Customer Service Team Members
Resume:
Kendall Washington
Fredericksburg, VA 22408
*******************@*****.***.***
Daytime Phone: 540-***-****
PROFESSIONAL EXPERIENCE
CVS Pharmacy - Shift Supervisor Trainee
Fredericksburg, VA
November 2023 to October 2024
Trained for the role of shift supervisor.
Supported store management in achieving service and quality standards in daily operations.
Oversaw inventory management and maintained accurate records.
Addressed and resolved customer inquiries and concerns.
Implemented security, safety, and loss prevention strategies during shifts.
Inspired team members to complete tasks and excel in their performance.
Facilitated effective communication between store management and team members.
Oversaw the store crew by assigning tasks, providing direction, and monitoring all activities.
Fostered the CVS customer service culture by greeting customers, offering assistance, and expressing gratitude.
Addressed customer relations issues in line with company policy while promoting a positive shopping experience for all CVS customers.
Ensured customer/patient confidentiality.
Applied strong logical reasoning, analytical abilities, and computer proficiency.
Planet Fitness- Customer Service Representative
Fredericksburg, VA
February 2023 to November 2023
Promoted the Planet Fitness customer service culture by welcoming customers, providing assistance, and showing appreciation.
Processed check-ins for members and guests using a computer system.
Responded to phone inquiries and assist callers with various questions.
Processed payments for membership fees, services, and products.
Assisted in maintaining the neatness and cleanliness of the facility.
Conducted facility tours for prospective members.
Amazon Warehouse- Warehouse Associate
Stafford, VA
August 2022 to February 2023
Procured and organized inventory
Processed incoming orders and fulfilled them by packing and shipping the items.
Utilized scanners to read bar codes for shipments.
Reviewed prompts on screens and followed instructions for various tasks.
Provided troubleshooting assistance for any issues that arose.
Conducted quality control on products prior to dispatch, ensuring compliance with quality standards.
Buffalo Wild Wings- Waitress
Fredericksburg, VA
December 2021 to June 2022
Answered incoming phone and took orders from customers.
Received and dispatched takeout orders for walk-in customers
Processed customer payments for the purchase of food items.
Delivered food to customers once it was ready.
Walmart- Cashier
Fredericksburg, VA
August 2020 to May 2021
Scanned merchandise with the point-of-sale system to ensure accurate purchase totals.
Accepted cash and credit card payments, issued receipts, and provided change.
Bagged customer’s purchases.
Answered customer questions.
Restocked merchandise when inventory was low or out of stock.
EDUCATION
Chancellor High School
Fredericksburg, VA 22408
Graduated: May 2022
Intro to Medical Spotsylvania Career and Technical Center
Fredericksburg, VA 22408
SKILLS
Active listening and communication
Time management and prioritization
Strong organizational skills
Microsoft Office Suite such as: Microsoft 365 Outlook, Word, Excel, Power Point, Adobe Pro/Acrobat, Access, Microsoft Teams and Zoom
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