Project Management Information Technology

PETE BACCETTI

206-***-**** ********@********.*** www.linkedin.com/in/petebaccetti/

VP of Information Technology/ Chief Information Officer

Senior technology leader with demonstrated expertise managing technical product delivery, project management,

infrastructure/operations, helpdesk, and IT security/governance functions for an extremely diverse range of

corporate types, sizes, and growth stages—including both Fortune 50 companies, as well as highly innovative

and disruptive small-to-mid-size players within a broad spectrum of industry segments.

Recognized throughout career for exceptional strengths in technology project planning/delivery, as well as

leading teams in conquering complex technical challenges, achieving superior SLA performance, and serving as

a key value-added differentiator within organizations. Comprehensive understanding of current IT best

practices and methodologies including SDLC, ITIL, Agile/Scrum, DevOps, Cloud, and SaaS/IaaS/PaaS concepts.

Additional skills in evaluating strategic technology investments, M&A’s, working with customer stakeholders,

facilitating board-level communications and reporting, and leading the “productization” of various IT systems

into new standalone and recurring revenue lines to boost the corporate bottom-line.

A R E A S O F E X P E R T I S E

IT Infrastructure & Operations

Software Development & Engineering

Enterprise Project Management

Cloud, SaaS, IaaS & PaaS Solutions

System Migrations & Integration

Technical Team Hiring / Leadership

Business Transformation & Automation

IT Architecture & Roadmap Planning

Analytics, KPIs & Business Intelligence

Data Warehousing, Privacy & Security

Budgeting & IT Procurement

Board Presentations & Reporting

Helpdesk & Technical Support

SLA / Vendor Management

Automation / Process Improvement

P R O F E S S I O N A L E X P E R I E N C E

Chief Technology Officer North Wind Group Remote, WA: 8/2022 to present

Promoted to take successful transformational services of Development, Cyber security, and SaaS services and create new business channels. Looking to expand revenue streams while diversifying the current DOE portfolio to other government, federal, and private sectors.

Currently closing on 100M in new contracts and work.

Creating and implementing a new critical service for the entire Air Force branch.

Helping identify and integrate internal tools and process’ to enable future company scale and growth.

Building Technology partnerships to enhance PaaS, SaaS, and tool offerings

Director of Enterprise Applications North Wind Group Remote, WA: 1/2021 to present

Recruited to executive leadership team to execute on 25M contract to transform Hanford applications into industry best practices while expanding the new IT services business channel for this established remediation company. Hold responsibility for maintaining internal and external services that support operations and sustainment of the site.

Manage an organization of 500 SW developers, Project Managers, document writers, testers, and Compliance Groups that oversee over 1300 application and services supporting the Hanford site in Richland WA.

Drove several site wide transformations which include consolidation of multiple code repositories, create and implementation of Dev Sec Ops (DSO) methodology, and new SDLC process' to embrace Agile resulting in over 200% productivity increase.

Expanded responsibilities and efforts to establish and implement a UI/UX program, Enterprise strategy/Architecture, migrate to cloud, SaaS, and COT's modeling to minimize custom coding.

Sr. Director of Information Technology ZONAR SYSTEMS Renton, WA: 4/2017 to 4/2021

Recruited as senior technical SME and leader by this developer of groundbreaking fleet management systems and smart

technology for the transportation industry. Hold responsibility for maintaining all Corporate IT services (e.g. Oracle,

Email, File Sharing, Phones, Network) as well as Helpdesk, Procurement, and IaaS/SaaS solutions.

Oversee end-to-end lifecycle management and support for a wide range of mission-critical ERP, Financial, B2B

and/or CRM systems utilized by the organizations—including both internal and customer-facing systems

Drive ongoing improvements to IT service delivery and operations practices, including establishing and training

staff in new best practices related to DevOps, ITSM, ITIL, and Information Security

Successfully transformed the business from usage of an outdated on-premise solution to adoption of a new

Hybrid cloud model, leading to a 200% increase in feature productivity, greater Disaster Recovery and Business

Continuity capabilities, and more secure integration with Parent and Partner companies; managed all needed

technical aspects of the transition, in addition to overseeing key change management and process components

Allocate up to $10M in budget authority, create staffing plans, and provide technology expertise and consulting

support to a portfolio of over 100 partners, vendors, and service providers across the globe

Recruit, hire, train, and manage approx. 35 onsite and remote infrastructure, developer, analyst, and support

teams, ensuring the department has all the right technical skills in place and embraces a culture of performance,

quality, and customer service

Took on additional responsibility for IT-related facilities and real estate functions, including handling lease

management, renewals, and negotiating with commercial brokers to acquire/configure new properties

Enterprise Infrastructure Manager AVIATION TECHNICAL SOLUTIONS Everett, WA: 4/2016 to 4/2017

Retained to maintain all IT Service Management (Oracle, Email, File Shares, Phones, Network), Helpdesk, and IT

Procurement functions for this fast-growing Aircraft Repair and Customization Company..

Consulted with executives and management-level staff to analyze the current state of IT operations, identify gaps

and pain points, and gain a crystal-clear understanding of the company’s needs and how to best support them

Implemented a new CRM system (pipedrive) to consolidate customer and internal activities into a single data

application to unify all customer engagements, streamline the sales process across all service areas, and increase

the sales pipeline; efforts generated a 300% revenue boost while simultaneously lowering sales resource needs

Developed and rolled out an elegant, cost-effective cloud adoption strategy to leverage O365, storage, backup,

AAD, Hadoop and other offerings to enable successful company scaling and expansion to multiple locations

Led the on-time delivery of numerous enterprise projects related to cybersecurity (CDM), product data

management (PDM), WiFi, Network replacement, and MPLS (allowing quicker connectivity between sites)

Recruited, managed, and mentored teams of up to 20 onsite and remote IT staff, ensuring an appropriate balance

of skills/talents to meet company needs and providing coaching on effective career development/advancement

Assisted the company in adopting more mature, effective strategies related to technical recruiting, productivity

management, unified communications (email, phones, texting), virtualization, and similar areas

Drove a highly successful continuous improvement initiative that increased availability by 100%, SLA compliance

10x, mitigated Disaster recovery and Business Continuity, and established new baseline KPIs related to SLA

performance, system uptime, and cost-per-user levels

Personally led development of a new company-wide strategy to introduce/integrate mobile device technologies

into the company, resulting in 200% more productivity, significant cost savings, reduction of paper printing from

12M pages to 1M per year, and a 20% increase in revenue through the effective use of BI technology

Managed IT CAPEX and OPEX budgets of $2M and $7M, respectively, allocating them for maximum ROI

Senior Technical Program Manager AXELERATE Bellevue, WA: 10/2015 to 4/2016

Took on short-term contract to improve the technology infrastructure/operations for this Bellevue-based IT consulting

and staffing firm, defining the requirements for integrating Mac, Android, Linux, and iOS devices into their network.

Worked across the organization to clarify needs, ensure requirements and deliverables were fully understood,

and communicate specifications to the project implementation team; set up a new project charter in Visual Studio

online (VSO) and populated it with all identified work items to support efficiency and timely project delivery

Implemented, educated, and trained the company’s delivery team in Scrum methodology, including driving a

series of hands-on sprint deliveries and performing bug triage and product backlog grooming/refinement

Enhanced internal processes/practices related to project management and communications, creating a monthly

rhythm of business to product status reports and increase executive sponsorship in resolving blocking issues

Director of Customer Operations VOLOMETRIX Bellevue, WA: 1/2015 to 7/2015

Recruited to leadership role within this Microsoft subsidiary, focused on the creation of innovative analytics software

combining data from different collaboration platforms into state-of-the-art data visualizations and dashboards. Held

ownership of all internal and external IT systems in support of the business and its diverse global customer base.

Worked closely with Product/Engineering teams to design and implement new product features and process

changes needed to address bugs, reduce adoption friction, and minimize deployment and maintenance COGS

Migrated all infrastructure and production environments over to AWS services (managing all related elements

such as virtual machines, private cloud, block and file storage, and load balancing)

Kicked off an early adoption effort to implement a new SaaS Salesforce CRM solution to capture all customer

support and sales engagements; this new system was embraced by the company’s 15-member sales force and led

to a 200% increase in sales due to a quicker “quote to cash” process and greater customization options

Communicated project progress, operational health, and IT roadmap recommendations to executives and

leadership teams within the company to ensure alignment with the company’s long-term strategic objectives

Created/enforced a robust new range of SLA and KPI parameters, ensuring the continuous capture, analysis, and

application of performance data to further refine all customer systems, processes and policies

Managed technical relationships with top customers such as Facebook, Boeing, Citigroup, and Morgan Stanley,

ensuring customer success and handling any escalated customer support issues/needs

Reduced VoloMetrix's cost of support per customer from $5000 per mn to 100 per mn

Took over ownership of the operational compliance program, building all elements needed to ensure proper

handling of customer data; efforts included development of programs, policies, procedures, and tools to validate

data based on customer contracts and industry standards; e.g. NIST, ISO, Secure Controls Framework (SCF)

Principle Director of Operations MICROSOFT Redmond, WA: 11/2009 to 11/2014

Held pivotal internal IT operations role, leading completion of hundreds of IT-related projects under demanding time

frames—leveraging Agile and other methodologies to maximize project speed, quality, and cost-efficiency.

Defined, developed and deployed an extensive array of SaaS, IaaS, and Managed Service solutions to support

critical day-to-day business needs and Product Development efforts; solutions utilized both physical servers and

Azure products (i.e. Virtual Machines, Web Apps, Cache, Analytics, Storage, AAD, Key Vault, etc.)

Worked extensively with cross-functional stakeholder groups to define business requirements and translate

them into clear, actionable technical specifications; managed daily triage meetings to keep all projects on track

Drove successful issue resolution, risk mitigation, and troubleshooting in response to all project challenges,

working with stakeholders and partners on appropriate resolution steps and creative problem-solving measures

Defined and maintained Key Performance Indicators (KPI) with business partners to ensure all parties had

clarity around desired outcomes and performance targets

Owned and maintained entire infrastructure and application stacks, leading teams in performing all associated

purchasing, provisioning, capacity planning, SW/HW depreciation, and server/equipment installation tasks

Devised sustainment/upgrading strategies for all technology and hardware under purview, in addition to

managing support for 75 internal applications, tools, and services—including T1-T3 customer support, bug fixes,

release management, and complex technology and platform upgrades

Managed all Learning and Development (L&D) online training websites and tools for the company, serving over

128,000 employees worldwide, in addition to holding oversight for 58 physical training labs

Recruited, managed, and mentored Global onsite and offshore engineering teams comprised of up to 500 Dev, Test, Support, and Operations personnel—guiding them through all SDLC activities needed to create, release, and sustain 35 new tools and services related to HR, L&D, Compliance, Governance, and Regulatory Compliance

Consistently led teams in meeting or exceeding all individual/group performance targets, including ambitious

scope/schedule/cost/quality engineering metrics, services revenue objectives, and organizational health goals

Managed a $20M annual OPEX budget, allocating funds for maximum ROI and averaging approx. 15% reduction

in spend and a 50% productivity boost, year over year, for 4 years running

Navigated complex organizational politics, influenced effectively across organizational lines, and built superior

relationships with an enormous mix of partners, customers, vendors, and cross-functional peers

Engaged in extensive vendor management including selecting vendor firms, negotiating contracts and SLA/SOW

terms, and managing performance to ensure all contracted delivery timelines and quality goals were met

Presented Quarterly Business Reviews (QBR’s) to Executives and Senior Leadership Teams to educate them on

Ops integration progress, outline potential risks, propose new capabilities, and validate ongoing strategies

Choreographed the integration of 3 teams and 75 applications/services into a single centralized department

allowing for greater alignment, improved performance, and more efficient resource utilization; additionally

shifted the culture of Ops teams into a Product-based model leveraging Agile, Scrum, SDLC, and ITIL practices

Drove implementation of BI solutions/principles across all tooling and services components, allowing for greater

data-driven decision support (Cloud, SaaS, IaaS, Business Intelligence, Enterprise Software, Services)

Senior Operations Manager MICROSOFT Redmond, WA: 2006 to 2009

Promoted to leadership role and tasked with management/maintenance of 35 internal business applications..

Oversaw growth of team to 5 FTE’s and 10 vendors, spanning Ops, Technical Support, and Content personnel

Collaborated with Development Teams to drive SDLC and long-term strategy for all assigned technology tools

Played key role in upgrading the tooling/environments needed to address the DOJ ruling on undocumented APIs

Championed data-driven thinking and metrics adoption (availability, NSAT, budget, etc.) within the department

I N D I V I D U A L C O N T R I B U T O R E X P E R I E N C E ( F U L L D E T A I L S O N R E Q U E S T )

Senior Systems Engineer MICROSOFT—Redmond, WA: 2004 to 2006

Support Analyst MICROSOFT (Contractor via Excell)—Bellevue, WA: June 2001 to Sept 2002

System Administrator TEGRIS CORPORATION—Bellevue, WA: March 2000 to May 2001

E D U C A T I O N & A D D I T I O N A L I N F O R M A T I O N

B.S. in Information Systems (3.85 GPA) UNIVERSITY OF PHOENIX (2001)—Bellevue, WA

Affiliations (past/present)—TOASTMASTERS, MICROSOFT ALUMNI, MICROSOFT COMMUNITY LEADERS GROUPS

Strategic Advisor & Program Developer GREEN RIVER COMMUNITY COLLEGE

Volunteer/Mentor DIGIGIRLS YOUTHSPARK PROGRAM (initiative focused on promoting IT careers for women)

Outside Interests Fishing, Boating, Surfing, Water Activities, Scuba/Shark Dives

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