Support Engineer Disaster Recovery

WORK EXPERIENCE

Alfredo Yunes

*******@*****.*** 646-***-**** Jackson Heights, NY

BNP Paribas

Application Production Support (APS)

Dec 2017 - May 2024

New York, NY

Provide global support to internal users and clients on the primebroker.com portal. Assist clients with trade, report, and wire issues using Oracle and MS SQL databases. Utilize CyberArk for secure server access and log analysis for issue resolution. Develop procedures for handling client trade files via SFTP. Participate in disaster recovery failover testing to ensure data integrity. Create custom client accounts with ControlSA for portal access. Utilize Rundeck and Jenkins for application release management. InfoHedge Technologies

Support Engineer

Oct 2015 - Feb 2017

New York, NY

Supported 100+ clients on cloud and local applications, including trading apps. Administered client accounts using Exchange 2013 and PowerShell. Migrated clients to the InfoHedge Cloud Platform, enhancing efficiency. Collaborated with network teams for firewall configurations. Tested and improved Windows 10 images and GPOs.

Jefferies LLC

Branch Support Services Technician

Nov 2008 - Oct 2015

New York, NY

Provided trade floor support for about 260 users (Market Data apps and day-to-day applications) and 350 Investment Bankers and white glove support for VIP users from various business groups/sectors. Assisted the Messaging Team with BAS administration of Blackberry devices and devices on Good for Enterprise MDM and MS Exchange 2013 user and mailbox management.

Coordinated with vendors to assess and implement software updates, ensuring system compatibility and minimizing disruptions to user operations.

Provided support for colleagues in satellite offices and locally in other business groups. Managed user account lifecycle in Active Directory, including onboarding, modifications, and offboarding, to maintain data integrity and security protocols.

Collaborated with IT teams to develop and test disaster recovery plans, ensuring readiness for various scenarios to minimize downtime. Analyzed ticket resolution times and provided feedback to improve support processes and user satisfaction. Deutsche Bank

Junior UNIX Administrator

Sep 2007 - Feb 2008

New York, NY

Applied program and system updates on various systems. Helped ensure accessibility and continuous operation of mission-critical production systems Ran tests and used specialized tools to detect failures (Fixed Tivoli Endpoint issues). Worked on compatibility issues with Samba/CIFS.

Deutsche Bank/IBM

Technical Support Specialist III

Oct 2003 - Aug 2007

New York, NY

Tier III Wintel Support for over five thousand users. Dealt with complex application issues in different Hub Sites throughout the US. Troubleshooting and maintenance of all third-party and proprietary bank applications (over four thousand). Aggressive testing of scripts and bank-packaged software. EDUCATION

SKILLS & INTERESTS

Jersey City State University

Major in Computer Science

Sep 1998

Jersey City, NJ

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Technical Support Customer Service System Administration Application Troubleshooting Disaster Recovery Planning Automation Scripting Networking Computer Maintenance IT Service Management CyberArk Oracle MS SQL Exchange 2013 Windows & Linux Systems

Interests: ; ; ; ;

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Computer Hardware and Software Volleyball and Baseball Science Fiction Movies NY Mets and NJ Devils Reading for Education (IT) Role-playing Games Pickleball Artificial Intelligence Astrology Personal Development

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