United States Customer Service

Brandi Love

Peoria, AZ United States of America *5381 602-***-**** ************@*****.*** http://linkedin.com/in/brandi-love- 2bb406219

Summary

I am a Self-Motivated and a self-started. I am excited to learn new things. I am Analytical and result driven. I am comfortable working independently and in a team environment. I am successful at utilizing professional communication and customer service skills.

Education

Thunderbird High School Peoria, Az, United States of America Diploma in General May 2000

Skills

• Creative

• Reliable and Trustworthy

• Time Management

• Multitasking

• Team Building

• Problem Solving

• Organization Skills

• Leadership

• 35-45 wpm

Job Experience

Customer Associate, Instacart Nov 2022 - Present

Peoria, Az, United States of America

Delivers friendly and customer-centric support throughout the shopping, purchasing, and delivery process. Achieves deadlines and quality objectives for accuracy and timeliness consistently. Collaborates with customers to fulfill order specifications and exceed service expectations.

• Communicating with customers: Using the app or text messages to communicate with customers about orders, including substitutions and refunds.

• Working within time constraints: Completing multiple shopping tasks within predetermined time windows.

• Shop & Organize customers' orders. • Problem solving customers' orders or missing items.

• Processing orders: Processing orders through the store's checkout registers and terminals. Customer Associate, Amazon Flex Jan 2021 - Present Phoenix, Az, United States of America

Amazon Delivery Driver is responsible for Delivering parcels with safe transport measures, Ensuring packages are marked with proper addresses and tracking information,

• Efficiently sorted and loaded packages into delivery vehicles, ensuring accurate routing and adherence to safety protocols.

• Following assigned routes and schedules to deliver packages to customers within designated time frames.

• Demonstrated exceptional customer service skills, providing friendly and professional interactions with customers during deliveries, addressing inquiries, and resolving any concerns.

• Utilized GPS navigation systems and route optimization tools to plan and optimize delivery routes, ensuring efficient and timely deliveries.

• Collaborated with dispatchers and team members to coordinate and streamline delivery operations, maintaining effective communication and ensuring smooth workflow.

• Effectively managed and organized delivery paperwork, including delivery logs, manifests, and customer signatures, ensuring accurate documentation and record-keeping. House Manager/ Behavioral Health Tech, Sunshine Residential Homes

May 2011 - Jan 2021

Phoenix, Az, United States of America

• Document behavioral incidents through Incident Reports to keep accurate records.

• Developed and deepened relationships with fellow staff members to enhance team collaboration.

• Follow standard admissions procedures and documentation requirements for client intake files.

• Educated clients on important life skills. Assist with client activities, support groups and field trips.

• Completed client monthly reports and annual service plans for Clients and submit them to management for evaluation.

• Maintain Quality Assurance (QA) for the entire physical property also maintaining Quality Assurance for all 10 client's files as well as House files.

• Maintaining Staff Payroll through Paylocity is up to date and accurate.

• Complete Petty Cash logs weekly using Excel.

• Conduct and or Participate in Child and Family Team meetings (CFT). As well as clients medication review.

• Schedule all 10 client’s medical needs, with Doctors and Therapist.

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