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Data Entry Customer Service

Location:
Nashville, TN
Posted:
March 16, 2025

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Resume:

Carrie Hurley

La Vergne, TN *****

***********.**.****@*****.***

615-***-****

As a Traveling Quality Supervisor, my primary objective is to support the functioning of the temporary assignment, while maintaining quick/effective communication between our company and customer, coordinating operations, and ensuring exceptional customer service. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring performance.

Work Experience

Owner

Now And Again Services/Now And Again-La Vergne, TN January 2019 to Present

• Sales

• Customer Relations

• Accounting

• Marketing

• Social Media Accounts Management/Marketing

• HR Manager

• Website Designer/Manager

• Data Entry/Time Entry

• A/R & A/P

• Scheduling

• All Administration Responsibilities

• Photography

Traveling Quality Supervisor

MS Companies-Murfreesboro, TN

December 2022 to April 2024

• Daily Data/Time Input

• Quality/Employee Inspection and Review

• Overseeing Employees to Ensure Exceptional Quality Inspections

• Quality Reports as Needed

• Updating/Maintaining Training/Traveling Manuals for Supervisors/Team Leads

• HR Management when traveling as Supervisor

• Maintaining Excellent Customer Service

• Effectively Handling Communication Between Employees/Customer/Company to Ensure Quality Needs Are Met

• Accounting

• Communications via email/fax/text/mobile/and in person between company and customer

• Employee Reviews/Coaching/Training

• Managing New Employee Orientation

Marketing Shift Manager

McDonald's-Smyrna, TN

August 2022 to November 2022

• Maintained Safe During Shift/Cash Register/Petty Cash/and Accounting

• Managed in Oversaw Interview of Potential New Employees/Termination of Employees

• Managed Staff During Shift

• Updated promotional specials via signs/posters, along with online marketing techniques

• Data Entry/Reports

• Scheduling/Training of Employees and new Management

• Staffing Reviews/Disciplinary Meetings as Needed Warehouse Lead/Supervisor

UPS Warehouse-Smyrna, TN

January 2021 to January 2022

• Floated between Line Supervisor/Shipping Supervisor as needed along with some special quality projects as needed.

• Managed Staff to ensure everyone was placed properly and trained properly to ensure a smooth flowing and productive day

• Managed quality/productivity results and maintained needed reports daily/monthly/quarterly

• Petty Cash/Accounting/Data Entry/A/P

• Microsoft Office and communication management as needed

• Oversaw quality and warehouse inspections including the shipping department Shipping Supervisor

FedEx Warehouse-La Vergne, TN

February 2019 to January 2021

• QA

• Creating and Maintaining Employee and Lead Schedules and Tasks

• Maintaining Quality/Accurate Shipments to Customers

• Communications between shipping department and customers and potential clients

• Managing Quotes/Invoices

• New Employee Training and Current Employee Coaching and Management

• Leading Shipping Department Staff/Creating Hours for Employees per Shifts

• Data Entry/Time Entry/Quality & Shipping Control and Reports

• Invoices/Quotes to current and potential clients and customers Team Lead/Supervisor

Chattanooga’s Medical Mall-Chattanooga, TN

January 2008 to January 2015

• Training New Employees/Coaching Current Employees, Discipline as needed, employee review and bonus management

• HR Management

• New Employment Paperwork/Data Entry/Hiring Process

• Data Entry/Filing/Multi-Line Phone System

• Faxing/Emails

• Scheduling of Appointments for Providers and Employees

• Assignments to Employees and delegating daily tasks as needed

• Meeting w/ Customers to Ensure Proper Staffing Needs Met

• Matching Employees w/ Customers/Clients who would match each other's needs and value each other's skills so that positions in warehouses and offices were correctly staffed

• Creating and Maintaining Various Office Training Guides/Office or Client Needed Manuals Front Office Team Lead/Billing

Erlanger Orthopedics-Chattanooga, TN

April 2005 to January 2008

• Overseeing daily operations

• Reporting data and time daily

• Managing and training staff

• Insurance and Customer Billing/Coding

• Collections

• Cash Register, Maintaining Safe and Petty Cash along with accounting responsibilities

• A/R, A/P

• Correspondence between patients and Orthopedic Office regarding bills and appointments and nurse or physician needs

• Creating training and traveling supervisor manuals.

• Front Office Team Lead/Receptionist/Multi-Line Switchboard Operator/Insurance Billing and Collections Specialist

Education

BA in Health Admin

University of Phoenix - Chattanooga, TN

June 2010 to May 2014

Skills

• Quality Inspection/Mgt

Organizational Skills

Communication

Problem-solving

Computer Skills (3 years)

• HIPAA (10+ years)

• Quality Assurance (4 years)

• Quality/Employee Auditing (4 years)

• Leadership (8 years)

• Warehouse Team Lead and Supervisor Experience (6 years)

• Warehouse/Office Supervising Experience (8 years)

• Team management (6 years)

• Data entry (10+ years)

• Communication skills (7 years)

• Organizational skills (10+ years)

• Organizational management (10+ years)

• Human Resources Management (8 years)

• Accounting/Quotes/Invoices/Billing (5 years)

• Microsoft Office/Computer Skills (10+ years)

• Accounts Receivable/Accounts Payable (10+ years)

• Quality Inspection (5 years)

• Medical Coding (3 years)

• Web Design (2 years)

• Accounting software

• QuickBooks

• Account reconciliation

Certifications and Licenses

Certified Quality Supervisor and Inspector

December 2022 to Present

Certified Quality Auditor

January 2024 to Present

Additional Information

Quality Audits/Employee Audits



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