Technical Project-Product Manager, Agile Scrum Master, Quality Owner

RAVINDRA JADHAV

EMAIL: ***********@*******.***

M: 901-***-****

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EXPERIENCE & EXPERTISE

Technical Project Manager/Agile SM SOS, PO Sync-up, DOR-DOD, Retro Vendor/Client/People Management Agile Scrum/Kanban/Waterfall/SDLC Agile Ceremonies, Mentor, Coach Agile Release Train, PI Planning Salesforce-SAP AB/UAT/API Test SAP-SalesForce-AWS Migration ForeCast, Billing, Cost Plans, Budget JIRA, Confluence, JQL, VersionOne Defect Tracking & Risk Management QA Automation Framework/Strategy Technologies: SAP, SalesForce Clouds, Clarity, AWS Redshift, Glue, DBeaver, PowerBI, Azure ADO, ServiceNow, Postman Domains: BFSI-Core Banking (Card Payments for US and EU-SEPA), Healthcare, Logistics, Automotive(EV, BEV, PHEV) PROFESSIONAL SUMMARY

• Certified SAFe6 Practitioner, SAFe5 Agilist, and PSM with 18+ years of experience in Agile (Scrum, Kanban), Waterfall, and SDLC methodologies. Skilled in managing Content Management System(CMS) and SAP migration projects using Sitecore, OneTrust, and leading legacy-to-cloud migrations (Mainframes, ECRM AWS, Salesforce Clouds). Extensive experience as Technical Project/Product Manager, Lead Scrum Master, and Associate RTE

(Release Train Engineer), collaborating with cross-functional Product Owners, C-Suite Executives, Business Leaders, Stakeholders, and Vendor Partners for top-tier enterprises across North America, Europe, and Asia.

• Salesforce-SAP Project-Product Management: Seasoned Salesforce Project/Product Owner with 5+ years of experience leading end-to-end implementations across Salesforce ecosystem. Skilled in designing, developing, executing product and project roadmap, vision, strategy aligned to business objectives ensuring high-quality delivery. Manage Epics, Features, User Stories, prioritize tasks, provide stakeholder feedback, and lead MVP demos to ensure milestone success. Drive project forecasting, cost planing, financial tracking (Billing & invoicing), raising Appropriation Requests (AR), presenting QBRs, project status and updates to leadership on timely basis.

• Scrum Master Support: Assisting Scrum Masters in their role by guiding and facilitating Scrum ceremonies, resolving impediments, and promoting continuous improvement within Scrum teams for successful implementation of Agile/Scrum methodologies to ensure timely delivery, identify project gaps, and recommend resolutions.

• JIRA and Confluence Management: Create, maintain Confluence pages to track milestones and key deliverables. Administer JIRA user management, authenticate access, and oversee Sprint Boards, issue tracking, and defect management, ensuring clear reporting, assignment, and resolution.

• Core Banking Expertise: Validated Chase payment gateway APIs for debit and credit card transactions across US and EU (SEPA) online banking for Accounts Receivable/Payable (AR/AP) using token services for digital banking via Postman API. Served as Onsite Project Lead for Standard Bank of South Africa, overseeing bank’s self service channels for retail banking integration. Managed lien services implementation for Wolters Kluwer, ensuring accuracy, speed, and risk management across UCC filings, lien searches, and colatoral services.

• Compliance and Standards: Atherence to compliances and approvals for every release like DGPR, IT-Sec, SOX, PCI- DSS, Change Control Board(CCB), and PMO when required.

• UAT Test Management: Participate, Prepare UAT plans and scenarios, assist business users with testing (including API validation using tools like Postman), and ensure the testing phase is thorough and properly executed.

• Risk and Mitigations: Identify potential risk including scope creep, technological challenges and external factors. Access and prioritize risk with imact analysis and risk matrix development. Develop mitigation strategies with comprehensive project scope, regular risk assessments, realistic budget and schedule for smooth project execution

• Change Management: Supporting organizational change initiatives by helping teams and leaders adapt to Agile ways of working, addressing resistance to change, and fostering a culture of continuous improvement.

• Training and Mentoring: Providing training sessions, workshops, and coaching sessions to team members, Scrum Masters, Product Owners, and other stakeholders to enhance their understanding of Agile concepts and practices

• Financial Metrics Reporting: Create, review and submit Project Cost Plans, monthly accruals, and project status reports to leadership, ensuring clear communication around quality, cost, and delivery (QCD), Weekly/Monthly.

• Test Management: Expertise and experience in Functional, Automation, API, End-to-End integration, Migration, UI/UX/AB and UAT testing. Worked as Test Manager for Onsite-Offshore model while working for world’s largest Pharma leader (Abbott) for B2B CRM portal implementation. Worked as ODC QA Manager for diagnostics toolchains of the entire ODC. Worked as Onsite Project Lead for Africa’s biggest bank (Standard Bank of South Africa) RAVINDRA JADHAV

EMAIL: ***********@*******.***

M: 901-***-****

2 P a g e

PROFESSIONAL EXPERIENCE

Client – American Honda Motor Co. Ltd., Los Angeles, CA Since June’2024 Role: Technical Project Manager-Scrum Master (TPM-SM), Team Size- 7 Working as a Technical Project Manager (TPM) and seasonal Scrum Master at a leading automotive company in Los Angeles. My roles and responsibilities include..

• Project Roadmap, Scope, Objectives: Devlope high level comprehensive project-product plan as per scope and objectives. Create milestone delivery plan with approprioate tools and available resources

• Support Product Owners: Collaborate with Product Owner to refine and maintain the product backlog, ensuring that it is well-prioritized and clear. Minimizing interruptions during the iteration and protect the team from distractions.

• Cross-Functional Collaboration: Work with Product Owners, development teams, and other stakeholders to identify and resolve cross-functional dependencies, ensuring that the team has what it needs to achieve business objectives.

• Facilitate Agile Ceremonies: Organize and facilitate all Agile events, including daily stand-ups, iteration planning, backlog refinement, reviews, and retrospectives to ensure team is aligned, focused, and continuously improving.

• Project Documentation: Create and maintain Confluence pages to document all key milestones, deliverables, and tasks for clear communication and project transparency.

• JIRA Administration: Create, modify and grant access to new Jira users. Writing Jira quries using JQL to perform advance searches and to manage, track and update Jira issues effectively. Writing Jira quries using fields, keywords and functions as per project needs. Sharing ans Saving filters used for Dashboard and Project Jira boards.

• Monitor Project Progress: Continuously track project progress, identifying risks and issues, and provide regular updates to stakeholders to ensure alignment and transparency throughout the sprint.

• Compliance and Approvals: Facilitate the process of obtaining approvals from compliance bodies (GDPR, SOX, CCB, ARB, IT-Security, etc.) by ensuring project timelines are met and creating necessary requests in ServiceNow, Jira.

• UAT Support: Prepare UAT (User Acceptance Testing) plans and scenarios, assist business users with testing

(including API validation using tools like Postman), and ensure the testing phase is thorough and properly executed.

• Release Readiness, Go/No-Go Decisions: Publish UAT test results, provide leadership with a summary of release readiness and obtain business sign-off for Go/No-Go decisions. Present detailed roll-over plan for successful release.

• Risk and Issue Management: Actively track, understand, and help remove risks and issues that impact the team’s ability to deliver, ensuring that continuous improvements are made to optimize team performance.

• Data Management and Reporting: Support the team in extracting, processing (ETL), and presenting data in tools like AWS Redshift, Glue, and Power BI to enable data-driven decisions and insights.

• Project Sponsorship and Approvals: Organize and present Quarterly Business Reviews (QBRs) or Minimum Viable Product (MVP) reports to leadership to secure project approvals, sponsorship, and funding.

• Financial and Status Reporting: Create, review and submit Project Cost Plans, monthly accruals, and project status reports to leadership, ensuring clear communication around quality, cost, and delivery (QCD), Weekly/Monthly project status to leadership on timely basis

Tools & Technologies: AWS Redshift, Glue, DBeaver, ECRM, SiteCore, OneTrust, ServiceNow, Clarity, Confluence, JIRA, Microsoft Project, Azure DevOps, GIT, Postman, PowerBI Company - Fisker Inc, Los Angeles, CA July’2022-June’ 2024 Role: Techincal Project Manager-Lead Scrum Master (TPM-SM), Team Size- 18 Fisker Inc. is one of the leading Electric Vehicle (EV) automotive player based out of Manhattan Beach, CA, USA. With its variety of product categories like Fisker Ocean, Fisker Pair, Alaska and Ronin. As Technical Project Manager and seasonal Scrum Master, I’m responsible to perform various roles and responsibilities across different verticals and project teams. This project deals with various platforms and end user applications involving actual business stakeholders.

• Successfully directing cross-functional, multi-technologies projects with tight deadlines and limited resources while adapting Salesforce and SAP technologies for project execution.

• Solid understanding of Salesforce CRM functionalities, including Sales, Service, Marketing cloud and SF Field Service

• Led SF-SAP integration with for SAP’s Inventory, Parts, AR/AP, Masterdata, Warranty, and Invoices using SAP-Fiori

• Develop, track and manage Epic, Features, User Stories to development team. Manage and prioritize product backlog, spring backlog, discussion with Stakeholders on addressing Impediments on regular basis.

• Managing PI backlog, getting confidence vote, defining scope-descope, seeking timely management review RAVINDRA JADHAV

EMAIL: ***********@*******.***

M: 901-***-****

3 P a g e

• Share and discuss accountability with teams for achieving Program Increment (PI) Objectives, PIPE planning, backlog refitments, manage delivery risks and external dependencies promptly and proactively.

• Identified gaps across projects and strategies and recommended resolution methods. Resolving team conflicts by facilitating productive conversations.

• Leading from front on project milestones, brainstorm ideas and determine appropriate techniques to manage tasks.

• Manage JIRA issues and defects, ensuring they are captured, reported and assigned with clear resolutions. Create Confluence pages to track milestones and important deliverables as project documents

• Servant leader, mentor, coach, motivate and monitor cross-functional project teams and influence them to take positive action and accountability for their assigned work. Provide timely feedback and updates to senior management with MVP demos intermittently. Helping teams to inspect and adapt when needed.

• Facilitate sprint planning, retrospective and sprint demos, assist the product owner with keeping the backlog groomed, cross-team coordination. Act as a project manager when necessary. Facilitate medium to high complexity Agile initiatives, ensuring adherence to Agile/Scrum practices.

• Organizing and leading kickoff and status meetings to communicate project expectations prior to project execution.

• Developing project plans, tracking progress, and presenting MVP demos to SVPs/senior management and stakeholders frequently. Providing clear direction, setting expectations and due dates for deliverables.

• Ensure compliance with policies, identify improvement areas, and navigate shared IT services for team objectives.

• Participate in End-to-end integration, API, UAT testing for SAP Salesforce applications using Postman tool. Client- FedEx Express (Atos), Memphis, TN May’2019 - July’2022 Role: Agile Program Manager-Scrum Master, Team Size- 75+ Worked as Agile Program Manager(SAFe Practitioner) Scrum Master for implementing end-to-end solutions of large enterprise customers across domains and geographies, delivering technology and business values to customers.

• Backlog Management & Prioritization: Own and manage the Product Backlog, ensuring it is well-defined, prioritized, and aligned with business goals. Work closely with stakeholders to refine user stories, ensuring clear acceptance criteria. Collaborate with cross-functional teams to translate business needs into actionable backlog items.

• Project & Resource Planning: Oversee project planning, resource allocation, onsite-trip planning, and overall execution. Ensure that product initiatives are executed on time, within scope, and aligned with strategic goals. Coach, mentor, motivate and monitor two different project teams and influence them to take positive action and accountability for their assigned work.

• Stakeholder Collaboration & Communication: Act as the bridge between business stakeholders, development teams, and leadership to ensure alignment. Facilitate Sprint Planning, Reviews, and Retrospectives, ensuring productive discussions and clear action points. Maintain cordial relationships across teams, including development, configuration, program management, and product management. Provide regular updates to management, stakeholders (onsite-offshore), and cross-functional teams.

• Agile & Scrum Facilitation: Ensure all Scrum events take place effectively and remain timeboxed, productive, and value-driven. Help the Scrum Team focus on delivering high-value increments that meet the Definition of Done. Facilitate Scrum of Scrums (SOS), Daily Stand-ups, Iteration Demos, and other sync-up meetings. Support Agile best practices and ensure teams follow Agile principles to improve velocity and efficiency.

• Risk & Impediment Management: Identify organizational impediments and drive solutions to maintain workflow efficiency. Recognize potential risks, provide mitigation strategies, and ensure business continuity. Act as an escalation point to remove blockers and barriers between stakeholders and teams.

• Cross-Team Coordination & Leadership: Provide technical and business guidance to development teams and ensure end-to-end tracking of deliverables. Coordinate with DevOps, QA, Development, and Process teams to streamline execution. Lead by example, motivate, mentor, and guide teams to take ownership and accountability. Facilitate decision-making, conflict resolution, and stakeholder alignment.

• JIRA Issue and Confluence: Manage JIRA issues and defects, ensuring they are captured, reported, and assigned with clear resolutions. Create and maintain Confluence pages to track milestones and important deliverables

• Monitor Project Progress: Continuously track project progress, identifying risks and issues, and provide regular updates to stakeholders to ensure alignment and transparency throughout the sprint. RAVINDRA JADHAV

EMAIL: ***********@*******.***

M: 901-***-****

4 P a g e

Company - Scan-IT Solutions Pune, India Oct’2017- May’2019 Role: Senior Consultant/Scrum Master(QA Automation), Team Size- 07 Worked as Senior Consultant (QA Automation-Manual) and practicing Scrum Master with product company where I developed, maintained the automation framework with GitHub & Jenkins for Continuous Integration (CI/CD), for parallel execution across different modules

• Developed and maintained end to end automation script using Selenium Web Driver, Java with TestNG framework along with tools like Jenkins and ANT- Maven.

• Design & develop Test cases/ test scripts using data driven & keyword driven framework using Selenium Web driver.

• Extensively automated regression and functional test suites by Developing Test scripts, and Test Suites using Selenium WebDriver, JAVA, JUnit. Implemented TestNG automation framework for the Smoke Test.

• Handled the special mouse events and selected the options from the tab menu using Selenium Actions Builder and Action Classes, Mouse Hover and Key Board Events.

• Worked with RESTFUL APIs using SoapUI for cross-functional applications API testing.

• Proficient in finding elements using customized Xpath, Starts-with, Text and Contains attributes.

• Risk and Gap analysis. Implementation of best practice and processes to enhance the QA Test proficiency. Company – eZest Limited (Abbott Pharmaceuticals) Pune, India (Chicago, IL, USA) Feb’2017-Sep’2017 Role: QA Manager (QA Automation-Manual), Team Size- 12 Worked for extensively project planning, resource planning, onsite-trip planning, deliverables planning and execution of end-to-end project management tasks. Coordination-communications with DevOps, Dev, QA and Process teams.

• Project planning, resource planning, onsite-trip planning, deliverables planning and execution of end-to-end project management tasks. Coordination-communications with different teams such as DevOps, Dev, QA and Process teams.

• Provide updates to management, stake-holders (onsite-offshore). Create, Review different plans and documents and getting approvals on the same from different stake-holders.

• Identity organizational impediments and provide solution before turn-around time. Identify Risks and its mitigation.

• Worked on end-to-end system validations (L2-L4 Support) for frequent releases to validate SOP Compliance (stage- wise), Change Management (Dev, Test, Staging, L2-L4, PROD using CI/CD).

• Worked on define, validation of approvals of Pre and Post Integration Qualifications(IQ), Operation Qualifications(OQ) and Production Qualifications(PQ) from quality owners and stake holders.

• Preparation and approvals of Incident Report (IR) approved by quality owners and stake holders.

• Coordination between Customers, Module-Product owners on all issues, requirements & solutions.

• Arranging PMT meetings with offshore-onsite stake-holders for any outstanding issues and for resource feedback.

• Analysis and maintenance of automation scripts and publishing test results to stake holders on regular basis

• Pre and Post approval of Integration Qualifications, Operation Qualifications and Production Qualifications and getting approval from quality owners and stake holders

• Preparation of Incident Report (IR) and getting approved from quality owners and stake holders

• Analyze User Stories, Business Requirements, Functional Requirements and System Requirements Company – Avalara Technologies, Pune, India Aug’2015-Dec’2016 Role: Principal QA Engineer (QA Automation-Manual), Team Size- 6

• Development and Implementation end to end automation using Selenium Web Driver with TestNG and Page Object Model (POM) framework along with tools like Jenkins and ANT- Maven.

• To integrate the automation framework with GitHub & Jenkins for Continuous Integration (CI/CD), for parallel execution. Develop configurable test suites and generate TestNG xml files.

• Design & develop Test cases/ test scripts using data driven & keyword driven framework using Selenium Web driver.

• Design automation framework, selecting automation resource, planning trainings as per project requirements

• Enhance the techno-functional knowledge in context to ERP and Tax domain and stay on top of new offerings

• Extensively automated regression and functional test suites by Developing Test scripts, and Test Suites using Selenium WebDriver, JAVA, JUnit. Implemented TestNG automation framework for the Smoke Test.

• Expert in finding elements using customized Xpath and Starts-with, Text and Contains attributes.

• Workday, Salesforce, WordPress, Weebly, WooCommerce, OpenCart, CS_Cart, TrustFile testing RAVINDRA JADHAV

EMAIL: ***********@*******.***

M: 901-***-****

5 P a g e

Company – KPIT Technologies Limited, Pune, India Mar’2012-Jul’2015 Role: Quality Manager(ODC) Team Size- 23

As a Quality Manager for various diagnostics tools chain and an onsite-offshore coordinator for entire diagnostics ODC, my roles and responsibilities are:

• Apart from individual contribution, my main role is to lead and coordination with different verticals including onsiteoffshore, Dev, QA, and CM team for better project management, meetings, calls (daily-weekly), and trainings during all the cycle of testing. Feasibility study for automation of new product and project by evaluating tools in the open market. Closely working with team for performing Sanity, System and Regression testing for all the ECUs such as Engine Control Module (ECM), Body Control Module (BCM) and Transmission Control Module (TCM) layer using different protocols like CAN and KWP2000.

• Hardware Testing like testing with ECU and Development board is monitored and performed under my coordination and supervision. H/W configs, Flashing ECUs, Resetting ECUs, setting-up test beds were routine responsibilities

• Involved in all stages of project management of SDLC such as Requirements Analysis, Design, Development, Testing, Deployments and Post Implementation.

• Involved in all screen processes (PEG) at each phase of SDLC starting from initiation of screen, assignment of tasks to each screen members (STL, upstream, downstream, author) till closure to ensure that they comply with the company’s quality standards. Risk identification and risk mitigation and recording in risk register.

• Extensive experience in writing Test Plans, Test Strategies, Test Estimation (including Time, Cost and Schedule variances) to meet quality requirements using Work Breakdown Structure (WBS).

• Experience and expertise in Project Tracking, Monitoring and Evaluating by preparing various matrices. (requirement traceability, defect traceability, resource traceability)

• Preparation of sanity suite, system suite and regression suite for all currently developed products. High level walkthrough, Review, Review updates, uploading the same to SVN.

• Daily, weekly various product status calls (OCS, Conference, Tele-presence) with onsite-offshore team. MSR, MLR reviews for all on-going projects. Arranging trainings, mid-term, and annual appraisals, leave plans for all testing resource. Participation in Go-No-Go meeting, providing Testing certificate to management.

• Working with team members and subject matter experts (SME) and technical leads of the various modules to develop the design of the integration test plans, realization benchmarks, and documentation of the design.

• QA Lead Digital Group Technologies, Pune, India (Client - Walters-Kluwer, USA)

• Onsite-Offshore Lead at Nihilent Technologies, Pune, India (Client - Standard Bank, South Africa)

• Senior Test Engineer at NIIT Technologies Limited, New Delhi, India (Client - SABRE-Expedia, USA)

• Test Engineer at Mphasis Limited, Pune, India (Client - Abby National Plc, UK) EDUCATION

• Post Graduate Diploma in Computer Applications (PGDCA). University of Pune, Pune, India PROFESSIONAL CERTIFICATIONS & TRAINING

• SAFe 6 (SAFe Practitioner), SAFe 5 (SAFe Agilist)

• Professional Scrum Master I (PSM-I)

• HP ExpertOne AIS Functional Testing v11

TOOS AND TECHNOLOGIES

Agile Tools / Tracker JIRA, Confluence, VersionOne, HP-ALM, Bugzilla, Remedy Test Automation Tools Selenium, TestNG, Maven, SOAP, RESTful, Jmeter, Postman Platforms/ Technologies Salesforce, SAP, Java, Jenkins, Salesforce, SAP, Azure Version Control Systems GitHub, Team Foundation Server, Tortoise SVN Project Management Tools MPP, OpenProject, Figma

Databases SQL, AWS Redshift, Glue, DBeaver, PowerBI

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