Administrative Assistant A Career

Jeffrey Poirier 978-***-****

** ******* ***** ************@*****.***

Sanford, ME 04073

Objective

Self-motivated and detail-orientated individual with a strong and creative work ethic seeking a career to utilize my diverse background and adaptive thinking to succeed at my position.

Experience

FedCap, Inc. March 2022- May 2022

Employment Specialist

-Establish trust and rapport with program participants.

-Conducts comprehensive intakes to assist participants with understanding and exploring their needs, strengths, interest, aptitudes, experience, and capabilities.

-Partners with participants to jointly develop a service plan known as a Family Contract Amendment (FCA) which outlines their short-term and long-term employment and other goals which are consistent with their skills, interests, and preference as they related to work.

-Meets regularly with participants (minimum once a month) on their caseload, documents progress towards goals and provides ongoing orientation to ensure that participants are clear on their TANF and program requirements.

-Build effective partnerships with external providers to ensure that participants have access to and utilize needed services and support.

-Maintains exceptional record keeping and documents all communication and contact with participants and external partners in FedcapCARES.

-Makes request for needed supports services (childcare, transportation, educational services, and others) to the Office Family Independence (OFI) Support Services Unit in accordance with policies and procedures to assist participants with achieving requirements of their FCA.

-Upholds all agency policies and expectations in performing their job.

Community Partners March 2021- February 2022

Administrative Assistant

-Maintain and distribute all HIPAA client documents for three departments as well as notifying correct parties of deadlines and when documents are received and signed.

-Assists in finding missing client documents during audits.

-Integral in improving administrative processes in order to ensure deadlines are not missed and improve workflow for all departments.

-Improve client folders with amendments and updates in a timely manner to ensure accuracy.

Sigco Inc. May 2019- January 2021

Estimator/Project Manager

-Prepare thorough, accurate and timely estimates for both public and private sector structures projects, including the preparation of bid documents and the development of clear written proposals and correspondence

-Obtains bids from vendors and subcontractors by specifying materials, identifying qualified subcontractors, and negotiating prices.

-Negotiates and prepares changes orders as necessary.

-Provide current and potential customers/clients with prompt professional service including design, planning and pricing assistance.

-Coordinate with multiple departments on complicated projects.

O’Reilly Auto Parts January 2019 – May 2019

Car Part Specialist

-Provide excellent customer service and answer product information.

-Monitored inventory in each area using inventory management system.

CCS Companies April 2018 – May 2018

Arbitration Representative

-Filed legal contentions on Arbitration Forums on behalf of major insurance companies.

-Entered confidential data in FACS operating system.

-Broke down 100+ page evidence files for vehicle accidents.

Nu-Life Medical September 2017 – November 2017 Paralegal

-Complied with all HIPAA protected regulations and laws.

-Read and extract relevant data from EOB’s (Explanation of Benefits) along with other relevant insurance documents.

-Navigated CATS and CPR+ operating systems and apply correct action in insurance appeal process.

-Draft legal documents using templates for insurance appeals including Notification of Authorized Representative, Request for Information, Deemed Exhausted letters and Level 1 Appeals.

-Spoke with insurance representatives concerning important information as part of patient advocacy group.

The Law Office of Iannella & Mummolo June 2017 - July 2017

Paralegal

-Utilized Salesforce and Eluminate Management software to track organize and create case files.

-Evaluated claims for Social Security Disability and Veteran’s Benefits for over 100 clients.

-Retained cases, offering the firm’s services, beginning the initial claims process.

-Analyze medical merits, employment history and other technical qualifications with attorney assistance.

-Presented cases to attorney for litigation as well as following up and processing signed documentation.

BAE Systems September 2016-April 2017

Composite Technician Specialist

-Complied with all contractual regulations stipulated by the Department of Defense.

-Project team lead for facility On-Boarding process.

-Assembled fixtures based on detailed operation instructions with 0% failure rate.

-Tested assembled fixtures using electronically operated press based on given deadlines.

-Recommended changes to process sheets for engineers.

The Law Office of Michael Mangano January 2015 - October 2015

Paralegal

-Reviewed wills and trusts to ensure accuracy of clients’ requests.

-Navigated online Massachusetts Registry of Deeds to locate critical legal documents.

-Performed research requested by attorney in updated state and federal laws.

-Prepared contract agreements between attorney and client.

Rick’s Motorsport Electrics August 2001 – July 2015

Technician Manager - (May 2009 – July 2015)

-Managed up to 20 direct reports.

-Cultivated customer relationships by providing resolution on over 90% of calls.

-Multitasked as manager while having my own deadlines in a business that grew 25% annually.

-Trained and supported all technicians on bill of materials and tools to assemble devices.

-Developed desktop procedures of work processes to reduce process time and increase quality.

-Assisted in determining new product development and initial low-rate production.

Skills

Arbitration Forums, FACS, Application Extender, Egenerate, WestLaw, LexisNexis, Fishbowl – inventory program, Solumina operating system, HLSM Microfiche, Microsoft Office (Excel, Word, PowerPoint, One Note, and Outlook), CATS, CPR +, OCAT, Legacy software, GDS Estimating, Prefweb, Fenevision Core, EvoVantage, HRST.

Education

University of Massachusetts – Lowell, Lowell, Massachusetts

-Bachelor’s Degree Criminal Justice – January 2017

-Certificate Paralegal Studies – December 2013

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