Technical Support Hr Manager

Taha Usmani

Mobile & WhatsApp: +968-****-****

https://www.linkedin.com/in/taha-usmani-448a7117/

Email ID: **********@*****.*** & **********@*****.***

Oman Oasis Water Company SAOC-Zubair Group Azaiba- Muscat, Oman.

Career Summary:

I am a proficient, passionate, proactive in L1, L2 IT Engineer in system & hardware infrastructure operation in a multicultural environment with an impressive track record of technical support, deploy, manage & monitor for software, application skills & experience in Microsoft technologies with the reputation of working for well-known organizations in Oman and Pakistan.

Work Experience:

Sr.IT Engineer

Jan 2023 – To Date 2024 at Oasis Water S.A.O.C. (Zubair Group) MUSCAT OMAN

Daily coordinate with other department for IT operation & provide technical support services & resolve issues for multi-sites head office, factory & warehouse end users through telephone calls, emails, anydesk, Ultra viewer & TeamViewer & maintain call ticketing logs on SharePoint daily tacker.

Monitor Data Center administration with physical, VMWare Servers & other technical devices to make operational, setup file Servers permission, group objects, DHCP, DNS & LAN network printing, scanning to end user.

Coordinate with Audit and IT security Teams to achieve necessary compliance.

Coordinate with OEM/vendors & other stakeholders in operations & projects.

Install & support for mobile device management for salesmen & resolve technical issues.

Configure outlook email to end user system & mobile, set backup for large email inbox, resolved login issue through reset password & manage user accounts, assist with Microsoft 365 applications including Teams, SharePoint, OneDrive backup of user’s file/folders & provide training.

Upgrade OS & hardware accessories of Laptop, Desktop & Surface pro.

Installation & configure to end user of SAP L1 & Focus software & IT standard software enterprise resource planning & ensure compliance.

Check daily, weekly & monthly biometric time attendance for employee & register employees.

Configure network setup of IP phone with license for (AVAYA) & monitor Fortinet Firewall logs & install AzureVPN & FortiVPN software head office to factory & outside users & provide training.

Configure Honeywell RP4 thermal printer for sales staff & timely update firmware & provide training through Bluetooth connection & print in CRM, SFA for sales invoice printing.

Daily & weekly monitoring & taking for VMWare Servers & Veeam HA backup & maintain in file log.

Implement & monitor of IT usage policy, strategy to meet current & business project need by the management instructions.

Perform additional duties assigned by IT Lead & update in SharePoint report for IT audit.

Manage IT equipment warranty, assets tagging & work on Request for proposal (RFQ) & Request for price (RFP) & follow up with vendors regards new purchasing, warranty & get new quotes for technical & commercial comparison report for approval from Management.

IT System Administrator

Jan 2020 - Sep 2022 at Oman Computer Service Infotech L.L.C. (Zubair Group) MUSCAT OMAN

Daily facility as managed service provider & support on service desk, installing OS, software, endpoints also update patches for window & office to end user, LAN, WiFi network connection, setup of Cisco IP telephone, LAN Scanning & Printing, create & manage machines in VMWare vSphere 7 & VDI desktop.

Fulfil to IT Software standards & ensure compliance.

Daily maintain user logs in ManageEngine & new & old IT Assets Management record.

Daily provide remote support to end-user on anydesk, team viewer connection.

Monitor the performance of computer systems, networks.

Manage administration, resolve Microsoft 365 user mail boxes/attachment size issues.

Manage, resolve incidents & service requests assigned via the Service Desk through manage engine toolset, ensuring SLA.

Daily monitoring all connected devices in data center temperature through NTI (network technologies incorporated).

Support & configure Fortinet firewall for IPv4 policies, NATING & FortiClient VPN connection.

Manage administration & support of Cisco CUCM IP phone.

Follow up with vendors regards warranty items & keep maintaining IT inventory

Prepare RFP document for new IT equipment purchasing with following the company policy to check with local reseller for pricing, technical & commercial evaluation including warranty than forward to management for approval.

IT Support Engineer

Sep 2017 - Nov 2019 at Oman Shipping Company SAOG by Rahat Computer - MUSCAT OMAN

Daily providing IT technical support for OSC/OSMC & Vessel users for laptop/desktop & Surface Pro, hardware, software, standard software, Danaos software installation & McAfee endpoint.

LAN networking related issues resolve & maintain in IT service desk request from end user.

Support & install of Window Server 2016 & create & mange new/existing user in active

directory &group policy, DHCP, DNS also resolve end user’s login issues.

Daily check & facilitate of meeting & training room to make operational with require IT equipment.

Daily check & resolve LAN network printing issue & create & maintain user license in paper cut.

Maintain & up-to-date documentation for Laptop, Desktop, Screen warranty & IT assets tagging.

Monitoring & ensure daily, weekly HA backup of all production Servers with Quorum OnQ system.

Installation, resolve of Danaos issues to end user with create new users & assign approved role.

Installation of SonicWALL VPN with provide demo to end user to connect remotely outside.

To help, support & resolved network security team regards LAN & WiFi networking related issues.

Visiting & resolve Vessels staff issues regards Danaos software, outlook & other applications.

To provide & resolve issue of Microsoft 365 & Cisco IP telephone, WebEx & jabber soft phone.

IT Supervisor

Apr 2012 - Aug 2017 at H.A.H. Muslim Gymkhana- KARACHI-PAKISTAN

Implement & manage Network Operation Centre & supervise efficient working of IT staff provide installation PC facility with Windows operating system, antivirus, standard software, Installation & daily backup support oracle 9i database software, local, network printer HP LaserJet Pro MPF M127-M128, LaserJet 1320, P1102, 1020.

Responsible for IT Audit for Oracle software & offline backup also hardware system with Siddat Hyder Company LTD.

Academic Qualification & IT training & certification:

Bachelor of Technology (Pass) in Electrical Technology in GPA-2.8/4.

Mehran University of Engineering Technology Jamshooro- Pakistan. Dec-2006 – Dec-2009.

Diploma of Associate Engineer (DAE) in Electronic Technology in Grade-B.

Zubaida Polytechnic Institute affiliate Sindh Technical Board Karachi- Pakistan. May-2001 May-2004.

DevOps Professional training from Infotics in Jan 2025 to continued.

1. Version Control: GitHub, GitLab. 2. CI/CD: Jenkins, GitLab CI/CD, CircleCI. 3. Configuration Management: Ansible, Puppet, Chef. 4. Containerization: Docker, Kubernetes. 5. Monitoring & Logging: Prometheus, Grafana, ELK Stack.

Completed Project Management Professional training from Eduhubspot.com in Nov 2024.

Completed training of Cybersecurity Essential from Cisco Network Academy in 2023.

Completed training AWS SysOps Administrator- Associate (SOA-C02) (AWS02709400) in 2022.

Completed training System Administration Backup & Recovery from LinkedIn Learning in 2022.

Completed training AZ-104: Microsoft Azure Technologies from Udemy Technology in 2021.

Cisco Certified Network Associate (R & S) from CCTC` (Microsoft & Cisco Gold Partner) in 2018.

Microsoft Certified Solution Associate (MCSA) from CCTC (Microsoft & Cisco Gold Partner) in 2018.

D.I.T (One year) from HAMM Tech Institute & information Technology.

Awards and Honors:

I got yearly performance gift with appreciation letter from client Oman70. From 2020 Dec 2021.

I got yearly star award in 2022 from Oman Computer Service Infotech From 2022 Dec 2022.

Personnel Information:

Marital Status: Married with 3 kids

CIVIL ID (Oman): 112176706

Driving license LTV automatic (Oman): 112176706 valid till March 2026

Nationality: Pakistani

Date of Birth: 15/11/1980

Passport Num: AX2857285 Valid upto 05th Nov-2034

Current Home Residence: Flat.21, 1st floor, Way no.3326, building no.1524, Mumtaz Area Ruwi Street Muscat Oman.

Contact this candidate