Customer Service Representative

OLALUDE OLUWASEYI P.

****************@*****.***

www.linkedin.com/in/olaludeoluwaseyi

+234********** +234**********

Lagos, Nigeria

EDUCATION

Ladoke Akintola University of Technology Feb. 2015 – Jun. 2021

Bachelor of Technology in Statistics Ogbomoso, Nigeria

SKILLS SUMMARY

• Soft Skills: Active Listening, Excellent Communication, Empathy, Problem-Solving, De-escalation.

• Language: English, Pidgin English, Yoruba

• Tools: Microsoft Excel

EXPERIENCE

MONIEPONT MFB Oct. 2024 – Till Date

Business Relationship Manager

• Mobilized more than 20 Business Owners to get P.O.S Terminals for their business, ensuring smooth

onboarding processes.

• Resolved over 95% of customers queries within 24 hours, boosting customers satisfaction and loyalty.

• Maintained up-to-date knowledge of company products, improving first contact resolution rates by 25%

• Cross-sold and up-sold banking products, leading to a 10% increase in customer’s product portfolios.

Coca-Cola Hellenic Bottling Company Apr. 2024 – Aug. 2024

Business Developer(Reliever)

• Strengthened Customer Relationships through proactive engagement, resulting in 20% growth in client

retention and repeat business.

• Optimized distribution channels, enhancing product availability across key regions and ensuring

consistent brand messaging.

• Supported sales strategies contributing to revenue increase and improved market share.

Caros Standard School Apr. 2023 – May 2024

I.C.T and Data Processing Teacher

• Achieved an 80% improvement student understanding and a 20% increase in average grades through

tailored lesson.

• Elevated digital literacy by 60%, ensuring students acquired essential skills for academics and career

success.

• Maintained a productive learning environment reducing behavioral incidents by 95%.

Veracom Group of Schools Sept. 2021- Dec 2022

Mathematics Teacher

• Improved math proficiency by 25% through personalized instructions and consistent evaluation.

• Reduced disciplinary incidents by creating a more focused and conducive learning environment.

CERTIFICATES

Call Center Customer Service(CVS Health) December 2024 (Audited)

• Mastered fundamental customer service strategies, procedure and processes

• Acquired expertise is communications, active listening empathy, problem solving and many more

McKinsey Forward Program July 2024

• Acquired fundamental skills in professional settings

Google Data Analytics Professional Course February 2023

• Mastered fundamental data analytic tools and processes

• Acquired expertise in data collection, data analysis and reporting

DataCamp Data Analyst Associate Course February 2024

• Mastered and acquired expertise in SQL

REFREES AVAILABLE ON REQUEST

Contact this candidate