Customer Service Supply Chain

Malcolm Poindexter

Waynesboro, VA ***** 540-***-****

*************@*****.*** Bold Profile

PROFESSIONAL

SUMMARY

Dynamic professional with a proven track record in customer service at Uber Technologies Inc., excelling in schedule management and effective communication. Known for maintaining a clean driving record as a Truck Driver, I combine honesty and punctuality to ensure exceptional service delivery and client satisfaction. Current student enrolled at Blue Ridge Community College for Cybersecurity and seeking a certificate in CompTIA++ along the way. SKILLS • Time Management • Proficient Navigation Skills

• Service-Oriented Approach • Consistent On-Time Performance

• Integrity Assurance • Reliable Professional

• Consistent Availability

WORK HISTORY UBER DRIVER 05/2024 to CURRENT

Uber Technologies Inc. 1742 New Hope Rd. Waynesboro, VA Developed strong communication skills while interacting with diverse groups of riders daily.

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Responded to passenger concerns and complaints politely and professionally.

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Followed company guidelines and policies when interacting with passengers.

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Assisted passengers with loading and unloading luggage for enhanced customer care.

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Showed caring personality and attitude regarding riders with disabilities or pets.

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• Listened to all riders and engaged in meaningful conversations. INSURANCE BROKER 04/2023 to 05/2024

Self Employed With Many Insurance Providers 1742 New Hope Rd. Waynesboro, VA.

Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.

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Educated clients on various insurance products, enabling informed decisions regarding their coverage options.

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Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.

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M P

Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.

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• Met with clients in their homes, by phone and through Zoom Meetings. Displayed awareness of personal information because of HIPAA Laws and sensitive information.

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• Maintained records of business in home office.

• Did follow up visits with clients and kept calendar of events with clients. RECEIVER/UNLOADER ASSOCIATE 10/2019 to 04/2023

Wal Mart Distribution Center 7045 Weyers Cave, VA

• Kept work areas clean, safe, and organized.

Maintained a clean and organized receiving area, enhancing workflow and productivity.

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Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.

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• Unloaded pallets and deliveries and organized products in warehouse. Made sure all safety equipment and spill kits were in correct place and readily available for use.

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• Changed batteries

MACHINE OPERATOR 07/2011 to 09/2019

Tri-Dim Filter Corporation Louisa, VA

Followed detailed instructions to operate machines with accuracy and produce quality products.

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Set up and adjusted equipment and properly configured machines for daily operation.

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• Complied with company and OSHA safety rules and regulations. Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.

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Used knives, tape measures, set machine temperatures, filled glue tanks, kept area neat and clean.

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TRUCK DRIVER 05/2003 to 05/2011

Duke Oil Company Mineral, VA

• Operated with safety and skill to avoid accidents and delays. Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.

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Maintained daily, legible DOT log book and submitted corresponding documents.

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Inspected trucks for malfunctions and reported vehicles to management for corrective action.

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• Delivered heating fuel to homes and businesses.

EDUCATION Information Systems Technology

Piedmont Community College, Charlottesville

Associate of Applied Science Cybersecurity

Blue Ridge Community College, Weyers Cave, VA

High School Diploma 06/1987

Louisa County High School, Mineral, VA

• Extracurricular Activities: Basketball, Football

• GPA : 303

CERTIFICATIONS • Psychology

• Building A Project

• Data Management

• Project Management

LANGUAGES English

Full Professional

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