Data Entry Customer Service
Resume:
Carrie Hurley
La Vergne, TN *****
***********.**.****@*****.***
As a Traveling Quality Supervisor, my primary objective is to support the functioning of the temporary assignment, while maintaining quick/effective communication between our company and customer, coordinating operations, and ensuring exceptional customer service. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring performance.
Work Experience
Owner
Now And Again Services/Now And Again-La Vergne, TN January 2019 to Present
• Sales
• Customer Relations
• Accounting
• Marketing
• Social Media Accounts Management/Marketing
• HR Manager
• Website Designer/Manager
• Data Entry/Time Entry
• A/R & A/P
• Scheduling
• All Administration Responsibilities
• Photography
Traveling Quality Supervisor
MS Companies-Murfreesboro, TN
December 2022 to April 2024
• Daily Data/Time Input
• Quality/Employee Inspection and Review
• Overseeing Employees to Ensure Exceptional Quality Inspections
• Quality Reports as Needed
• Updating/Maintaining Training/Traveling Manuals for Supervisors/Team Leads
• HR Management when traveling as Supervisor
• Maintaining Excellent Customer Service
• Effectively Handling Communication Between Employees/Customer/Company to Ensure Quality Needs Are Met
• Accounting
• Communications via email/fax/text/mobile/and in person between company and customer
• Employee Reviews/Coaching/Training
• Managing New Employee Orientation
Marketing Shift Manager
McDonald's-Smyrna, TN
August 2022 to November 2022
• Maintained Safe During Shift/Cash Register/Petty Cash/and Accounting
• Managed in Oversaw Interview of Potential New Employees/Termination of Employees
• Managed Staff During Shift
• Updated promotional specials via signs/posters, along with online marketing techniques
• Data Entry/Reports
• Scheduling/Training of Employees and new Management
• Staffing Reviews/Disciplinary Meetings as Needed Warehouse Lead/Supervisor
UPS Warehouse-Smyrna, TN
January 2021 to January 2022
• Floated between Line Supervisor/Shipping Supervisor as needed along with some special quality projects as needed.
• Managed Staff to ensure everyone was placed properly and trained properly to ensure a smooth flowing and productive day
• Managed quality/productivity results and maintained needed reports daily/monthly/quarterly
• Petty Cash/Accounting/Data Entry/A/P
• Microsoft Office and communication management as needed
• Oversaw quality and warehouse inspections including the shipping department Shipping Supervisor
FedEx Warehouse-La Vergne, TN
February 2019 to January 2021
• QA
• Creating and Maintaining Employee and Lead Schedules and Tasks
• Maintaining Quality/Accurate Shipments to Customers
• Communications between shipping department and customers and potential clients
• Managing Quotes/Invoices
• New Employee Training and Current Employee Coaching and Management
• Leading Shipping Department Staff/Creating Hours for Employees per Shifts
• Data Entry/Time Entry/Quality & Shipping Control and Reports
• Invoices/Quotes to current and potential clients and customers Team Lead/Supervisor
Chattanooga’s Medical Mall-Chattanooga, TN
January 2008 to January 2015
• Training New Employees/Coaching Current Employees, Discipline as needed, employee review and bonus management
• HR Management
• New Employment Paperwork/Data Entry/Hiring Process
• Data Entry/Filing/Multi-Line Phone System
• Faxing/Emails
• Scheduling of Appointments for Providers and Employees
• Assignments to Employees and delegating daily tasks as needed
• Meeting w/ Customers to Ensure Proper Staffing Needs Met
• Matching Employees w/ Customers/Clients who would match each other's needs and value each other's skills so that positions in warehouses and offices were correctly staffed
• Creating and Maintaining Various Office Training Guides/Office or Client Needed Manuals Front Office Team Lead/Billing
Erlanger Orthopedics-Chattanooga, TN
April 2005 to January 2008
• Overseeing daily operations
• Reporting data and time daily
• Managing and training staff
• Insurance and Customer Billing/Coding
• Collections
• Cash Register, Maintaining Safe and Petty Cash along with accounting responsibilities
• A/R, A/P
• Correspondence between patients and Orthopedic Office regarding bills and appointments and nurse or physician needs
• Creating training and traveling supervisor manuals.
• Front Office Team Lead/Receptionist/Multi-Line Switchboard Operator/Insurance Billing and Collections Specialist
Education
BA in Health Admin
University of Phoenix - Chattanooga, TN
June 2010 to May 2014
Skills
• Quality Inspection/Mgt
Organizational Skills
Communication
Problem-solving
Computer Skills (3 years)
• HIPAA (10+ years)
• Quality Assurance (4 years)
• Quality/Employee Auditing (4 years)
• Leadership (8 years)
• Warehouse Team Lead and Supervisor Experience (6 years)
• Warehouse/Office Supervising Experience (8 years)
• Team management (6 years)
• Data entry (10+ years)
• Communication skills (7 years)
• Organizational skills (10+ years)
• Organizational management (10+ years)
• Human Resources Management (8 years)
• Accounting/Quotes/Invoices/Billing (5 years)
• Microsoft Office/Computer Skills (10+ years)
• Accounts Receivable/Accounts Payable (10+ years)
• Quality Inspection (5 years)
• Medical Coding (3 years)
• Web Design (2 years)
• Accounting software
• QuickBooks
• Account reconciliation
Certifications and Licenses
Certified Quality Supervisor and Inspector
December 2022 to Present
Certified Quality Auditor
January 2024 to Present
Additional Information
Quality Audits/Employee Audits
Contact this candidate