Software Testing Manual and Automation

***********@*****.*** +1-240-***-****

Profile Summary

Performance driven professional with an analytical bent of mind offering a proven history of success by supervising, planning & managing multifaceted projects & complex dependencies; chronicled success with 18 years of extensive experience in Software Testing (Automation & Manual), Quality Management & Incident Management of Client Server, Web Based and Mobile Applications across multiple domains such as Petroleum, Energy Utilities, Real Estate, Valuation Property Solutions, Retail, Logistics and Healthcare

Proficient in establishing & enforcing standard test processes and deliverables (including defect management & quality metric reporting) within the specific process to streamline testing and support encompassing:

oDevOps & Agile Testing Practices

oAutomation (Selenium Web Driver, HP Quick Test Professional (UFT) and HP Load Runner)

oFunctional, ITAS (W3C Accessibility Standards), GUI, Server Side, System, Integration, White Box & Black Box, Regression, Localization, Multi Operating System, End to End, Device Testing, Database Testing

oAPI Testing using tools like SOAP UI, Postman & so on

Resourceful in Software Test Lifecycle including Test Strategy Definition, Test Plan Creation, Test Design, Test Estimation, Test Execution, Test Data Creation & Validation, Creating Test Environment (using VMware), Data Analysis, Review and Defect Reporting; technical expertise in reviewing feature requirements, user cases, test design, integration, performance, functional, stability and developing use cases

Extensive intelligence in ITIL & ITSM foundation framework which includes Service Delivery functions such as Incident Management, Problem Management, Change Management, Configuration Management & Asset Management; expertise in managing high-severity incidents to ensure service availability with minimal delay and impact towards ensuring smooth operations of various environments; proficiency in managing issues that could impact end-to-end delivery operations, performing root-cause analysis for remedying technical difficulties and providing leadership/direction

Practical experience of working on Test Management tool along with tracking defects & reporting bugs and preparing Requirement Traceability Matrix; hands-on experience in working on Agile & Scrum methodologies

Expertise in implementing quality standards through participating in the initial software development stages; reviewing the code, validated & enhanced the existing QA plan and strategy by designing detailed & accurate software testing plans including resource requirements, schedule assumptions, and scope based on inputs from cross-functional departments

Proven capabilities in facilitating Scrum ceremonies entailing daily stand-ups, release planning, sprint planning, sprint reviews, retrospectives, Scrum of Scrum, backlog grooming sessions, using JIRA, creating tasks/bugs, managing the Scrum board and generating sprint reports; effectively removed impediments to ensure continuous process improvements by effectively ensuring strategy deployment, cost optimization & business excellence

Core Competencies

Software Testing (Manual & Automation) Lifecycle

Business Analysis

Agile/Scrum, SAFe Methodologies

IPC (Incident Problem & Change Management)/ SLA Management

Quality Assurance & Control

Bug Lifecycle Management

DevOps (GIT, JENKINS, CI/CD)

Strategic Planning & Implementation

Testing Strategy Documentation/ Test Framework Development

Client Relationship Management

Team Management & Leadership

Career Timeline

Technical Skills

NVDA, JAWS Tools and WCAG Contrast Checker Tools.

Optiva Tool (Infor Owned) and Service Now Incident Management Tool

Testing of the following:

oAKAMAI Cache Headers, CDN Components & PM Configurations

oMobile Smart Web, Tablet and Apps (Android and IOS)

Defect Tracking Tools: Azure Dev Ops, JIRA, Micro Focus ALM and On-Time

Automation tools-Selenium Web Driver and UFT.

Descriptive Programming and VB Scripting

SQL Queries for Database Validations

Operating Systems: Windows 7, 10

Languages: C, C++

Databases: My SQL, Oracle 10G

Certifications

Work Experience

Mar’11 to Present: IBM India

As Senior Software Engineer

Growth Path & Deputations:

Feb’10 to Mar’11: CoreLogic (Formerly known as First Indian Corporation India Pvt. Ltd.)

(through Bhilwara InfoTech, Bengaluru)

As Software Engineer

Nov’05 to Oct’09: Mphasis (An HP Company, Bengaluru)

As Software Engineer

Projects Worked/Managed

Client: ROYAL DUTCH SHELL Period: Oct’22 to Present

Project Title: Shell Treasury E-Banking-FIS Quantum Application.

Technologies Used:

Environment: Java, XML, Database: SQL Server 2022; Testing Tool: Azure Dev Ops. ITAS- NVDA, JAWS, WCAG Contrast Checking tools.

Client: ROYAL DUTCH SHELL Period: Oct’23 to Present

Project Title: CyberArk-EPM-Endpoint Privilege Management

Technologies Used:

Environment: Dotnet, XML; Database: SQL Server 2022; Testing Tool: Selenium, Azure Dev Ops, ITAS- NVDA, JAWS, WCAG Contrast Checking tools.

Client: ROYAL DUTCH SHELL Period: Oct’22 to Oct’23

Project Title: DS Mobility-Device Connect

Technologies Used:

Environment: MDM, XML. Testing Tool: Azure Dev Ops.

Client: Reckitt Period: Apr’19 to Sep’22

Project Title: PLM-Optiva Application

Technologies Used:

Environment: Dotnet, XML, MuleSoft, JDE, SAP; Database: SQL Server 2019; Testing Tool: Micro Focus ALM 3.1, WorkSoft.

Client: H&M Period: Feb’15 to Mar’19

Project Title: Shopping Bag Reminder

Technologies Used: Java, XML, Team city, Nolio, Service Now; Database: Oracle 10G; Testing Tool: Selenium, Jira, Quality Center 9.0

Client: H&M Period: Feb’15 to Mar’19

Project Title: HM.COM-Entrance Application

Technologies Used: Java, XML, AKAMAI, Team city, Nolio, Service Now; Database: Oracle 10G; Testing Tool: Selenium, Quality Center 9.0

Client: Prime Therapeutics Period: Nov’13 to Feb’15

Project Title: RX Claim Application

Technologies Used: Mainframe, SQL 2005; Testing Tools: HP QTP 11.0, Quality Center 9.0, Ontime

Client: Express Scripts Period: Mar’11 to Oct’13

Project Title: B2C Web Application

Technologies Used: Dotnet, XML, MS SQL 2005; Database: Oracle 10G; Testing Tool: HP QTP 10.0, Quality Center 9.0

Client: Core Logic (Formerly First Indian Corporation India Pvt. Ltd.) Period: Feb’10 to Feb’11

Project Title: E-Appraise IT-Talon

Technologies Used:

Environment: Dotnet, XML,MS SQL 2005; Database: Oracle 10G; Testing Tool: HP QTP 10.0, Quality Center 9.0

Client: FedEx, USA Period: Jul’06 to Oct’09

Project Title: Power ship - FEDEX-RTC-WAPI Application

Technologies Used:

Environment: XML, JavaScript, MS SQL 2005; Database: Oracle 10G; Testing Tool: HP QTP 9.5, Quality Center 9.0

Client: FedEx, USA Period: Nov’05 to Jun’06

Project Title: Power ship - FedEx.com Applications

Technologies Used:

Environment: XML, Java, MS SQL 2005, Windows XP; Testing Tool: Quality Center 9.0, Mercury QTP 9.0, Internet Explorer 6.0

Roles Across The Career

Participating in test case/plan preparation, test design & execution and review of results; gathering and analyzing data in support of use cases, writing test plans and scripts for tracking defects & fixes.

ITAS Testing using NVDA, JAWS, WCAG Contrast Checking tools.

Identifying and Automating Manual Test cases using Selenium WebDriver, UFT Tools.

Executing IT Projects based on IT Software Testing, encompassing planning, design and compliance with IT quality standards

Spearheading, leading & mentoring a Software Testing Team for delivering assistance on all phases of application development and testing; ensuring that information systems, products, and services met or exceeded organization/ industry quality standards and end-user requirements

Following up with clients and getting artefacts sign-off; holding timely reviews of all artefacts to be delivered to the customer; complying with SLA terms for meeting offshore deliverables, sustaining healthy relations with the clients

Conducting audits of product requirements, specifications, designs, code and test plans related to the SDLC

Working on onsite assignments for release planning; effectively engaged in product backlog meetings, product reviews and taking further course of action

Spearheading several operations including KPIs, OLAs & SLAs Management (Service Level Agreement), Volumes Management, Team Utilization, CSAT (Customer Satisfaction), Resolve & Closure Rate, RCAs (Root Cause Analysis), Head Count & Forecasting

Directing all critical/major incidents & service requests; supervising critical incidents from inception to closure within SLA; managing & coordinating with multi-functional teams to expedite the technical recovery process after major incidents

Performing impact analysis to determine the severity of an incident; generating incident report on major incidents for upper management review

Managing risks and planning for contingencies to ensure minimal effect on deliverables

Formulating test summary reports, proposals, estimations, ROI, audit related docs, metrics, resource management

Identifying & analyzing the defects, questionable functions, errors, program functionality, outputs, online screens, & so on using Defect Tracking Tool

Evaluating formal test results in order to discover and report any defects, bugs, errors, configuration issues and interoperability flaws; suggesting recommendations for improvement of applications to the development team

Conducting systems analysis sessions for understanding client business processes as per management standards

Meeting deadlines without compromising quality norms; conducting testing management and test automation

Recording software defects and providing technical descriptions and evidence, reviewing technical & functional design specifications for ensuring understanding of individual deliverables

Education

B.E. (Electrical & Electronics Engineering) from Madurai Kamaraj University, Madurai in 2001

Personal Details

Date of Birth: 29th October 1979 Languages Known: English, Hindi, Telugu, Urdu, Kannada, Tamil, Swedish, Turkish

Address: H.No.-14,1st Main Road B K Nagar, Yeshwantpur, Bengaluru- 560022

ABDUL K V MOHAMMAD

IT professional with chronicled success in conceiving & implementing effective ideas / strategies that can add value to organization through rich experience & innovation excellence; notable success in spearheading all aspects of Software Testing Lifecycle and Incident Management; targeting to express potential in challenging roles with an esteemed organization

Jan’25 to Present

Marc Consulting LLC.

Mar’11 to Jan’25

IBM India

SSM Certified

CSM Certified

2005: Associate Software Engineer.

2008: Software Engineer.

2011: Senior Software Engineer.

Contact this candidate