Quality Assurance Engineer

OBJECTIVE

I am seeking a challenging opportunity for a Quality Assurance Engineer to utilize my analytical skills in the Software Application Development Process for an organization most efficiently. I prefer working as a team player and am motivated to work in team-oriented business environments to flourish the dynamics of business organizations by achieving their mission, vision, and objectives with the best solution in business that would increase productivity.

PROFESSIONAL SUMMARY

6+ years of experience as a Quality Assurance Engineer of Client/Server Applications and Web-based applications testing.

Expertise in validating claims, copay/coinsurance, deductibles, and out-of-pocket maximums.

Played a major role in developing relationships with key stakeholders which resulted in driving Agile Methodology throughout the business units.

Well versed in STLC and SDLC Delivery methodologies including Waterfall, and Agile SCRUM.

Superior relationship, Strength in building trust and synergy with teams, vendor partners, and end clients to support key strategic business objectives across complex environments.

Proven ability to identify and troubleshoot complex data issues and implement effective solutions, Data Visualization, Data Quality Assurance- SQL Testing to improve data quality.

Experience in testing using Postman.

Experience in testing and verifying reports, dashboards, and data visualizations.

Familiarity with reporting tools such as JIRA.

Proven ability to deliver complex projects and services while ensuring alignment with Client & organizational goals.

Coordinated all aspects of product management including regulatory compliance, legal considerations, operations, communications, and marketing across the entire organization.

Expertise in diverse domain technologies like Healthcare, Hospitality and Loans.

Extensive experience using manual testing to troubleshoot systems integration, GUI, Compatibility, functionality, Acceptance Testing (UAT), and regression testing.

Strong analytical and problem-solving skills coupled with excellent written, verbal, presentation and interpersonal communication skills, leadership and negotiation skills, strong team player and self-motivation and confidence with an innate ability to take on new roles.

Professional expertise in MS Office

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EDUCATION:

Masters in Computer Applications (MCA)

RGPV university, India.

TECHNICAL SKILLS:

Methodologies: Waterfall and Agile.

Programming Language: Java, C#.net, OOPS

Testing Tools: JIRA, Azure DevOps, QTP

API Tools: Swagger, Postman, SOAP UI, RestAssured

Databases: SQL Server, MySQL, MongoDB

Automation Frameworks: Selenium WebDriver, BDD Cucumber, TestNG, Maven, Extent Report

CI/CD & DevOps – GitHub Actions, Jenkins, AWS, Azure DevOps

Office Tools: MS Word, Excel, MS Visio, and MS Outlook and Confluence.

Other Skills: OOPS, Basic knowledge of JavaScript, MVC, ASP.NET Web API, Visual Studio 2022, Visual Studio 2019, Eclipse.

Cloud: AWS, Azure

Front-end Technologies & UI Testing : HTML5, CSS3, JavaScript, React.js, Bootstrap.

PROFESSIONAL EXPERIENCES

Prescryptive Health, Washington, D.C (remote from Dallas) September 2023 – Present

Quality Assurance Engineer

This platform aims to provide price transparency and help pharmacy benefit managers (PBMs) and employers manage prescription costs more effectively.

Responsibilities:

Actively engaged in daily stand-up meetings, providing regular status updates.

Conducted thorough analysis of benefits, clinical, and network requirements.

Developed comprehensive test scenarios and test cases for assigned user stories.

Processed and validated pharmacy claims for various medications during benefit testing.

Verified copay/coinsurance, deductibles, and out-of-pocket maximums for accuracy.

Performed clinical testing, including DUR, refill, and age limit validations.

Ensured the accuracy of integrated accumulators between medical and pharmacy claims.

Executed test cases and logged defects in JIRA for resolution.

Maintained data integrity by running SQL queries and cross-checking database data with UI data.

Collaborated with the team to resolve queries by organizing meetings with the BA and Development teams.

Conducted defect analysis, retesting, and participated in defect triage calls.

Assisted the development team in analyzing incidents and replicating issues in various environments.

Engaged with clients to prioritize, analyze, define, and manage backlog by gathering enhancement and project requests.

The Wayfinder Hotel, Rhode Island (remote from Dallas) March 2023- August-2023

Quality Assurance Engineer

The project was to enhance the existing hotel management system by introducing new features and improving the performance of current functionalities. The enhancements focus on streamlining operations, improving user experience, and integrating advanced technologies to provide a seamless experience for both hotel staff and guests.

Responsibilities:

Conducted comprehensive manual and automated testing of the web application, ensuring functionality, usability, and performance.

Developed a functional test plan based on business and functional requirements. Created Test Cases as per Business requirements.

Involved in Functionality, GUI testing, Regression Testing, Integration Testing, System Testing, User Acceptance Testing, Positive Testing and Negative Testing on Application.

Working in an agile environment where in each sprint conducted testing for sprint release.

Developed Agile testing strategies and plans for the project. Interacted with the Developer team and Product Owner continuously to ensure quality requirements and final products. Participated in Sprint Planning, Daily Stand-up, Iteration Review and Retrospective meeting.

Reviewing and testing reported defects in the concerned applications in both UAT and Production testing environments.

Tested data in large data warehouse environment, ensuring accuracy and completeness of data

Developed and executed data validation and testing plans for ETL processes, including writing SQL scripts to validate data integrity.

Collaborated with development and business teams to analyze and validate the results of the reports and recommendations for enhancing the quality of the reports.

Utilized business intelligence tools to visualize and analyze data and identify trends and patterns

Experienced on Testing REST API using Framework and SOAP UI.

Analyzed the project documentation to ensure a thorough understanding of the requirements including, but not limited to user stories, technical specification, design documents, use cases, flow chart, etc. Understood all the business rules, application rules, workflows, etc.

First Centennial Mortgage, Chicago (from Offshore) July 2016 – September 2021

Quality Assurance Engineer

The project was to develop an application for the mortgage that allows the customer to apply for the mortgage through the web and check all the details regarding their mortgage and validate the report. My job was mainly to support QA lead writing test plan, detail test case for mortgage origination, creating test matrix and requirement traceability matrix and performing different types of testing i.e., functional, non-functional, performance, black box testing.

Responsibilities:

●Actively participated and involved in each phase of agile methodology from Grooming sessions to Retrospective sessions.

●Work closely with Scrum Master, Product Owner, Business System Analyst, Tech leads, and the sprint teams to facilitate successful sprints.

●Conducted User Interviews, Gathered Requirements, and analyzed, and documented business requirements based on the analysis of Loan Processing Workflow Model and to understand the strategies and plans for reports and dashboards.

●Author, Review, and Modify Test Strategy & Approach, Test Plans, Test Procedures to meet testing and product deadlines for reports, dashboard and data visualizations.

●Develop and execute data validation and testing plans for ETL processes, including writing SQL scripts to validate data integrity and to ensure the accuracy and reliability of the reports.

●Collaborate with development and business teams to identify data quality issues and implement solutions to improve data quality.

●Utilize business intelligence tools to visualize and analyze data and identify trends and patterns.

●Implement test automation and continuous integration to improve testing efficiency and accuracy.

●Coordinated all aspects of product management including regulatory compliance, legal considerations, operations, communications, and marketing across the entire organization.

●Coordinate UAT and Business Owner sign offs and trained new employees on QA process and coordinated with the Off-Shore team.

●Participated in design review meetings and code review meetings to understand the technical and functional systems overview.

●Identifying bottlenecks/critical issues while testing and working with the Development team to come up with the resolution of issues.

●Actively participated in Defect Triage Meeting, Risk Report Meetings and GO/No go meetings.

●Accomplished Training's to perform Loan activity fires for certain roles.

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