Customer Service Store Manager

SKILLS

EXPERIENCE

H. Byron Wentworth

MANGER, SALES LEAD, ASSOCITE

540-***-**** **************@*****.*** Irmo, SC 29063 Results-oriented retail store manager with over 20 years of experience in managing teams, optimizing inventory control systems, and delivering exceptional customer service. Proven track record of achieving sales goals and implementing process improvements to drive operational e ciency. Skilled in coaching and mentoring sta f to deliver outstanding performance. Strong expertise in stock management and analyzing nancial data for improved decision-making. Dependable and reliable professional committed to delivering results and exceeding customer expectations.

• Dependable and reliable • Customer Service

• Stock management • Coaching and Mentoring

RETAIL STORE MANAGER

Camping World Inc

Columbia, SC.

April 2013 - October 2024

• Interviewed and hired prospective employees according to team needs.

• Reviewed sales reports weekly to track progress against goals.

• Provided exceptional customer service by responding quickly to inquiries, requests and complaints. RETAIL STORE MANAGER

Advance Auto

Roanoke, VA

February 2004 - March 2013

• Maintained inventory control systems, monitored stock levels and replenished merchandise as needed.

• Recruited, trained, coached and managed a team of retail sta f members.

• Analyzed sales numbers and performance metrics to locate de cits and implement process improvements.

• Identi ed opportunities for process improvements within the store operations. RETAIL STORE MANAGER

Wal Mart

Houlton, MAINE

February 1996 - September 2004

• Recruited, trained, coached and managed a team of retail sta f members.

• Maintained inventory control systems, monitored stock levels and replenished merchandise as needed.

• Interviewed and hired prospective employees according to team needs.

• Reviewed and analyzed operational and nancial reports to improve operational performance and metrics.

• Oversaw day-to-day store operations to foster e cient and pro table operations.

• Analyzed nancial data to identify areas of improvement. Directed and coordinated activities of businesses or departments concerned with production, pricing, sales, or distribution of products.

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EDUCATION

CERTIFICATIONS

LANGUAGES

LAW ENFORCEMENT AND PSYCHOLOGY

Roane State Community College, Harriman, TENNESSEE Jan 1978

• Certi ed Forklift Trainer • Lp certi ed Trainer Spanish

Beginner

Studing currently

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