Regional Manager Customer Service

Stephen Todd Huff

● Regional Manager ●

614-***-**** ********@*****.*** Hilliard, Ohio LTodd Huff LinkedIn

PROFESSIONAL SUMMARY

Driven Regional Manager with over 30 years of experience in management as well as business acumen. Proven record of continuous process improvement, team leadership and financial responsibility. Excellent written and verbal communication skills and the ability to stay calm during high stress situations.

AREAS OF EXPERTISE

PROFESSIONAL SKILLS

People Management Business Acumen Process Improvement Leadership Project Management Communication Vendor Negotiations Six Sigma Lean Management

TECHNICAL SKILLS

Kronos Workforce Workday Microsoft 365 LaborWorx QuickBase

PROFESSIONAL EXPERIENCE

Practice Manager, Central Ohio Primary Care Columbus, Ohio 11/2022 – 07/2023

Manager for a Physician owned office that included 6 physicians and a total of 12 other staff.

Maintained an orderly, efficient and well-run office.

Assessed office operations and recommended changes in office workflow, policies and procedures, programs, products and services.

Staff recruitment, orientation, and training.

Facilitated employee performance evaluations, recommends merit increases, promotions and disciplinary actions

Responsible for maintaining office budget including salary and supplies.

Regional Manager, Mount Carmel Health Columbus, Ohio 11/2003 – 08/2022

Manager of the Language Access Services, which serviced all Mount Carmel facilities throughout Central Ohio.

Supervised a total of 42 employees remotely throughout the healthcare system, including hospitals and physician offices.

Ensure compliance with all state and federal regulations regarding language access and translation services.

Responsible for budget reconciliation, including collection of any billable services.

Established departmental policies and procedures

Assisted hospital administration in investigating and rectifying patient complaints.

EDUCATION

The Ohio State University - Columbus, Ohio

Journalism & Business Management

Franklin University - Columbus, Ohio

Business Administration

Columbus State - Columbus, Ohio

Studies in Business Finance

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