Jennifer Shockley
Medical Billing/Collections Specialist {Manager}
Nesconset, NY 11767
********@*****.***
Medical Billing Work History
Family Medical Leave - February 2021 - September 2024
Medical Billing Specialist/ Collections
Spinecare Long Island - Plainview, NY
January 2020 - April 2020 ( Covid lay off had started and ran through until January 2, 2021)
All aspects of billing and collections. Commercial Insurance, BCBS, Medicare, Workers Comp and No Fault.
Contacted patients via phone and mail for outstanding copayments that were due
Medical Billing Specialist/Collections
Platinum Medical Group - Miller Place, NY. July 2017 to April 2018
All aspects of billing and collections. Checked eligibility, copays, commercial insurance, Workers Comp and No Fault.
Contacted patients via phone and mail for outstanding copayments that were due
Medical Billing Specialist/Collections
Nguyen Plastic Surgeon - Stony Brook, NY
November 2016 – July 2018
Oversee all billing and patient billing. Post insurance and patient payments. Verify patient benefits. Handle all incoming and outgoing insurance and patient calls.
Contacted patients to collect insurance payments that were sent directly to them as well as outstanding copayments that were owed.
Covered front desk reception when needed
Medical Billing Specialist/Collections
L.I. Comprehensive Medical Care April 2015 - December 2015
Entered daily office visits, check eligibility, copays, commercial insurance, Workers Comp / No Fault.
Verified all electronic billing was accepted by the clearinghouse with no errors.
Revenue Cycle Billing Manager
Porteck Corporation November 2012 to May 2013
Review billing and billing follow up projects before sent to carriers
Prepared weekly collections and billing reports for upper management and clients to review during weekly client meetings.
Financial Medical Systems
Medical Billing/Collections Manager
September 1992 to July 2012
Inpatient and Outpatient facility. Prepared and filed all physicians billing, handled A/R, collections and follow-up first Medical Biller and then as Medical Billing Manager. Handled all commercial insurance, Medicare, Medicaid, Workers Comp / No fault.
Collections Experience
Working in the healthcare industry of medical billing and collections it is a guarantee I knew I would be faced with a multitude of different personalities and cooperative and disgruntled people. Fortunately for me and my personality I am an understanding and empathetic person to do my utmost best to have a person fully understand why they are being billed. Why am I contacting them and looking to collect outstanding monies that are owed. Yes I have dealt with my fair share of irate angry, very abusive people. I remain calm, I do my best to get the person to refocus and remain calm as well and start conversation over freshly. I will mail or email any documentation they feel they want to review before making any additional payments to elevate any further anger on their end. But I also am fully aware of my task at hand which is TO COLLECT MONEY OWED. I will not hesitate to remind a person of laws, rules and regulations they initially bound themselves to at time of service/purchase they are fully responsible for and if their account needs to be charged off for further legal collections then I will do as such.
I feel praising people in the end for making their payment and resolving their outstanding debt is very important. The person will then, hopefully, feel glad issues have been resolved with a professional that made an unhappy situation a great situation all around and will look to do business again one day knowing there's a great person they'll look to call upon and deal with in the future if this matter should arise.
Accomplishments
I started at my prior employer with no medical billing background and I have learned and accomplished so much in the 31 years of my employment. I pride myself in my detail oriented work and my thoroughness and my ability to locate problem trends and resolve
them and to maintain great client relationships. I feel I am a great team player and a quick learner. I have worked on many hospital
systems and mastered them all. I find myself to be a great manager to my staff and always tend to their needs and questions immediately so nothing goes to the wayside. I encourage my staff to ask as many questions as necessary and to request additional or retraining on billing issues as often as needed. Workers Compensation and No Fault billing is my specialty, but I am able to handle all carriers to bill. I do not object to bringing home work to keep myself from getting overwhelmed or inundated and to stay on top of all my job responsibilities.
I thoroughly love working in the Medical Billing field and I always welcome learning more about the industry and new specialties. I am the type of worker that can multitask, stay focused and works very well within a team setting and/or independently. I feel I am a great team player, asset and addition for any Medical Billing company or Private Practice or a Collection Agency. My length of employment at my prior employer of 20 reflects my commitment and loyalty. Unfortunately they had gone out of business.
From working at other companies learning other specialties it has greatly broadened my medical billing skills and knowledge, which I immensely welcome. I have now been in the Medical Billing field for 31 years and I could not ever imagine having a career in any other industry. I enjoy it that much.
References
1.Eunice Abrams - Former Vice President of Financial Medical Systems. My direct Manager
Cell Phone #: 516-***-****
Eunice Abram - Having worked with Jennifer for more than 20 years, she is a competent, dedicated employee. She was a Manager directly in charge of many billers working on over 8 Hopitals Inpatient and Outpatient Billing along with 3 Physical/Occupational Sites and 1 Clinics which all included various types of accounts. She managed them well and was an asset to the company and our longest employed employee before the company abruptly had to close.
2.Kelly McGinnis - Director of Revenue Cycle Management - Healthcare Alliance of Hudson Valley. Former client.
Cell Phone #: 843-***-****
Kelly McGinnis - I had the pleasure of working with Jennifer several years ago. She was my chief contact with the company who completed our Medical Billings, Revenue Cycle Management and Collections for Workers Compensation and No- Fault for a 3 hospital system.
Jennifer did a great job for us and kept me abreast of all collections. Her attention to detail reduced our outstanding receivables.
3.Emily B. Hall - Prior Medical Biller under Jennifer Shockley's Management - Jennifer is an amazing worker. She is great to work for and especially helpful.
I would recommend her and I would hire her to work with and for me. She is very reliable and extremely dependable and an excellent, Manager who works with her team and doesn't micromanage.
Emily Hill