Ready to propel your Sales Operations and Account Management teams tow

Melanie R. Brightwell

Mobile: 404-***-**** www.linkedin.com/in/melaniebrightwell e-mail: *****************@*****.***

PROFESSIONAL GOALS

Propel your Sales Operations and Account Management teams toward success utilizing software expertise and training skills, competencies and experiences while supporting and training your teams.

PROFESSIONAL SUMMARY

Results-driven, people-oriented operations manager with extensive expertise in implementation, software training, project management, change management, innovation, and reporting. Proven ability to develop collaborative partnerships and lead change with all levels of employees. A highly motivated innovator and trainer who consistently offers creative problem-solving solutions with results that exceed business and customer expectations. May be considered for employment under the Schedule A hiring authority 5 CFR 213,3102(u).

COMPETENCIES

Google office suite

Salesforce

Software training

Broadcast traffic

Software Implementation/SaaS

Project Management

Data Migration

Billing

Management & Development

Client Support

Zoominfo

Microsoft Office Suite

Vendor relations

CRM

eKatz

Zoom

Sales Operations

WideOrbit suite

PROFESSIONAL EXPERIENCES

AUDACY, INC.

Sales Administration Manager (Remote)

Audit Sales orders in WideOrbit Traffic for assigned markets, Billing quality control, Flex-time cover for peers and senior managers, Political advertising compliance and maintenance, Salesforce quality control and reporting, training and data maintenance, WideOrbit maintenance and reporting.

Use: WO Traffic & Analytics, Salesforce, Rate Optics, eKatz, Media Monitors, ZoomInfo, Google, Slack, B1S/FCC, Zoom

HARRIS CORPORATION

Senior Professional Services Consultant (Remote)

User training and customer support for applications: Landmark OSi, BMS and Novar on site and via video meetings. Travel to clients. Project management, software implementation, data migration and software configuration. Facilitate discussions between clients and third-party vendors. Successful and on-time launches. Remote Help Desk, software upgrades, regression testing. Develop training documentation, QA Testing.

Acquired basic knowledge of all company systems. Maintain client expenditures below budget. Implementation of HR time reporting and payroll system.

JACOBS MEDIA

Traffic Manager (Hybrid)

Daily preparation of commercial automation schedules for three radio stations using Marketron, AdLarge, Westwood One, Salem and Network Connect; Sports and special holiday formatting, Affiliate/barter orders and copy, Affidavits and client reports, Sales reports, Software vendor relations, Commercial voice talent

WARNER MEDIA (FORMERLY TURNER BROADCASTING)

Manager, Network Origination

Database design and maintenance, Evaluate and redistribute responsibilities, Implement cross training program, Define software security profiles,

Define benchmarks for US and International broadcast metrics dashboard reporting,

Liaison for multiple software vendors,

Produce 42 24-hour broadcast/cable network logs weekly in three languages, Develop and maintain employee recognition program; Serve on Turner Volunteers council, co-manage and facilitate relocation of operations from to Buenos Aires, Argentina.

Create training manuals; train new staff, Manage and plan employee social events, Implement HR time payroll system.

Commercial and Programming Traffic (data entry and quality control); FCC Children’s Compliance Specialist; Lead New Hire Trainer; Project Management

Train compliance for FCC Children’s television laws. Create compliance for monthly FCC reporting.

Create a library of licensed animated characters.

Develop a database with reporting capabilities.

Broadcast traffic, sales operations and quality control. Write training materials.

COX MEDIA GROUP, ABC and MeTV

Senior Sales Coordinator

Generate Sales proposals, contract entry, affidavit reporting. Pacing, CRM and ad-hoc reporting.

Purchasing, event planning, vendor relations. Software strategy and testing. IT support. Cover for National and Digital Sales coordinators as needed.

WELLNESS CLINIC MANAGEMENT

Freelance -Various

Managed appointments, patient profiles, insurance information, billing, SOAP notes, and QuickBooks. Train users. New systems implementations.

EDUCATION

BA, Columbus State University, Columbus, GA

RECOGNITION/VOLUNTEERISM

Team lead and Top 10 City-Wide Fundraiser for Kidney Walk Atlanta (two years); Clark Howard Habitat for Humanity Team Lead; Cox Media Disruptive Innovation Conference Delegate; Broadcast software strategist; Turner Broadcasting: Outstanding Volunteer and

Turner Entertainment Division Employee of the Quarter

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