Scrum Master Senior

Suruchi Patki

Senior Scrum Master

************@*****.*** 513-***-**** LinkedIn

Professional Summary: Scrum Master with extensive experience in the banking and retail industries. I specialize in increasing Agile understanding for teams to deliver exceptional products. Dedicated to community growth and Scrum knowledge through interactive, hands-on learning. I have mentored 57 coachees, empowering them to advance their knowledge and help their teams deliver outstanding results.

Experience:

Agile & Scrum Coach Agile & Scrum Admirers (Self-Employed) Remote 12/2023 - Present

Conducted scenario-based coaching programs designed to help new and aspiring Scrum Masters thrive. My approach is flexible and tailored, fostering personalized learning experiences that transform teams into high performers.

Led coaching sessions for 57 coachees, teaching Agile principles and Scrum framework based on the Agile Manifesto and Scrum Guide to nurture advanced servant leadership skills.

Customized programs that cover topics like dysfunction mapping, productive events, sprint goal clarity, prioritizing outcomes over output, and liberating structures, ensuring teams consistently exceed expectations.

The program's success was so evident that it went from being free to participants asking to pay for it due to its value. Teams now set clear Sprint Goals, empower their teams to become self-managing, gain stronger buy-in, and consistently deliver valuable, high-priority work, leading to satisfied customers and successful new team launches.

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Scrum Master Western & Southern Financial Group Cincinnati, Ohio 03/2022 – 05/2023

Championed initiatives as a Scrum Master and provided Agile coaching expertise. Delivered Salesforce-based applications to enhance employee engagement, streamline processes, and improve customer satisfaction. Achieved a 30% increase in marketing accessibility and a 50% boost in sales and profitability through these initiatives.

Led the successful delivery of the Employee Engagement Platform (EEP) and Customer First Platform (CFP), ensuring timely implementation of workstreams focused on Producer Support, Marketing, and Reporting.

Implemented and guided 6 Agile teams in creating TFS dashboards, transforming velocity data into actionable insights for leadership, and enhancing the ability to evaluate customer value.

Consistently helped the teams to resolve impediments using technical expertise, proactively identifying issues before they impeded Sprint Goals.

Implemented effective Agile practices such as Scrum and Kanban, improving team collaboration, empowering teams to become self-managing, and improving transparency, and productivity, resulting in successful product releases and enhanced customer experience.

Proficient in navigating and resolving conflicts within Agile teams, fostering collaboration, enhancing alignment, and driving continuous improvement in high-performing environments.

Successfully coached multiple Scrum teams, individuals on Agile values and principles, empowering them to become self-managed, foster collaboration, and consistently deliver value-driven outcomes.

Provided 1:1 coaching to the Product Owner on backlog management and Sprint Goal creation, improving backlog refinement efficiency and enhancing team focus and alignment with customer expectations.

Facilitated working agreement workshops to establish a safe environment that promotes psychological safety and collaborative decision-making, fostering team alignment and accountability.

Scrum Master CBTS (Contract), Tire Discounters Cincinnati, Ohio 10/2021 – 02/2022

Spearheaded initiatives to improve data cleanliness and migration, resolving critical tire order issues and reducing website discrepancies. My Agile coaching and project management expertise ensured successful project deliveries, significantly enhancing operational efficiency and customer satisfaction. The OMNI-PIM project boosted sales by 50%.

Managed and delivered key projects (OMNI-PIM, FireFly, RFP, BlackHawk BIN Range) on time and within budget, boosting operational efficiency and customer satisfaction.

Facilitated all Scrum events, including sprint reviews, retrospectives, and planning sessions, and empowered teams to become self-managed, enabling the team to deliver high-quality software solutions.

Successfully managed multiple projects, resulting in increased operational efficiency and customer satisfaction.

Collaborated with stakeholders for product backlog refinement and task prioritization, ensuring optimal resource allocation and streamlined project execution.

Coached executive leadership on Agile practices and principles, driving organizational agility, improving cross-functional collaboration, and enhancing customer satisfaction through value-focused delivery.

Scrum Master Collabera (Contract) KROGER BlueAsh, Ohio 03/2021 – 10/2021

Coached compliance, legal, and regulatory teams, reducing compliance approval timelines by 50% and saving $3 million in legal expenses. Managed and optimized workflow for a 16-member DevOps Kanban team, improving efficiency through cumulative flow diagrams and control charts. Consistently helped the team to stay unstuck while achieving the sprint goal. Successfully implemented Agile practices across five work streams, enhancing team performance and delivering high-quality products on time.

Scrum Master & Project Manager Insight Global (Contract) Fifth Third Bank Cincinnati, Ohio 04/2020 – 12/2020

Directed a major migration program, resolving critical tech debt and ensuring smooth transitions of all consumer loan products. Enhanced productivity by overseeing both onshore and offshore Scrum teams. Managed key projects like survey automation and a database upgrade, and helped the team resolve blockers, boosting customer satisfaction and streamlining processes. Completed three high-impact project phases, including supporting governance for a project with 29 applications for process management, before the contract ended.

Successfully facilitated Agile practices as Scrum Master for a real-time payment processing software solution, enabling customers to make instant fund transfers across accounts and payment networks reducing transaction processing time by 85%, and achieving a 25% improvement in team productivity while maintaining 100% compliance with regulatory standards.

Scrum Master & Project Manager Fifth Third Bank Cincinnati, Ohio 08/2013 – 08/2019 Orchestrated parallel strategic initiatives, ensuring efficient resource allocation and optimizing project timelines, resulting in the successful completion of multiple infrastructure upgrades. This included DB2 and SQL server enhancements. Managed a complex FTP cluster migration, helping the team resolve blockers, and coordinating 40+ application teams and 120 stakeholders, leading to over $5M in profitability. Implemented Agile practices, driving improved productivity and on-time delivery for projects like business banking and gift card enhancements, contributing to over $120M in organizational profitability.

Scrum Master KeyBank Cincinnati, Ohio 07/2011 – 08/2013

Drove major strategic changes for the Business Transformation project, enhancing competitiveness and customer experience. Facilitated cross-functional collaboration to ensure project goals were met, resulting in successful execution. Managed the Core Customer Portfolio, overseeing Agile development for critical banking applications, and implementing Scrum practices to promote transparency, teamwork, and timely delivery. Recognized with ‘Applause’ award for dedication, hard work, and quality of deliverables.

Facilitated Agile practices as Scrum Master, ensuring smooth collaboration across cross-functional teams for the development of a real-time fraud detection software, while removing blockers, reducing fraudulent transactions by 40%.

Volunteer Experience:

Brown Bag Program Leader Silicon Valley Project Management (Volunteer) Remote 07/2024 – Present

Facilitated Brown bag events based on Geoff Watts' Scrum Mastery book, guiding enterprise-level teams in Silicon Valley Project Management organization through the RETRAINED approach (Respected, Enabling, Tactful, Resourceful, Alternative, Inspiring, Nurturing, Empathic, Disruptive) to coach Scrum Masters on different techniques to upskill from Good to Great state.

Scrum Master & Developer Silicon Valley Project Management (Volunteer) Remote 09/2023 – 06/2024

Championed the organization's Agile transition while developing web pages, resulting in a 30% increase in customer traffic through a LinkedIn marketing strategy. I facilitated Agile adoption by improving Scrum events and coaching on concepts like dysfunction mapping, liberating structures, evidence-based management, and capacity vs. velocity. My dual role drove technical and process improvements, enhancing team performance and collaboration.

Scrum Master & Product Owner Chingu (Volunteer) Remote 12/2023 – Present Orchestrated the conceptualization, design, and implementation of a task productivity tool while also fulfilling Product Owner responsibilities. I coached teams with limited Agile backgrounds, resulting in a 30% reduction in manual effort and a 20% increase in task completion rates. My guidance on Agile principles and Scrum practices across different time zones led to effective backlog management and seamless Scrum event execution. Additionally, I coached a new Product Owner, enhancing their effectiveness and understanding of Agile methodologies.

Successfully performed dual roles of Scrum Master and Product Owner for two product deliveries, managing the product backlog and making key prioritization decisions. Leveraged creative marketing strategies to help the team maximize product value and ensure alignment with business objectives.

Proficiencies: Scrum, Kanban, Scaled, JIRA, Coaching, Salesforce, CA Agile (Rally), SQL, Visio, XML, Flex Cube, TFS, Smart Sheets

Certifications (see LinkedIn for a complete list of certificates):

ICAgile Coaching * Professional Scrum Master I & II * Professional Scrum with Kanban * Professional Agile Leadership * Professional Agile Leadership – Evidence-based Management * Scaled Professional Scrum * Dysfunction Mapping

Education:

Bachelor of Engineering Pune University India

Honors: (see LinkedIn for a complete list of awards):

‘Spirit of Pin’ for excellence in coordination between the Risk department and LOBs in Fifth Third Bank.

‘Above and Beyond’ for professional excellence during KeyBank engagement.

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