Customer Service Claims Examiner

NINA L. PALMER

**** ***** ******* ******

Orlando, FL 32811

407-***-****

****.********@*****.***

Highly motivated professional with over 12 years’ experience in Customer Service. Excellent written and verbal communication skills. Able to work well with a diverse population. Reliable, quick learner, flexible and a problem solver.

SUMMARY OF QUALIFICATIONS

Microsoft/Excel

Team Leadership

Excellent Customer Service

Conflict Resolution Expert

Claim Handling

Self-Motivated

Time Management

Detailed-Oriented

Organized

Investigating

PROFESSIONAL EXPERIENCE

• Excellent Customer Service Skills

● Possess an understanding of property insurance claims as well as excellent negotiation skills.

● Ability to respond to correspondence and time sensitive material in a timely manner.

● Establish reserves for indemnity and expense as required.

● Effectively manage loss adjustment expenses.

● Coordinate with approved vendors/experts regarding Property claims, Prior Authorizations and handling Deeds.

● Effectively interact with external business partners and exercise independent judgment.

● Weather CAT claims (Harvey, Maria, IRMA, & IAN), inputting concise yet sufficient damages based on scope documentation from Field.

● Investigate, evaluate and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.

● Maintain claim files, such as records of settled claims and an inventory of claims requiring detailed Analysis.

● Pay and process claims within designated authority level of up to $300,000. WORK HISTORY

Liberty Mutual/Allcat, Claim Examiner Remote 2023 - 2024 UPC, Claims Examiner Remote(Contract) Orlando, Fl 2022 - 2023 Envolve Pharmacy Solutions, Admin I, Orlando, FL 2019 - 2022 Transcynd,Claims Examiner Remote(Contract) Rhode Island 2019 - 2019 Vistana Signature Experiences, Loan Service Deed Coordinator, Orlando, FL 2018 - 2018 Specialty Group Inc, Claims Examiner (Contract) Winter Park, FL 2017 - 2017 Wyndham Destinations, Supervisor, Orlando, FL 2004 - 2017 EDUCATION AND CERTIFICATIONS

Department of Education-Diploma 11/13/2001

Supervisor Training, University Wyndham Vacation Ownership, Orlando, FL Licensed Resident Insurance Adjuster Florida, Alabama, Texas, Louisiana, Ontario, North Carolina Royal Ambassador Lawn Maintenance LLC, Owner

PF Express LLC, Owner

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