IT Professional: Data Analyst, Business Analyst, Security Analyst.

~ Experienced IT professional who has worked as a Developer, Business Analyst, Data Analyst and Scrum Master~

Qualifications Profile

Seasoned IT professional with 30 years of diverse experience across various facets of information technology. Proven expertise in incident management, problem management, and IT service management methodologies, including ITIL. Extensive background in both Operations and Development, with a strong track record of delivering high-impact solutions and services. Skilled in fostering collaboration and driving process improvements within Agile environments, having thrived in roles such as Application Developer, Operations Analyst, Business Analyst, and Scrum Master. Adept at leveraging Agile frameworks to enhance team productivity, ensure seamless project delivery, and align technical solutions with business objectives.

Skills

●CompTIA A+, Network+ Security+ and Data+ certifications.

●ISC2 Certified in Cybersecurity. Currently working towards CISSP.

●AWS Cloud Practitioner. Currently working towards AWS AI Practitioner

●Skilled in VLANs, ACSs, static routing, subnetting, VPN, DHCP, SQL Python, Wireshark, Cisco Packet Tracer, Splunk, CLI, SIEM, Snort, and Group Policy

Professional Experience

General Motors Corporation: 2010 to 2023

Scrum Master – Infrastructure Optimization Team (November 2018 - May 2023) Major Achievements: Led a team of sixteen people that kept OnStar servers updated with latest software, code, and patches.

●Defined project scope, communication plans, and execution plans.

●Created and presented reporting to senior management for current projects.

●Planned and documented Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity.

●Coached teams in Agile practices and provided the necessary training to create a positive mindset towards Agile methodologies.

●Earned multiple Agile certifications – Agilist, Teams, DevOps and Scrum Master.

Global Release / Deployment Manager – OnStar (October 2011 -November 2018) Major Achievements: Deployed and release code and system maintenance patches to servers that support OnStar. This included communication plans, rollback strategies and accompanying documentation.

●Wrote strategic business plans outlining the need for departmental information technology resources.

●Communicated regularly with customers concerning data exchange and technology integration.

●Performed code deployment for multiple applications and environments.

Operations Analyst (October 2010 – October 2011) Major Achievements: Supported teams, process improvement, change approval for all sub-applications and metrics.

●Create weekly incident metrics for management to determine process improvements and determine trending.

●Create and present monthly metric slide shows to the OnStar IT senior management review meeting.

●Review and approve all proposed production changes in the form of Red Team Reviews.

Hewlett-Packard: 2004 to 2010

Infrastructure Specialist – Global Incident/Problem Management (2004 – 2010) Major Achievements: Supported over 6,000 servers that hosted client/server and web-based applications for OnStar, GMAC and GM’s Remote applications. Responsibilities included: identifying server incidents, coordinating support teams, issuing resolution and management status updates.

●Team leader for OnStar change management process which reduced the amount of time for a change in the OnStar environment from 36 hours to 12 hours.

●Monitored server and application response times to ensure hardware and operating systems were performing to contractual requirements.

●Reviewed and approved all new server implementations for OnStar, GMAC and remote servers which ensured servers were documented properly and were operationally sound before going live for customer. Provided customers with a 96% success rate of project implementations.

Electronic Data Systems: 1988 to 2004

Information Specialist – Vehicle Sales Portal (March 1995 – June 2004) Major Achievements: Designed and implemented an interface between a large DB2 database and an Oracle midrange database used by all GM dealers and employees to authenticate themselves to use web applications.

●Designed and implemented the upgrade from a security registry to a Light-weight Directory Access Protocol directory (LDAP) resulting in faster login speed.

●Supported LDAP design to integrate business role-based security which resulted in a 98% accuracy for user security.

●Managed support team for VSP, arranged 24/7 schedule, met GM’s contractual requirements, and scheduled changes and software upgrades, resulting in a 99.947% up-time standard.

Systems Engineer - Vehicle Order Management - Security (January 1994 – October 2006) Major Achievements: Developed and supported the security module which authenticated all users for VOM suite of applications. Responsibilities included: ramping up new applications, ramping down retired applications, and staffing new projects and customer interaction.

●Served as Technical Team Leader, responsible for evaluating, estimating and managing coding work which resulted in a 99.999% up time.

●Interfaced heavily with all VOM application teams to establish a “one-application-fits-all” security module resulting in a more efficient interface for applications to use.

●Interfaced with external groups to create batch process for ID requests and audit reports resulting in GM customer passing all annual security audits.

Education

Northern Michigan University, Marquette MI

Bachelor of Science, Computer Science 1987

University of Michigan, Ann Arbor, MI

Certificate, Cybersecurity 2024

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