Customer Service North Carolina
Resume:
VANESSA NESBITT
*** *. ********** ******, *****, NORTH CAROLINA 28782 *****************@*****.***
OBJECTIVE: Seeking a position which would enable me to utilize my computer, customer service, organizational and communication skills while displaying initiative and assuming responsibility with an opportunity for advancement.
EMPLOYMENT
Outreach Specialist/NC Medicaid Enrollment Broker
MMC Group/Maximus
2021-Present
Assist beneficiaries to make informed choices about plans.
Distribute, collect, and process enrollment materials.
Educate populations eligible to enroll and right to disenroll.
Remain unbiased during enrollment of beneficiaries.
Provide outreach tools such as presentations to educate.
Director Asst./File Clerk
Reliant Rehab/Tryon Estates
2018-2021
●Schedule resident appointments and input therapist schedule.
●Assembles charts and answers phones.
●File all orders for medical, independent, and assisted residents.
●Prepare part B Medicare monthly billing.
Asst. Mgr./Concierge/Guest Services
Bright's Creek Golf Club, Columbus, N.C.
2016-2017
●Greeted customers, perform registration and checkout procedures.
●Sent confirmation and follow-up calls to ensure customer satisfaction.
●Facilitated guest departures, provided statements, and collected payment.
●Balanced daily revenue, handled complaints, emergencies and assisted with scheduling.
Head Ward Secretary
St. Luke’s Hospital, Columbus, N.C.
2013-2017
●Managed Medical Surgery, ICU and Orthopedic Nursing Stations.
●Assisted in the interview process and trained all new hires.
●Assisted by entering laboratory, radiology, cardiology, dietary, consults and transfer orders into the Hospital system.
●Instrumental in orchestrating FL2 to be put online for increased efficiency and to minimize error.
●Perform clerical and communication functions for the optimal operation
of the nursing unit. Greeted and assisted those entering the unit.
●Assembled charts for new admissions; filed medical records; answered phone.
●Coordinate appointments for patients at discharge; maintained unit inventory.
EDUCATION
Certified Electronic Medical Records 2018
AB Tech/Goodwill Industries Asheville, NC
Medical Office Administration-AS Degree 2009-10
Isothermal Community College Spindale, NC
Broker’s License
2006
Cumbie School of Real Estate
Hendersonville, N.C.
Business Administration-AS Degree
1991-96
Isothermal Community College
Spindale, N.C.
Skills Summary
Medisoft General Office Skills
Customer Service
Accounting/Bookkeeping
PowerPoint
Front-Office Operations
Switchboard
Microsoft Word
Excel
Microsoft Access
Medical Terminology
10-Key
Microsoft Office QuickBooks
Coding and Billing Night Auditor
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