todd Jay Merkel

**** ****** ****, *******, ** ***87 585-***-**** *******@*********.**.***

Objective

To obtain a challenging position in sales and maximize my earnings potential. Education

BA POLITICAL SCIENCE JUNE 1993 STATE UNIVERSITY OF NEW YORK AT GENESEO

· Major: Political Science

· Minor: Public Administration

Skills & Abilities

MANAGEMENT

· Currently managing a team of 5 sales representatives, 2 remote and 3 in house.

· Managing Aluminum saw lead times from Production and conveying to team when to put new orders in and accommodating our best customers with expedited lead times.

· On Corporate DEI team and making our Corporate Playbook. Focusing on sales growth.

· Trained customer service representatives using our ERP (Epicor- Vantage) and server navigation.

· Conveyed to CS reps the proper way of communication and managing major accounts in terms of maintaining proper inventory levels at customers and keeping up with regular order patterns and payments.

· Each sales call to the office is an opportunity to learn more about our customer business needs and business models, so just taking an order is not enough. Our CS representative must be information tools to help increase market share and help the CS reps to really understand the market. The metals market is changing daily, and we need to stay ahead of the game. We get reports on the LME and the Midwest Metal values and we discuss as a team.

· Trained proper email and phone etiquette by maintaining positivity and confirming customer’s needs and issues.

· Developing a plan to move aged inventory.

· Trained CS reps to constantly update customer files with anything that can help solve or avoid certain problems. IE for RMA’s we need to follow up and understand CAPA’s to assure the same issues do not arise again.

COMMUNICATION

· Went thru Dale Carnegie Courses and Value Selling workshops. LEADERSHIP

· Captain of my High School and College Lacrosse teams Page 2

· MWI’s leading sales person years 2010, 2014 and 2016

· MWI Senior EDM (Electrical Discharge Machining) Salesman. Experience

INSIDE SALES MANAGER SAMUEL SONS AND COMPANY 2021 TO PRESENT

· I work within the Corporate established boundaries, to come up with plans on increasing revenue with the inside and outside team.

· Account management: I have a list of passed on customers and have increased growth in the Syracuse and eastern territories by 10%.

· Our team crushed our budgets for the last 2 years. Over $10.5 million in profit margin alone last year.

· Interface with customers regarding information on ROHS, REACH, and Conflict Mineral Act chemicals in our products.

· Play an active role in strict Aerospace customer quality audits and internal (corporate) layered audits to find opportunities for improvement within our already proven processes and documentation policies.

· Proficient in Outlook, Word, and Excel.

· Help Logistics in building trucks for our various dedicated delivery runs. REGIONAL SALES MANAGER MWI INC 2003 TO 2021

· My territory is strategically focused around the Aerospace Market, specifically for seal slot electrodes for Jet engine “Hot Zone” rebuilds.

· Account management: Search for new accounts, while handling over 100 current active customers. I handle direct customer orders, quotes and offer correct material grades based on the customers’ application. Travel to prospective new customers and provide business development activity reports.

· Annual budgets have exceeded $2.3 Million from 2018-2021. Growing at least 10% over those years.

· Play an active role in strict Aerospace customer quality audits, specifically GE S-259 to remain on the GE Special SRT Supplier List. Have successfully developed long standing relationships with Tool Crib Managers for Wosleley Industrial (GE), Vallen (Solar Turbines), US Tool (Tect Power), and Wesco Industries (Pratt Whitney).

· Maintain fuel logs and expense reports.

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