Auto claims Adjuster
Resume:
Noah Kiarie
Wambu
*********@*****.***
Pflugerville TX, 78660
Motor Claims Adjuster, Customer Care Trainer,
A unique individual with 40 years’ experience in the motor vehicle industry with 15 years specifically in the Motor claims management and customer care, 10 years running a collision shop and 10 years as Group training manager in a Vehicle dealership.. Areas of Expertise
- Insurance Claims adjusting and valuations / Repair estimates / Customer care management trainer/ Vehicle Damage Appraisal / Claims examination / Employee Supervision and time management / Subrogation review / Arbitration & Negotiations.
- Collision repair and spray painting / Professional report writing/ Client relationship Management / Material damage specialist / Motor Vehicle Apprenticeship Trainer/ Restoration & Fabrication. Employment History
Motor zone Adjusters Ltd - Nairobi, Kenya – Technical Director - March 2008 to date – Remote
• Chair 2 weekly Work in Progress meetings with the Adjusters to review concluded and pending assignments.
• Monthly Participate in the Technical Committee for General Insurance Underwriters on motor repair processes and the impact of new generation automobiles to enable them to determine competitive premiums.
• Organize and run 2 monthly Customer Care programs for Collision repair garages to enhance their communication skills and promote customer care in their Workshops.
• Coordinate and run the annual Product Training in collaboration with leading Motor Dealerships within and abroad to ensure that our staff are up to date with the changing technology. Neo tech Motors Ltd Nairobi, Kenya - Technical Director - January 2000 February 2007
• Designed and implemented all repair damage ‘Report Forms’ in accurate and easy to use format.
• Designed and implemented Company standing procedures on how to use tact and diplomacy when dealing with External and Internal customers.
• Developed and gained approval to launch Mechanic of the Year Award for the best Mechanic with the highest score in customer survey feedback. Marshals East Africa Ltd – (Peugeot Automobile Dealership) - Group Training Manager - April 1989 December 1999
• Coordinated and ran monthly Skills Upgrading Programs in 14 country wide Branch Network with $250,000.00 annual training budget.
• Developed and gained approval to host a yearly Incentive Scheme (Individual Bonus Scheme) that raised Customer service level targets to 98.5% and improved company focus on Customer satisfaction.
• Peugeot Regional Training Coordinator in East Africa, Zimbabwe, Seychelles and South Africa and effectively helped 25 business profit centers to set targets and appraisal systems that raised their profit levels by 68% Education & Certification
Bachelor of Science - Business management Major,
All LINES Adjuster (Texas Department of Insurance),
AMVD - America Motor Vehicle Damage Appraiser,
IMI (Member), Institute of the motor Industry (London),
Motor Vehicle Technician
Diploma Technical Education
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