Credit Card Customer Service

**** ****** ****

Memphis, Tennessee *****

Cell Phone: 901-***-****

Objective:

Highly motivated and experienced professional seeking the position of Hotel Credit Card Consultant in Accounting Finance. Bringing years of experience in Accounting Finance, excellent problem-solving skills, and a proven track record of improving operational efficiency and profitability. Committed to providing exceptional guest experiences, maintaining high standards of service, and driving team performance to ensure overall hotel success.

Professional Highlights

• Strong communication skill, both written and verbal

• Ability to handle simultaneous project and meets deadline effectively

• Ability to work independently or as part of a team

• Skilled in logistics operation

Experience

Hilton Corporate Office October/2023 to August/2024 755 Crossover Lane

Memphis, TN 38117

Job Title: Credit Card Accountant Consultant

(Hired through a Temporary Company assignment ended) Duties and Responsibilities

As a Hotel Credit Card Consultant typically I focused on managing and optimizing the hotel’s credit card processing and payment systems. Here are some of my key duties and responsibilities:

Lakoshia Mosley-Cain

• Payment Processing: Overseeing the processing of credit card transactions to ensure accuracy and efficiency.

• Fraud Prevention: Implementing and monitoring fraud prevention measures to protect the hotel and its guests from fraudulent activities.

• Customer Service: Assisting guests with credit card-related inquiries and issues, ensuring a smooth and satisfactory experience.

• Compliance: Ensuring that all credit card transactions comply with relevant regulations and standards, such as PCI DSS (Payment Card Industry Data Security Standard).

• Reporting: Generating and analyzing reports on credit card transactions, identifying trends, and providing insights to management.

• Training: Training hotel staff on proper credit card handling procedures and best practices.

Memphis International Airport April /2017 to October 2023 2496 Winchester Rd Suite #201

Memphis, TN 38116

Job Title: Airline Customer Service Agent

Duties and Responsibilities

Airline customer service agents play a vital role in ensuring a smooth and pleasant experience for passengers. These responsibilities ensure that passengers have a seamless travel experience from check-in to boarding. Here are some of my duties and responsibilities:

• Check-In Assistance: Helping passengers with the check-in process, issuing boarding passes, and tagging luggage

• Flight Information: Providing passengers with up-to-date information about flight schedules, delays, and gate changes

• Ticketing: Assisting with ticket reservations, changes, and cancellations2.

• Baggage Handling: Managing checked baggage, including handling lost or damaged luggage claims

• Boarding: Verifying passenger identification, checking boarding passes, and assisting with the boarding process

• Customer Inquiries: Addressing passenger questions and concerns, providing information about airport facilities and services

• Problem Resolution: Handling issues such as overbooked flights, missed connections, and other travel-related problems

• Self-Service Kiosks: Assisting passengers with using self-service check-in kiosks

• Special Assistance: Providing support to passengers with special needs, such as those requiring wheelchair assistance or traveling with young children.

CDA Security Corporation July 2001/to April 2017

One North 3rd

Memphis, TN 38106

Job Title: Security Guard

Duties and Responsibilities

An airport security guard plays a vital role in maintaining the safety and security of airport premises. Here are some of my duties and responsibilities:

• Screening: Operating X-ray machines and other screening equipment to check passengers, employees, and their belongings for prohibited items

• Access Control: Monitoring and authorizing the entrance and departure of employees, visitors, and vehicles to prevent unauthorized access

• Patrolling: Regularly patrolling airport property to deter criminal activities and ensure a safe environment

• Surveillance: Monitoring security cameras and other surveillance equipment to detect and respond to suspicious activities

• Emergency Response: Responding to security alarms and emergencies, aiding, and coordinating with law enforcement when necessary

• Customer Service: Assisting passengers with inquiries and providing guidance to ensure a smooth travel experience

Education:

Crawfordsville Senior High School, Crawfordsville, AR Graduate/Diploma - May of 1994

Reference available upon request

Contact this candidate