Customer Service Data Entry
Resume:
MALIK
STEVENS
***************@*****.***
Tampa, FL 33637
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty and Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
PROFESSIONAL SUMMARY
The Home Depot - Customer Service Representative
02/2019 - 03/2023
Amazon - Data Entry Specialist
01/2019 - 11/2022
WORK HISTORY
Handled customer inquiries and suggestions courteously and professionally.
•
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
•
• Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times.
•
• Updated account information to maintain customer records. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
•
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
•
Responded to customer requests for products, services, and company information.
•
Offered advice and assistance to customers, paying attention to special needs or wants.
•
Processed customer service orders promptly to increase customer satisfaction.
•
Participated in team meetings and training sessions to stay informed about product updates and changes.
•
Assist with placing orders, tracking orders, modifying, and submitting orders
•
• Assist with escalated calls, complaints
Ability to prioritize multiple tasks, work effectively under stress, meet short deadlines, take direction, navigate
•
• Compiled data and reviewed information for accuracy prior to input.
• Completed data entry tasks with accuracy and efficiency. Reviewed and updated client correspondence files and database information to maintain accurate records.
•
• Maintained files, records and chronologies of entry activities.
• Identified data entry errors and reported to necessary departments.
• Corrected data entry errors to prevent duplication or data SKILLS
• Computer Skills:
• Microsoft Word
• Microsoft PowerPoint
• Microsoft Excel
• Microsoft Outlook
• Internet Explorer
• Summary of Skills:
• Critical Thinking
• Excellent Team Player
• Active Listening
• Excellent Communication
• Excellent Verbal Skills
• Flexibility and Reliability
• Time Management
• Exercising Judgment
• Problem Solving
• Project Management/Prioritizing
• Remote from Home Experience
• Report Transcription
• Sales Expertise
• Retail Sales Customer Service
• Report Creation
• Customer Relations
• Account Management
• Credit Card Payment Processing
• Customer Account Management
Hillsborough High School
Tampa, FL • 06/2017
High School Diploma
EDUCATION
Coleman Worldwide Moving - Customer Service Representative 04/2018 - 06/2019
degradation.
Handled customer inquiries and suggestions courteously and professionally.
•
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
•
• Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times.
•
• Updated account information to maintain customer records. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
•
Offered advice and assistance to customers, paying attention to special needs or wants.
•
Responded to customer requests for products, services, and company information.
•
Contact this candidate