Human Resources Talent Acquisition
Resume:
ATTY. ELTON JOHN SORONGON SORILLA
*** **** ******* **., *** ZANIGA, MANDALUYONG
*************@*****.***.**
OBJECTIVE
To be part of a Company as Head of Human Resources / Talent Acquisition / Training / Learning and Organizational Development / Culture and Organizational Transformation / Legal and Compliance where excellent analytical, technical, and decision-making skills can improve efficiency and enhance company’s profitability. AWARDS / CITATIONS
50 MOST INNOVATIVE HR-TECH LEADERS AWARDEE February 14, 2017 25th World HRD Congress
Taj Lands End, Mumbai, India
MANAGEMENT EMPLOYEE OF THE YEAR FOR 2016 December 18, 2016 Assurant BPO Solutions Year-End Awards
Shanri-la, Makati, Philippines
EDUCATION/ POST GRADUATE COURSES
Bachelor of Laws 2018 – 2023
San Sebastian Recoletos College of Law
Mendiola, Manila
Diploma Program in Human Capital Management Jan 2011 – Feb 2011 Certificate in Performance Management
De La Salle-College of St. Benilde
School of Professional and Continuing Education (SPaCE) Taft Avenue, Manila
Bachelor of Science in Agriculture 1998 – 2005
Major in Research and Extension
-Recipient, DOST Scholarship Grant (1998-2000)
-Recipient, Iloilo Society of America (ISA) Scholarship Grant University of the Philippines
Los Baños, Laguna
CERTIFICATIONS
2024 Philippine Bar Examination Passer
Roll of Attorney No: 93018
Supreme Court of the Philippines
Manila
LEAN Awareness Training August 2012
EXL Philippines, Pasay City, Philippines
Cost Management October 2012
EXL Philippines, Pasay City, Philippines
Legal Learning Workshop on Due Process Standards February 2009 VXI Global, Makati, Philippines
Seven Habits of Personal Effectiveness (Steven Covey) January 2009 Speaker: Morela Ohaebuka
VXI Global, Makati, Philippines
Change Management January 2009
Speaker: Morela Ohaebuka
VXI Global, Makati, Philippines
Adult Learning Principles December 2008
Speaker: Claudine Pineda
VXI Global, Makati, Philippines
Grammar for Electronic Messaging (GEM) Certification October 2008 Facilitator: Kathryn Fernandez
Teletech, Cainta, Rizal
EXPERIENCE
Director
Human Capital Management and Talent Acquisition
Assurant BPO Solutions, Makati City Aug 2015-Present Recruitment
-Oversees all Recruitment activities of Managed Services Delivery for across three sites
(Makati, Ortigas, and Pasay-MOA) and four different verticals (Healthcare, Pharmaceutical, Financial, and Business Intelligence).
-Manages 12 recruitment personnel (1 Recruitment Manager, 3 Recruitment Supervisors, 6 Recruitment Specialists, 2 Onboarding Specialists) and 11 training personnel (2 Training Managers, 9 Training Specialists).
a. Sourcing
- maintaining Company’s job portal accounts, advertisements and contracts.
- liaising with different headhunters in fulfilling highly specialized job positions.
- plans and oversees hiring budget (Overhead Costs, Compa Ratio, Burden Rate) of all hiring requirements.
- deliberates with Regional and Global HR Leads on the hiring process and hiring needs (costings, justifications, etc.).
b. Interview
-oversees all interview process from initial to final interview by operations
-developed interview scorecards and standards for different business units
-calibrates with SBU Heads and Global/Regional Heads on hiring requirement standards.
c. Employment Offer and On Boarding
-oversees all employment offers of the company
-maintains and develops employment offer and benefits depending on the needs of the Business Unit or of the company.
-manages the onboarding processes. This includes creation of corporate presentations, training itineraries, and meet-and-greet sessions. Training and Organizational Development
-Oversees all end-to-end Training initiatives across three sites – Makati, Ortigas and Pasay- MOA.
-Manages 12 recruitment personnel (1 Recruitment Manager, 3 Recruitment Supervisors, 6 Recruitment Specialists, 2 Onboarding Specialists) and 11 training personnel (2 Training Managers, 9 Training Specialists).
a. Learning Development
-certifies pre-process trainers.
-develops and rolls out training modules and curriculum b. Developmental Trainings
-manages all in-house and outsourced training programs for front-line employees up to management.
-oversees all training bonds and agreements of employees.
-develop and implement Training Needs Analysis which serves as spring board of all training curriculum of business units and sites. c. Competency Mapping
-constantly review Job Descriptions of all employees and ensure alignment with job requirements and client specifications.
-develop competency-based training interventions to arrest gaps in performance across all employees.
d. Developmental Trainings
-manages all in-house and outsourced training programs for front-line employees up to management.
-recommend to clients and execute specific learning action plans to mediate gap in employee performance.
Human Resources
-Oversees all HR BP and corporate HR activities and processes of Managed Services Delivery for across three sites (Makati, Ortigas, and Pasay-MOA) and four different verticals
(Healthcare, Pharmaceutical, Financial, and Business Intelligence). a. Labor Relations
-supervises HR Managers and specialists in administering Admin Hearings, Labor Cases, labor disputes, issuing NODs and NTEs to employees. b. Employee Engagement
-supervises HR Managers and specialists in planning, executing, evaluating monthly, annual and seasonal engagement activities. This includes but not limited to: budget planning, oculars, logistics, etc. c. Corporate HR
-supervises HR Managers and specialists in performing HR admin tasks in the issuance of Certificates of Employments, government forms, etc.
-oversees work permits, visas and documents of expatriate employees. Manager
Human Resources, Training and Recruitment
Johnson Controls Global Shared Services Delivery, Makati City Mar 2014 - Aug 2015 Talent Acquisition (Recruitment)
-Oversees all Recruitment activities of Global Shared Services Delivery for Manila, Bratislava, and Dalian Sites.
a. Sourcing
- maintaining Company’s job portal accounts, advertisements and contracts.
- liaising with different headhunters in fulfilling highly specialized job positions.
- plans and oversees hiring budget (Overhead Costs, Compa Ratio, Burden Rate) of all hiring requirements.
- deliberates with Regional and Global HR Leads on the hiring process and hiring needs (costings, justifications, etc.)
d. Interview
-oversees all interview process from initial to final interview by operations
-developed interview scorecards and standards for different business units
-calibrates with SBU Heads and Global/Regional Heads on hiring requirement standards.
e. Employment Offer and On Boarding
-oversees all employment offers of the company
-maintains and develops employment offer and benefits depending on the needs of the Business Unit or of the company.
-manages all on boarding, HR Talks, and New-Hire convocation. This includes creation of corporate presentations, training itineraries, and meet and greet sessions.
Talent Management (HR - Organizational Development and Training)
-Oversees all Employee Development Initiatives and Training Initiatives of Global Shared Services Delivery for Manila, Bratislava, and Dalian Sites. a. Competency Mapping
-strategizes on how to optimize operational productivity of business units by implementing projects that will chart the strong competencies of the Top performers as well as the weak competencies of Bottom Performers.
-develop training intervention to arrest weak competencies of poor performers and maintain consistency among top performers.
b. Developmental Trainings
-manages all in-house and outsourced training programs for front-line employees up to management.
-oversees all training bonds and agreements of employees.
-develop and implement Training Needs Analysis which serves as spring board of all training curriculum of business units and sites. Talent Management (HR - Labor Relations)
-Oversees all employee-related escalations, disciplinary actions, sanctions and investigations of Global Shared Services Delivery for Manila.
a. Administrative Hearings
b. NLRC Labor Cases
Talent Management (HR - Employee Engagement)
-Oversees all employee Engagement Activities of the company like Company Outing, Year- End Party and other corporate activities.
-Oversees Corporate Social Responsibility Activity of the company, “Blue Sky Involve.”
-Promote company culture and values across all sites and verticals. Assistant Manager
Process Excellence and Customer Experience Training EXL Philippines, Pasay City July 2012 - Mar 2014
-Manages 12 Customer Experience Trainers on Performance Appraisals, Monthly Scorecards, Training Agenda Development, Training Outline and Curriculum.-Monitor the performance of the Trainers and be responsible for reporting their observations and feedback directly to the Senior Training Manager.-Create/draft training agenda, training calendar, training roadmap targeting gaps on Customer Experience Scores of a financial vertical.
-Identify and suggest improvements on existing training modules and initiatives as well as develop new ones following best customer-centric principles to ensure CSAT/ASAT scores are meeting client requirement.
-Develops the training team in terms of training skills and reinforce compliance of Company Code of Conduct and Discipline.
–Directs, guides and supervises the collection and creation of all materials, contents, guides, resources and environments necessary to support a training design. CLIENT MANAGEMENT
-Participates in mid-level interaction with the client regarding Customer Experience issues.
-Collaborates with internal business partners to improve the effectiveness of the Customer Experience training curriculum. -
Drafts and submits training project proposal including TNA, Training curriculum, training agenda and logistics to the management and to the client, and ensures its approval and implementation.
LEAD Training and Performance Officer for Makati Site (VXI Makati) VXI Global, BV, Makati City Aug 2010 - July 2012
-Champions all leadership and performance management trainings (training logistics, training calendar, training agenda, training assessments and follow-through, etc.) of all officers and managers at the Makati Site.
-Design Training Needs Analysis (TNA)/ Learning Needs Analysis (LNA) for different LOB’s and departments of the company.
-Create/draft training agenda, training calendar, training roadmap targeting competency enhancement and skills development of frontline leaders and managers of the company.
-responsible for assessing learning program participants for knowledge and behaviors learned.
CLIENT MANAGEMENT: -
-sets meeting with clients and account leaders to discuss projects and initiatives for agents and operations personnel.
-champions client-specific initiatives and ensure 360 degrees implementation and consistent follow-through.
-drafts and submits project proposal including budget, contingency plan and logistics to the management and to the client, and ensures its approval and implementation. PERFORMANCE MANAGEMENT -
-champions the performance management program for the Makati Site (ensures 100% compliance of all campaigns and departments to the performance management system)
-designs and improves job descriptions and KPI’s of all employees from rank and file up to the executive management (set the KPI standards, scores, targets and performance improvement plan.)
-designs and implements evaluation procedures to assess training intervention efficiency and effectiveness.-monitors performance of team leaders and supervisors and recommends necessary interventions to up skill competencies.
Training and Development Officer July 2009 – Aug 2010 VXI Global, BV, Makati City
-responsible for delivering learning and development training to Managers, Team Leaders, Officers, Supervisors, Specialists, etc.-accountable for successful learning module design, development and delivery on leadership and behavioral training.
-accountable for developing and implementing project plans and learning programs across two sites.
-accountable for continuous improvement of course content and program delivery techniques.
CAREER HIGHLIGHTS:
-member, Central Committee on Occupational Safety and Hazard (OSH) Program-responsible for designing modules on key OSH principles of TB-free, drug-free, HIV-free, smoke-free and anti-sexual harassment workplace.
-responsible for rolling out and presenting OSH modules to all employees for compliance purposes.
Culture and Core Skills Training Supervisor (Makati Site) Dec 2008 – July 2009 VXI Global, BV, Makati City
-manages Core Skills Trainers and Comms Coaches in training implementation and schedule.
-provides LVA training to new hires across all LOB’s.
-provides up-skills training on LVA and Culture (US and UK).
-conducts initial interview to applicants as part of the recruitment process.
-coordinates with different internal clients to ensure training efficiency and production.
-provides coaching and feedback on trainees, performance and behavior.
-develops modules and facilitation guides as dictated by business need. Central Quality Specialist (Global Resource) Oct 2007 – Dec 2008 Teletech, Cainta, Rizal
- Handles Telco account of (Teletech Nova) and Health Care Account (Teletech Cainta) and ensures agents’ adherence to compliance and quality.
- Evaluates agent calls from Teletech sites and accounts and identify the opportunities and strengths in English communications and product quality.
- Prepares scorecards of evaluated agents and send them to respective coaches and trainers from different Teletech sites.
- Handles calibration sessions of trainers and coaches and makes sure they are calibrated with the standards of Language Readiness Philippines department and their respective programs’ quality guidelines.
-Handles calibration sessions with co-specialists to ensure the company standards are maintained.
-Prepares ACE trainers and ACE coaches’ scorecards and ensure the lowest possible variance scores to maintain company standards.
-Handles issues and disputes from agents and ACE trainers concerning conversational English grammar and product.
GEM (Grammar for Electronic Messaging) - related responsibilities
-evaluate non-voice agent’s transcripts and emails from different Teletech sites and accounts.
- prepares scorecards of evaluated non-voice agents and send them to respective ACE coaches and trainers from different Teletech sites.
-handles calibration sessions of ACE trainers and coaches and makes sure they are calibrated with the standards of Language Readiness Philippines department.
-handles calibration sessions with co-specialists to ensure the company standards are maintained.
-prepares ACE trainers and ACE coaches’ scorecards and ensure the lowest possible variance scores to maintain company standards.
-handles issues and disputes from agents and ACE trainers concerning written English grammar.
MEMBERSHIP AND ORGANIZATION
UP Entrepreneurs’ Club, Inc (accredited by SEC)
-Executive Vice-President, AY 2004-2005
-Executive Vice-President, AY 2003-2004
-Project Coordinator, BRAND CONSCIOUS: Consumer Awareness Quiz Contest, AY 2004- 2005
-Project Coordinator, GOTCHA! Paintball Challenge-UP Fair 2002, AY 2001-2002 UPLB Chemical Society (a duly-recognized UPLB academic organization)
-Project Coordinator-Intra-Org Sports Fest, AY 2002-2003 SKILLS
-Strong leadership skills and good team player
-Pro-active, dynamic and highly motivated
-Strong customer service orientation
-Excellent oral and written communication skills and computer literate
-Resilient, fast-learner, and competitive
PERSONAL DATA
Date of Birth: December 11, 1980 Place of Birth: New Lucena, Iloilo Height: 5’6”
Weight: 140 lbs
Religion: Roman Catholic
Sex: Male
Marital Status: Single
Citizenship: Filipino
REFERENCES
(available upon request)
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